1. Herschel Weintraub's Avatar
    I'm using a Pixel 3XL with Android 11. About the time of the 11 upgrade, my Bank of America fails to take a phone of the 2nd side of a check when making a deposit. Instead of a full view of the check, I get a small box with a 1/4" x 1.5" view, often with the check turned at right angles to the box. If I move the phone around for a minute or two, it finally takes a photo (although not always of the entire check). This has been occurring for about a month. The first photo works, all subsequent photos fail. Has anyone else experienced this issue?

    REPLY

    I have cleared cache, uninstalled and reinstalled the app, rebooted the phone... spent 3 hours with BofA customer support. No change.
    10-04-2020 07:51 PM
  2. B. Diddy's Avatar
    Have you tried clearing the app cache/data of the app in Settings>Apps​?
    10-04-2020 07:55 PM
  3. mustang7757's Avatar
    Do the clear data/cache and Force stop.
    10-04-2020 08:32 PM
  4. Herschel Weintraub's Avatar
    Have you tried clearing the app cache/data of the app in Settings>Apps​?
    Yes. Cleared cache/data, uninstalled and reinstalled app, rebooted phone
    10-05-2020 06:30 PM
  5. mustang7757's Avatar
    Yes. Cleared cache/data, uninstalled and reinstalled app, rebooted phone
    Might have to wait for a update to fix it .
    10-05-2020 06:32 PM
  6. B. Diddy's Avatar
    Ok, also try clearing the cache/data for the Camera app as well.
    10-05-2020 10:54 PM
  7. Herschel Weintraub's Avatar
    Ok, also try clearing the cache/data for the Camera app as well.
    I'll try that. Thanks
    10-06-2020 03:49 PM
  8. kenorian's Avatar
    Same with the Citibank app
    10-06-2020 07:52 PM
  9. kenorian's Avatar
    BTW, Citibank still accepted the check....
    10-06-2020 07:54 PM
  10. Tom Rauh's Avatar
    I'm using a Pixel 3XL with Android 11. About the time of the 11 upgrade, my Bank of America fails to take a phone of the 2nd side of a check when making a deposit. Instead of a full view of the check, I get a small box with a 1/4" x 1.5" view, often with the check turned at right angles to the box. If I move the phone around for a minute or two, it finally takes a photo (although not always of the entire check). This has been occurring for about a month. The first photo works, all subsequent photos fail. Has anyone else experienced this issue?

    REPLY

    I have cleared cache, uninstalled and reinstalled the app, rebooted the phone... spent 3 hours with BofA customer support. No change.
    It's a known bug and BOA is working on an update. It's an Android 11 update issue
    10-11-2020 11:07 AM

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