09-05-2021 02:05 PM
28 12
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  1. IMANUT46's Avatar
    I have an old email address that I want to delete. I get a *NEED ADMINISTRATOR* message when I try to delete it.
    How do I delete it?
    Thanks
    09-02-2021 07:23 AM
  2. hallux's Avatar
    Was this old email address possibly associated with an employer? Was it possibly configured through that employer's mobile device management system? If so - that would be why. However, I would question their IT security policies if they don't force a removal of management from an employee-owned device when said employee departs the company.

    You might check in Settings > Security. Expand at the bottom to see more options and select to see device admin apps and see what's listed there.
    09-02-2021 09:45 AM
  3. IMANUT46's Avatar
    Was this old email address possibly associated with an employer? Was it possibly configured through that employer's mobile device management system? If so - that would be why. However, I would question their IT security policies if they don't force a removal of management from an employee-owned device when said employee departs the company.

    You might check in Settings > Security. Expand at the bottom to see more options and select to see device admin apps and see what's listed there.
    Thanks.
    This is my personal pixel.
    The only administrative app I have is 'FIND MY DEVICE'
    Does that need to be disabled?
    09-02-2021 10:08 AM
  4. Mike Dee's Avatar
    Were you using the old email with your Google account?
    09-02-2021 10:15 AM
  5. IMANUT46's Avatar
    Were you using the old email with your Google account?
    I used it only when I want to test something. I inadvertently used it, and it resulted in a reply problem.
    09-02-2021 11:48 AM
  6. IMANUT46's Avatar
    Were you using the old email with your Google account?
    Yes.
    09-02-2021 11:49 AM
  7. mustang7757's Avatar
    Thanks.
    This is my personal pixel.
    The only administrative app I have is 'FIND MY DEVICE'
    Does that need to be disabled?
    No , where did you try to delete it ?
    09-02-2021 01:00 PM
  8. Mike Dee's Avatar
    Yes.
    Try removing it from your Google Account
    09-02-2021 01:50 PM
  9. B. Diddy's Avatar
    Does that email address show up in the Settings>Account​ menu in the system settings, or is this in the Gmail app?
    09-02-2021 02:59 PM
  10. mustang7757's Avatar
    Does that email address show up in the Settings>Account​ menu in the system settings, or is this in the Gmail app?
    Thats what im thinking under accounts should be able to delete
    09-02-2021 03:08 PM
  11. Mike Dee's Avatar
    Thats what im thinking under accounts should be able to delete
    Yeah....only issue would be if any paid software was linked to that account
    09-02-2021 07:18 PM
  12. mustang7757's Avatar
    Yeah....only issue would be if any paid software was linked to that account
    It should show under device administrator no?
    09-02-2021 07:52 PM
  13. Mike Dee's Avatar
    It should show under device administrator no?
    Could be under accounts in settings
    09-02-2021 09:06 PM
  14. mustang7757's Avatar
    Could be under accounts in settings
    Possible
    09-02-2021 09:29 PM
  15. IMANUT46's Avatar
    I've tried to delete the account from SETTINGS/ACCOUNTS and this is the error message. ATTACHED.
    There is nothing special about the account. The only entry in ADMINISTRATOR is, as I said earlier, is FIND MY DEVICE.
    I use myMail for my email for years now and have never had a problem.
    I have some emails in the account I'm trying to remove. Do I need to delete them?
    09-03-2021 06:57 AM
  16. IMANUT46's Avatar
    I've tried to delete the account from SETTINGS/ACCOUNTS and this is the error message. ATTACHED.
    There is nothing special about the account. The only entry in ADMINISTRATOR is, as I said earlier, is FIND MY DEVICE.
    I use myMail for my email for years now and have never had a problem.
    I have some emails in the account I'm trying to remove. Do I need to delete them?
    I forgot to attach.
    Attached Thumbnails Problems removing old email account...-screenshot.jpg  
    09-03-2021 07:00 AM
  17. B. Diddy's Avatar
    Are you able to remove that email address from within the myMail app's settings (instead of the system settings)?
    09-03-2021 12:35 PM
  18. IMANUT46's Avatar
    Are you able to remove that email address from within the myMail app's settings (instead of the system settings)?
    If there is a way to do that, I can't find it. Don't forget, it's a myMail email account, not a Gmail account. I've contacted their Developer by email but I haven't heard from them yet.
    09-03-2021 01:33 PM
  19. B. Diddy's Avatar
    Do you mean that you just want to remove the account from your myMail app, or do you want to completely delete that email account from existence?
    09-03-2021 02:16 PM
  20. IMANUT46's Avatar
    Do you mean that you just want to remove the account from your myMail app, or do you want to completely delete that email account from existence?
    I want it gone, whatever way it can be done. I don't need it.
    09-03-2021 08:13 PM
  21. B. Diddy's Avatar
    I can't find anything on their support page on how to completely delete a myMail account. There might not be a way to do that. Have you already reached out to their support team? androidmail@corp.my.com
    09-04-2021 01:57 AM
  22. mustang7757's Avatar
    Try this , open that email app then sign out of it , go to accounts then try removing it ?


    Edit: if it's a app just uninstall it
    09-04-2021 02:21 AM
  23. IMANUT46's Avatar
    I can't find anything on their support page on how to completely delete a myMail account. There might not be a way to do that. Have you already reached out to their support team? androidmail@corp.my.com
    You won't believe this, or maybe you will, but here is myMail support answer to my question.

    ............
    Hello,

    To remove the unwanted account from the app you should tap the "sign out"
    button below the account name in the myMail app.

    Thanks.


    --
    Regards,

    Daphne Trout
    myMail Support

    ,...............
    IT WORKED!!!
    B. Diddy likes this.
    09-04-2021 06:37 AM
  24. mustang7757's Avatar
    So exactly what i suggested
    Laura Knotek likes this.
    09-04-2021 01:25 PM
  25. Mike Dee's Avatar
    So exactly what i suggested
    Mymail sounds like a 3rd party app
    09-04-2021 10:57 PM
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