1. btrotta's Avatar
    Turned on my Pixel 2 XL this morning and everything seemed to be working normally until I tried to take a picture.

    The camera app started up, but quickly froze and then caused the entire phone to reboot.

    After the reboot, the camera app won't even fully start before the phone crashes and reboots.

    Anyone else see anything like this before?
    01-12-2019 07:55 AM
  2. Scienceguy Labs's Avatar
    Go into Settings>Apps and look for your camera app. Once there, click on storage and clear the cache and reboot. I never experienced that on my 2XL, so I don't really have any other suggestion. Hope that works.
    01-12-2019 11:09 AM
  3. mustang7757's Avatar
    after clearing cache hit force stop also
    01-12-2019 02:37 PM
  4. GSDer's Avatar
    After clearing Cache, and before Force stop, also clear Data (just be sure the Photos app shows all of your pictures backed up.
    If none of that pans out reboot into Safe mode and see what happens. If it still fails it's time to contact Google Support for a replacement.
    01-12-2019 02:50 PM
  5. mustang7757's Avatar
    After clearing Cache, and before Force stop, also clear Data (just be sure the Photos app shows all of your pictures backed up.
    If none of that pans out reboot into Safe mode and see what happens. If it still fails it's time to contact Google Support for a replacement.
    Or try factory reset if all else fails.
    01-12-2019 02:56 PM
  6. Morty2264's Avatar
    That is a strange problem to have, indeed! Any update on your situation, OP? Just out of curiosity, does this also occur under Safe Mode? Maybe there's a rogue app causing the phone to crash.
    01-15-2019 10:33 PM

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