1. IMANUT46's Avatar
    I scanned a multiple page report into a PDF. It is visible in GOOGLE FILES. When I try to move it to Google Drive, it just spins as though it is transferring to the Drive, but it just keeps spinning and won't transfer. What could be wrong? Help.
    04-06-2021 11:12 AM
  2. B. Diddy's Avatar
    How are you trying to move it to Drive? With the Share command?
    04-06-2021 12:48 PM
  3. IMANUT46's Avatar
    How are you trying to move it to Drive? With the Share command?
    I tried both the SHARE Command and BACKUP TO GOOGLE DRIVE
    04-06-2021 12:55 PM
  4. B. Diddy's Avatar
    How big is the file?

    Also, in your Files app, what happens if you open the PDF file (which should open in Drive's PDF viewer), and then tap the Add to Drive icon at the top?
    04-06-2021 01:14 PM
  5. IMANUT46's Avatar
    How big is the file?

    Also, in your Files app, what happens if you open the PDF file (which should open in Drive's PDF viewer), and then tap the Add to Drive icon at the top?
    Same results. Drive shows the spinning icon forever.
    04-06-2021 01:55 PM
  6. B. Diddy's Avatar
    Try clearing the Google Drive app cache/data in Settings>Apps, then let it resync and try again.
    04-06-2021 02:00 PM
  7. IMANUT46's Avatar
    Try clearing the Google Drive app cache/data in Settings>Apps, then let it resync and try again.
    I cleared the cache,,which I did when the problem started, and I just did it again. I'm not familiar with RESYNC .The problem is still here.
    BTW, I've done before many times. I thought that maybe it was my scanner but it's readable. I just can't move it to the Drive.
    04-06-2021 02:16 PM
  8. B. Diddy's Avatar
    Clear the app's data as well. It'll resync immediately upon reopening Drive.

    Also, are you certain that you have plenty of free space left in your Drive account?
    04-06-2021 02:18 PM
  9. IMANUT46's Avatar
    Clear the app's data as well. It'll resync immediately upon reopening Drive.

    Also, are you certain that you have plenty of free space left in your Drive account?
    I'm have a Google 1 with a balance of 102 gigs. The file I'm trying to move is 5.85 mg
    04-06-2021 02:24 PM
  10. IMANUT46's Avatar
    I'm still trying to move it scanned document to move to Google Drive. I have tried using it Scanner/Printer, and the Scan feature of Google Drive. Both produce a readable PDF, but won't let me move it to Drive. It appears to move but only shows a forever spinning icon. Are there any other suggestions out there? Thanks.
    04-08-2021 06:17 AM
  11. B. Diddy's Avatar
    Did you already try clearing the Google Drive app data as well as the cache, as I previously suggested?
    04-08-2021 10:59 AM
  12. IMANUT46's Avatar
    Did you already try clearing the Google Drive app data as well as the cache, as I previously suggested?
    Apparently I just cleaned the cache not the Data when you suggested it. Because I lost 2 critical SHEETS in DRIVE several months ago, I was fearful that doing that would make matters worse.
    I just cleaned DATA and the problem went away. However, my previous DRIVE screens have been all jumbled up. I have a great deal of work ahead of me, straighteng out Files and Folders, but thanks to you, my main problem is gone. I have always avoided CLEARING DATA because I thought it would wipe out years of Data.
    Thanks again for your patience.
    B. Diddy likes this.
    04-09-2021 05:33 AM

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