1. steve cooper's Avatar
    Is anyone else having this issue? All the sudden I can't access Smart Lock in my settings and my phone requires fingerprint to unlock instead of being unlocked from my SmartWatch. Resetting the device hasn't helped
    02-23-2019 09:13 AM
  2. SpookDroid's Avatar
    Have you added any security apps or an e-mail account that might be pushing security policies (like corporate e-mail accounts)? If so, you might have that account or app as a device administrator locking the use of Smart Lock as a security policy.
    02-23-2019 10:44 AM
  3. GSDer's Avatar
    All the sudden I can't access Smart Lock in my settings...Resetting the device hasn't helped
    Are you saying that Smart Lock is no longer shown under Settings -> Security & location, or that when you select it nothing happens? You should be prompted for your PIN/Pattern/Password.
    By 'reset' do you mean you rebooted or that you performed a Factory Reset?
    02-23-2019 02:59 PM
  4. steve cooper's Avatar
    I have Smart Lock in the menu but when I tap it, it just loads forever and never gets to the menu. only a regular reset. trying avoid factory reset if possible. Outlook, Google pay, and find my device are my only admins. can't think of anything that changed since I started noticing it. I was wondering if an app update did it?
    02-23-2019 04:27 PM
  5. Lepa79's Avatar
    I have Smart Lock in the menu but when I tap it, it just loads forever and never gets to the menu. only a regular reset. trying avoid factory reset if possible. Outlook, Google pay, and find my device are my only admins. can't think of anything that changed since I started noticing it. I was wondering if an app update did it?
    In Security and Location, under Trusted Agents, Turn off smart lock. Keep it off and reboot, then go back to Trusted Agents and turn smart lock on. Then go to your Smart Lock setting and see if it loads ok.
    GSDer and SpookDroid like this.
    02-24-2019 12:27 AM
  6. steve cooper's Avatar
    In Security and Location, under Trusted Agents, Turn off smart lock. Keep it off and reboot, then go back to Trusted Agents and turn smart lock on. Then go to your Smart Lock setting and see if it loads ok.
    That did the trick! Thank you!
    02-24-2019 12:55 AM
  7. Lepa79's Avatar
    That did the trick! Thank you!
    02-24-2019 08:11 AM

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