12-08-2019 07:18 AM
26 12
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  1. Fisherguy 01's Avatar
    This morning I turned on my phone, now it's stuck at the "G" screen with the scrolling line underneath it.
    Tried rebooting, same thing. Never had any phone do this before, really not liking this, what can I do??

    (I Convinced my wife to get rid of her old iphone and was going to setup her Pixel 3A today, now I'm wondering if that was a mistake...?)
    12-06-2019 10:55 AM
  2. mustang7757's Avatar
    This morning I turned on my phone, now it's stuck at the "G" screen with the scrolling line underneath it.
    Tried rebooting, same thing. Never had any phone do this before, really not liking this, what can I do??

    (I Convinced my wife to get rid of her old iphone and was going to setup her Pixel 3A today, now I'm wondering if that was a mistake...?)
    Try forcing it to restart power by power button and volume down same time until it does
    12-06-2019 11:00 AM
  3. Fisherguy 01's Avatar
    Reboots but then stuck like before.
    12-06-2019 11:24 AM
  4. Fisherguy 01's Avatar
    Have been googling it, is factory reset the next step? Frickin frackk!!!!
    12-06-2019 11:53 AM
  5. B. Diddy's Avatar
    Can it boot into Safe Mode? https://support.google.com/pixelphon.../2852139?hl=en
    12-06-2019 12:03 PM
  6. mustang7757's Avatar
    Have been googling it, is factory reset the next step? Frickin frackk!!!!
    Yes , go into recovery and do factory reset
    Fisherguy 01 likes this.
    12-06-2019 12:17 PM
  7. Fisherguy 01's Avatar
    Not sure, that video starts with a working phone, mine is stuck with the G, how do I get to safe mode from there?
    I did get into the screen with a buncha options including factory reset but I'd rather not have to wipe it.
    12-06-2019 12:17 PM
  8. Fisherguy 01's Avatar
    Yes , go into recovery and do factory reset
    And lose everything? damn...
    mustang7757 likes this.
    12-06-2019 12:18 PM
  9. mustang7757's Avatar
    And lose everything? damn...
    If you have everything backed up through Google cloud you should be able almost all of it
    Fisherguy 01 likes this.
    12-06-2019 12:21 PM
  10. Fisherguy 01's Avatar
    Is that something that happens automatically?
    If not I'm screwed, I've never done a backup manually.
    12-06-2019 12:25 PM
  11. mustang7757's Avatar
    Is that something that happens automatically?
    If not I'm screwed, I've never done a backup manually.
    Yes as long as you didn't turn sync off
    Fisherguy 01 likes this.
    12-06-2019 12:28 PM
  12. Fisherguy 01's Avatar
    But I'd need to re-install every app
    12-06-2019 12:31 PM
  13. mustang7757's Avatar
    Yeah unfortunately
    But when you go in play store it will give a list of previous apps u downloaded and just tap them
    Fisherguy 01 likes this.
    12-06-2019 12:33 PM
  14. Fisherguy 01's Avatar
    OK, thanks
    I'm going to let leave it a while, if it's still stuck in an hour I'll try the reset...
    12-06-2019 12:40 PM
  15. Fisherguy 01's Avatar
    I've seen people have this problem after an Android update but far as I know there hasn't been any in a while. Wonder what caused this?
    12-06-2019 12:41 PM
  16. B. Diddy's Avatar
    mine is stuck with the G, how do I get to safe mode from there?
    If it's stuck on the G, then force a shutdown by pressing and holding Power for about 20 seconds. Then power on, and when you see the G logo, press and hold Vol Down to see if it boots into Safe Mode.
    Fisherguy 01 likes this.
    12-06-2019 12:41 PM
  17. mustang7757's Avatar
    OK, thanks
    I'm going to let leave it a while, if it's still stuck in an hour I'll try the reset...
    Ok your welcome!
    Fisherguy 01 likes this.
    12-06-2019 12:42 PM
  18. B. Diddy's Avatar
    I just realized this was in the General News forum -- I moved it to the Pixel 2 XL forum instead.
    12-06-2019 12:53 PM
  19. Fisherguy 01's Avatar
    I just realized this was in the General News forum -- I moved it to the Pixel 2 XL forum instead.
    I posted it there thinking that forum probly gets more traffic since the 2 is an older model...


    ... but I'm still open to suggestions on my problem, PITA!
    12-06-2019 02:27 PM
  20. B. Diddy's Avatar
    Did you already try booting into Safe Mode?
    12-06-2019 02:31 PM
  21. Fisherguy 01's Avatar
    Did you already try booting into Safe Mode?
    The link you posted above started out with a working phone, I googled it but couldn't figure out how to get it into safe mode.

    It's reset now, just gotta get everything back to where it was. Good thing I'm retired and have Lotsa time...
    12-06-2019 03:47 PM
  22. B. Diddy's Avatar
    The link also describes how to boot into Safe Mode when the phone is powered off. If nothing happens while pressing and holding Vol Down while the G logo is on the screen, then I'm thinking corrupt firmware or hardware failure.
    12-06-2019 04:05 PM
  23. thegreenman's Avatar
    If you are using Google services everything should be backed up and reinstallation of apps and data should be relatively painless. Mine takes less than an hour.
    12-07-2019 10:07 AM
  24. Rukbat's Avatar
    Two things to try.

    1. Let it sit on that scrolling line for about 3 hours. (Google doesn't give you the "Setting up 1 of ... apps" thing that Samsung did. But that's kind of what it's doing.)

    2. If that still doesn't restart it, hold the power button in for about 30 seconds (it'll restart over and over - just hold it in until it vibrates. If it doesn't, go to the next and final step.)

    Final step, if all else fails: Factory reset. If it's set to back up apps, it will start reloading them once you set it up (which could take an hour or two to complete, but that's computer time, not operator time - you can watch TV while it syncs). I'd suggest that, before you let it do that, though, you install TWRP (which means unlocking the bootloader, which means wiping the phone again - as you unlock it, it wipes). From then on, before you let it update, do a TWRP backup and copy the backup folder to a PC. Then, if you do have to do a factory reset, you have the entire user space (except /emulated/0, or "sdcard", which you can back up separately or, if there's enough empty storage, use Tipatch on TWRP to back that up too) backed up, so a factory reset is just a little annoyance.

    Oh, and if the bootloader is unlocked ... you can boot to the bootloader and fastboot boot.img (which you can grab from the latest factory image at Google | Factory Images for Nexus and Pixel Devices) - I've "recovered" my P2 a few times with that. If that gets it back fastboot flash boot.img. (If boot.img gets corrupted, the phone won't boot.) Of course, since that may wipe TWRP, you'd have to reinstall it, but that's not even a minor annoyance - boot the TWRP img file, then use TWRP to install the TWRP zip file. (And install Magisk if you want the phone rooted for any reason. Just download the zip and install it from TWRP.)
    12-07-2019 05:14 PM
  25. Fisherguy 01's Avatar
    I mentioned in post 21 I reset it, wasn't as painful as I was expecting.
    Phone seems to be working fine, have no idea what caused this unexpected hiccup a couple days ago, first time I've had anything like this happen.
    12-08-2019 03:18 AM
26 12

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