I'm using a Pixel 3XL with Android 11. About the time of the 11 upgrade, my Bank of America fails to take a phone of the 2nd side of a check when making a deposit. Instead of a full view of the check, I get a small box with a 1/4" x 1.5" view, often with the check turned at right angles to the box. If I move the phone around for a minute or two, it finally takes a photo (although not always of the entire check). This has been occurring for about a month. The first photo works, all subsequent photos fail. Has anyone else experienced this issue?
REPLY
I have cleared cache, uninstalled and reinstalled the app, rebooted the phone... spent 3 hours with BofA customer support. No change.
REPLY
I have cleared cache, uninstalled and reinstalled the app, rebooted the phone... spent 3 hours with BofA customer support. No change.
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