1. FF22's Avatar
    Okay, gurus. I think this is a strange one. I have one contact where I cannot attach a picture to a text message. When I try I see the following:

    "Not sent, click to try again"

    Trying again does not work. The phone is some android LG device and her service was from Trakfone (which uses different carriers, I believe). Oh, she could send me pictures attached to text from that phone while I could not send her pictures.

    But what made this more interesting was the addition of a new phone in her arsenal. For three weeks she was adapting to an iphone that her son added to his line. She was trying to decide if she wanted to change depending on how T-mobile's service worked on Whidbey Island where she visits frequently. The iphone had its own number with T-mobile. I was able to attach pictures to texts using the iphone's original number. I have being doing that periodically for three or so weeks. No problem. Pictures attach and arrive. And she could also send me pictures attached to texts using that iphone.

    So, yesterday she decides to switch to the iphone and transfers her original phone number to the new iphone. Guess what? I canNOT send pictures attached to text messages. I get that same error shown above. Can a phone number alone block pictures?

    I even inspected my contacts and compared her info and number format to my other contacts where I can send picture attachments. I could not spot anything. I have a variety of formats created over the years. 1-206-999-9999, 1 (206) 999-9999. 206-999-9999. So some with a leading 1, some with Parenthesis, some with and without dashes. I don't see any common denominator between her number and others.

    Or is it possible that her listing for my contact contains some restriction and moving to the new iphone (and possibly moving contacts) moved some restriction?

    I am really befuddled.

    HELP!

    PS: Any better forum or subforum to post this question.
    01-22-2022 10:32 AM
  2. B. Diddy's Avatar
    Did you already try clearing the app cache/data for the Messages app?
    Laura Knotek likes this.
    01-22-2022 12:46 PM
  3. FF22's Avatar
    Did you already try clearing the app cache/data for the Messages app?
    Yes. While I have not tried attaching pictures to texts to many of my contacts, I do have a series of friends that I routinely send photos attached to texts. This contact seems to be the only one I have problems with.

    If I'm so inclined maybe I will completely remove her from multiple accounts and add her fresh. But I have a feeling it may be a restriction on her end.
    01-22-2022 03:28 PM
  4. B. Diddy's Avatar
    Do both of you have Chat features (i.e., RCS) turned on?
    01-22-2022 03:33 PM
  5. FF22's Avatar
    Do both of you have Chat features (i.e., RCS) turned on?
    Huh!

    Is that some specific setting? I know I text chat and others get my text and pictures, if attached. And I guess I did not mention, she can text me and she CAN attach pictures to them and I get them!!! So PICTURE attachments are a one way street.

    But when I spoke with her a bit ago, she mentioned that she manually added me to the Contacts when she got the iphone. BUT yesterday, when she went to tmobile to transfer the phone number, they copied her contacts from the other phone to the iphone. That may be a hint. She plans on erasing me (yet again emotionally (g)) and then manually adding me back. We shall see...
    B. Diddy likes this.
    01-22-2022 09:14 PM
  6. B. Diddy's Avatar
    Chat settings are in the Messages app settings menu, under "Chat features." But Apple doesn't support RCS (surprise surprise), so it should revert to SMS/MMS.

    Did you ever have an iPhone? If so, did you make sure your number was completely removed from the iMessage server? It's a well-known bug that if you don't remove your number from the iMessage server, you can have problems sending text messages to iPhone users afterwards.
    01-22-2022 10:29 PM
  7. FF22's Avatar
    Chat settings are in the Messages app settings menu, under "Chat features." But Apple doesn't support RCS (surprise surprise), so it should revert to SMS/MMS.

    Did you ever have an iPhone? If so, did you make sure your number was completely removed from the iMessage server? It's a well-known bug that if you don't remove your number from the iMessage server, you can have problems sending text messages to iPhone users afterwards.
    No iphone, here.
    01-22-2022 10:42 PM

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