1. kakos26's Avatar
    Hey everyone,

    When viewing snap stories or pictures/videos my phone will either shutoff completely or make a long sound from the video and then shutoff? What could be causing this? I've tried uninstalling, clearing cache and data, etc. I emailed Snapchat with no response. This happens only on Snapchat and nowhere else. Thank you,

    James
    01-08-2019 12:05 PM
  2. GSDer's Avatar
    What could be causing this?....This happens only on Snapchat and nowhere else.
    Looks like you answered your own question.
    There was a similar post within the last month or so; IIRC there were similar reviews in the Google Play Store for that app.
    01-08-2019 07:13 PM
  3. kakos26's Avatar
    So is this all on Snapchat or something with my phone?
    01-16-2019 10:39 PM
  4. GSDer's Avatar
    Did you read the Google Play Store reviews? If you filter by your device type you'll see lots of comments about phone crashes.
    Apparently the Android version of the application is subpar compared to the iOS version.
    01-17-2019 11:39 AM

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