Pixel 3XL Android 11. Bank of America app fails photo of 2nd side of check when making deposit.

[Herschel Weintraub]

I'm using a Pixel 3XL with Android 11. About the time of the 11 upgrade, my Bank of America fails to take a phone of the 2nd side of a check when making a deposit. Instead of a full view of the check, I get a small box with a 1/4" x 1.5" view, often with the check turned at right angles to the box. If I move the phone around for a minute or two, it finally takes a photo (although not always of the entire check). This has been occurring for about a month. The first photo works, all subsequent photos fail. Has anyone else experienced this issue?

REPLY

I have cleared cache, uninstalled and reinstalled the app, rebooted the phone... spent 3 hours with BofA customer support. No change.

 

[B. Diddy]

Have you tried clearing the app cache/data of the app in Settings>Apps​?

 

[mustang7757]

Do the clear data/cache and Force stop.

 

[Herschel Weintraub]

Have you tried clearing the app cache/data of the app in Settings>Apps​?

Yes. Cleared cache/data, uninstalled and reinstalled app, rebooted phone

 

[mustang7757]

Yes. Cleared cache/data, uninstalled and reinstalled app, rebooted phone

Might have to wait for a update to fix it .

 

[B. Diddy]

Ok, also try clearing the cache/data for the Camera app as well.

 

[Herschel Weintraub]

Ok, also try clearing the cache/data for the Camera app as well.

I'll try that. Thanks

 

[kenorian]

Same with the Citibank app

 

[kenorian]

BTW, Citibank still accepted the check....

 

[Tom Rauh]

I'm using a Pixel 3XL with Android 11. About the time of the 11 upgrade, my Bank of America fails to take a phone of the 2nd side of a check when making a deposit. Instead of a full view of the check, I get a small box with a 1/4" x 1.5" view, often with the check turned at right angles to the box. If I move the phone around for a minute or two, it finally takes a photo (although not always of the entire check). This has been occurring for about a month. The first photo works, all subsequent photos fail. Has anyone else experienced this issue?

REPLY

I have cleared cache, uninstalled and reinstalled the app, rebooted the phone... spent 3 hours with BofA customer support. No change.

It's a known bug and BOA is working on an update. It's an Android 11 update issue