1. LaxRef93's Avatar
    All of a sudden, the call screening doesn't show up on the screen when a call comes in. I didn't change any settings, and it worked before. I checked the settings, and I have it turned on per Google's instructions. Has anyone seen this behavior, and more importantly, and suggestions on how I can fix it?
    05-07-2021 08:27 PM
  2. mustang7757's Avatar
    05-07-2021 11:15 PM
  3. B. Diddy's Avatar
    Do you mean that the call is still being screened, but you don't see it on the display? Or that appropriate calls are no longer being screened?

    In the Call Screen settings, what are your Unknown Call Settings set to (i.e., for Spam, Possibly Faked Numbers, First-Time Callers, and Private Or Hidden)?
    05-08-2021 01:23 AM
  4. LaxRef93's Avatar
    Do you mean that the call is still being screened, but you don't see it on the display? Or that appropriate calls are no longer being screened?

    In the Call Screen settings, what are your Unknown Call Settings set to (i.e., for Spam, Possibly Faked Numbers, First-Time Callers, and Private Or Hidden)?
    When a suspected spam call comes in, I used to see a button I could hit which would activate call screening (could see a transcript of the Google Assistant "talking" and then a transcript of the other person responding). Now all I have is just the answer or decline button. Here are my settings:
    05-09-2021 08:16 AM
  5. B. Diddy's Avatar
    Does it actually tell you it's a suspected spam call? Next time it happens, can you get a screenshot and show us?
    05-09-2021 10:44 AM
  6. LaxRef93's Avatar
    Does it actually tell you it's a suspected spam call? Next time it happens, can you get a screenshot and show us?
    Yes it still says suspected spam call. I will get a screenshot next time it happens.
    05-09-2021 08:12 PM

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