1. ccps's Avatar
    I have a 3xl problem that I have been annoyingly dealing with for a long time where when on call after pulling the phone away from my ear the notification bar will be pulled all the way down and I have to swipe it up to end the call etc. Before I re arranged items off the bar I used to inadvertently disable my BT or enable airplane mode etc. whatever my ear would randomly touch. Anyone else seeing this behavior? I am all up to date. Stock launcher.
    07-23-2020 01:51 PM
  2. mustang7757's Avatar
    07-23-2020 02:26 PM
  3. Kizzy Catwoman's Avatar
    Is your proximity sensor working ok?
    07-23-2020 02:28 PM
  4. ccps's Avatar
    No Beta. Android 10 june updates. I believe the sensors are working. this is the only oddity
    07-23-2020 04:07 PM
  5. mustang7757's Avatar
    Can try safe mode see if this behavior is still happening.
    07-23-2020 04:33 PM
  6. ccps's Avatar
    Couldn't replicate it in safe mode. Re booted and now I can't get it to happen in normal mode LOL. It does happen more often than not. I'll try again and report back. I did want to mention that when on the phone and it's against my head the screen does go dark and light back up when moved away from my head. It's just that it seems more often than not when I move the phone away from my ear often the app draw is down. I'll pay more attention as to what I exactly do when it happens.
    mustang7757 likes this.
    07-23-2020 06:41 PM
  7. mustang7757's Avatar
    Couldn't replicate it in safe mode. Re booted and now I can't get it to happen in normal mode LOL. It does happen more often than not. I'll try again and report back. I did want to mention that when on the phone and it's against my head the screen does go dark and light back up when moved away from my head. It's just that it seems more often than not when I move the phone away from my ear often the app draw is down. I'll pay more attention as to what I exactly do when it happens.
    Ok no problem
    Also make sure no case or screen protector causing issues with proximity sensor
    07-23-2020 09:04 PM
  8. ccps's Avatar
    I don't have a screen protector but I do have a very thin Spigen case. Where is the proximity sensor in question?
    07-23-2020 09:25 PM
  9. mustang7757's Avatar
    I don't have a screen protector but I do have a very thin Spigen case. Where is the proximity sensor in question?
    Usually on the top left or right
    07-23-2020 09:29 PM
  10. mustang7757's Avatar
    Should be in the pixel 3 xl notch area, make sure jts clean there Notification bar comes down when on a call?-20200723_223357.jpeg
    07-23-2020 09:34 PM
  11. ccps's Avatar
    Never mind. i see it's at the top by speaker. so to test i made a call and would bring my finger close to at and screen goes black. move finger away and screen lights up. I can do this back and forth multiple times and the screen reacts accordingly.
    07-23-2020 09:40 PM
  12. mustang7757's Avatar
    Never mind. i see it's at the top by speaker. so to test i made a call and would bring my finger close to at and screen goes black. move finger away and screen lights up. I can do this back and forth multiple times and the screen reacts accordingly.
    Ok so seems to be working
    07-23-2020 09:41 PM
  13. ccps's Avatar
    It just seems odd because it requires a pull down motion from the top to get the notification / quick settings to show. and its these quick settings that get toggled sometimes by my ear touching them.
    07-23-2020 09:47 PM
  14. mustang7757's Avatar
    It just seems odd because it requires a pull down motion from the top to get the notification / quick settings to show. and its these quick settings that get toggled sometimes by my ear touching them.
    Somehow something happened
    07-23-2020 09:53 PM
  15. B. Diddy's Avatar
    I've had that happen a few times. Not exactly sure why, though.
    07-24-2020 12:29 AM
  16. N4Newbie's Avatar
    There is at least a small possibility that the particular motion you use when bringing the phone to your ear causes a downward swipe an instant before activating the proximity sensor and disabling the screen.

    Let's say that the tip of your ear brushes against the corner of the screen before the center of the screen gets close enough to trigger the sensor.

    Just a thought.
    FF22 likes this.
    07-25-2020 11:52 AM
  17. foxbat121's Avatar
    If you accidentally touched the fingerprint sensor, it can pull down notification bar as well if your finger slides down on the sensor.
    FF22 and N4Newbie like this.
    07-25-2020 03:10 PM
  18. ccps's Avatar
    I'm aware of the gesture on the fingerprint sensor and I can say with absolute certainty that I'm not accidentally touching the sensor. As to the tip of my ear that is a possibility since it's my ear that is touching the phone at the ear speaker area when it happens. But shouldn't I be able o have my phone to my ear when on call?
    08-03-2020 08:28 PM
  19. rexxsor's Avatar
    It just seems odd because it requires a pull down motion from the top to get the notification / quick settings to show. and its these quick settings that get toggled sometimes by my ear touching them.
    I have noticed a similar behavior which might be related. Right after exiting certain apps, when I touch any part of the screen (not even pulling down), the notification shade also comes down. It doesn't happen often, so I don't really think much of it.

    I'm thinking might be some moisture somewhere on the screen? Might be affecting the screen input somehow.
    08-04-2020 02:46 AM
  20. N4Newbie's Avatar
    I'm aware of the gesture on the fingerprint sensor and I can say with absolute certainty that I'm not accidentally touching the sensor. As to the tip of my ear that is a possibility since it's my ear that is touching the phone at the ear speaker area when it happens. But shouldn't I be able o have my phone to my ear when on call?
    Start a telephone call, preferably to someone you know that you won't have to waste time actually speaking to. Call your wife's phone, or maybe a time service like this one https://www.aarp.org/work/on-the-job...20Observatory.

    Anyway, once the phone initiates dialing, sit it down on the table and hover your finger over the proximity sensor (near the speaker) to determine it's range and, in particular, it's side-to-side sensitivity.

    I find that on my 4XL I can easily drag down the notification bar from near the left side of the screen without triggering the proximity sensor. This approximates the motion I first suggested, your ear tip contacting the edge of the screen before the proximity sensor is close enough to be triggered.
    FF22 likes this.
    08-04-2020 07:31 AM
  21. rexxsor's Avatar
    Did a quick test and realized that tapping the top edge of the screen does indeed drop the notification shade. That's probably what is causing it. Perhaps due to your ear touching the top of the screen.
    08-04-2020 11:24 AM
  22. ccps's Avatar
    Well that was an interesting experiment. All I have to do is barely move my finger to the left of the sensor and the screen lights up. First phone in all of my years (2009 Original Moto Droid) of using and buying phones that this has been an issue. Well I guess I'll have to figure out some way of "Not using it that way" (Apple pun intended)
    rexxsor likes this.
    08-06-2020 07:28 AM

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