10-18-2018 09:20 PM
54 123
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  1. CD Hill's Avatar
    Read this and save yourself an hour of headache with your new Pixel 3:

    Pixel 3 arrived today (White, 128 Gb) and the Out of Box Experience was a great disappointment. Last year, I ordered the new Pixel 2 and returned during the 2-week return window because it would not work with my trusty Plantronics Voyager BT headset that works with everything (else). Google had no idea what the issue was and I think they never resolved BT connectivity for many headsets. So I was excited to order the P3 and looking forward to erasing the bad taste.

    The instructions say move the SIM card, plug the phones together and transfer everything. What the instructions do NOT say is that this method ONLY works if the OLD phone is also running Android 9 Pie. We are talking DATA transfer. What happens is that you go through the setup steps as instructed on the new P3, then ... nothing happens. The old phone requests permission to transfer data, then says "Preparing..." forever. After 15 minutes, I tried a different cable, ultimately trying 4 cables, both with and without the included P3 USB adapter, all with the same result.

    I contacted support, having paid for that when I ordered the phone. After about 15 minutes, I learned that the cable method only works if you have Pie on the old phone. Other than a handful of Pixel users, NOBODY will have Pie on their old device. You would think that a cutting edge software giant could program the P3 to give an alert, "Hey, you have Oreo on your old phone, so ditch the cable."

    Google support suggested that I simply update my old phone to Pie! Who trains these guys? Verizon - and probably everybody else - don't even have Pie updates available for my phone (LG G6) nor for most other phones. Plan B - backup everything to Google Drive and then download to the new phone. I use Verizon Cloud to back up my texts and calls - Google already has enough info about me - so they didn't download.

    Next step: call Verizon support. I pay for VZW Cloud storage, so it should be easy to download everything to my P3, right? It took an hour for then to get us there - although the support folks were awesome.

    Not quite like upgrading to a new iPhone: insert SIM, download from iCloud and your new phone instantly looks like your old phone. But then, it's an iPhone and you can't really customize it.

    So BEWARE: unless your old phone is running Pie, don't waste time trying to follow the Google instructions.

    I am still downloading VZW backups, so have no idea yet what it is like to use the phone.
    kdh0324 likes this.
    10-17-2018 10:10 PM
  2. Kalvin Kerns's Avatar
    That ... Can't be right. I wonder if that's a Verizon thing. Switching phones on ATT last year I didn't have any issues.
    10-17-2018 10:38 PM
  3. jephanie's Avatar
    I'm on Verizon. I switched from the 2 XL to the 3 XL. I powered down the 2 XL and moved the SIM card. Then I powered up both phones. When I got to the prompt, I plugged both in together with the USB-C-to-USB-C cable. It moved everything over flawlessly. No hiccups. No problems. Nothing. It was seamless and pretty darn quick.

    My question would be why would your Pixel 2 still be on Oreo? I don't know why that would have caused an issue but why weren't you on Pie?

    Side note: I did the same procedure and moved my wife from her Pixel XL to my Pixel 2 XL and it was as smooth, fast and seamless as my migration.
    SpookDroid likes this.
    10-17-2018 11:01 PM
  4. Theot's Avatar
    I'm on Verizon. I switched from the 2 XL to the 3 XL. I powered down the 2 XL and moved the SIM card. Then I powered up both phones. When I got to the prompt, I plugged both in together with the USB-C-to-USB-C cable. It moved everything over flawlessly. No hiccups. No problems. Nothing. It was seamless and pretty darn quick.

    My question would be why would your Pixel 2 still be on Oreo? I don't know why that would have caused an issue but why weren't you on Pie?

    Side note: I did the same procedure and moved my wife from her Pixel XL to my Pixel 2 XL and it was as smooth, fast and seamless as my migration.
    No no, he returned they Pixel 2 last year, this was an LG G6.

    My question is what did you need to transfer just texts and call logs? Theres a great app that does this called smabackup that is free and you can backup where ever, cloud or locally. Stop paying Verizon for cloud storage. When I do a factory reset or switch phones I don't keep that stuff anyway. I don't get why people do. I've never gone back through old SMS messages. If it's important information I save it somewhere.
    10-17-2018 11:13 PM
  5. areyes163's Avatar
    This exactly is what I do. For important messages I save them somewhere by screen shot or something. I have no need to keep messages forever. I have to many messages anyway to keep.
    No no, he returned they Pixel 2 last year, this was an LG G6.

    My question is what did you need to transfer just texts and call logs? Theres a great app that does this called smabackup that is free and you can backup where ever, cloud or locally. Stop paying Verizon for cloud storage. When I do a factory reset or switch phones I don't keep that stuff anyway. I don't get why people do. I've never gone back through old SMS messages. If it's important information I save it somewhere.
    10-17-2018 11:38 PM
  6. TraderGary's Avatar
    I always save anything important to OneNote and when I get a new phone I set it up as a clean new phone.
    10-18-2018 12:46 AM
  7. ZMan1092's Avatar
    I always save anything important to OneNote and when I get a new phone I set it up as a clean new phone.
    I transferred everything over to my 3xl from my Galaxy s8 with no issues at all. Not sure why you're having those issues.
    Ry likes this.
    10-18-2018 01:17 AM
  8. Lobwedgephil's Avatar
    Just to add as well, transferred everything from my Note 9, no issues either.
    Ry likes this.
    10-18-2018 01:53 AM
  9. detmek's Avatar
    Try with Samsung Smart Switch https://play.google.com/store/apps/d...roid.easyMover
    You have to install it on both phones.
    Ry and methodman89 like this.
    10-18-2018 01:57 AM
  10. cardboard60's Avatar
    Try with Samsung Smart Switch https://play.google.com/store/apps/d...roid.easyMover
    You have to install it on both phones.
    Think I asked before about smartswitch before.
    I was told this only works when transferring be everything to a Samsung phone. Not from a Samsung phone
    10-18-2018 03:47 AM
  11. detmek's Avatar
    Ah, you are right. I used this app a few months ago but it was to transfer data from Huawei to Samsung phone, not vise versa. Sorry, my mistake.
    10-18-2018 03:55 AM
  12. klau25's Avatar
    This doesn't make sense sense that only Android Pie phone can transfer data to the Pixel. Isn't one of the thing Google advistised is getting your IPhone data to Pixel? That's why there's a Type C to USB adapter in the box. Here's the link to Google on how to transfer data from any Android phone to Pixel. It doesn't say you have to have Pie. They also have instructions on transferring data from Blackberrys and iPhone.

    https://support.google.com/pixelphon..._topic=7084200
    Itsa_Me_Mario likes this.
    10-18-2018 06:53 AM
  13. cactuspete23's Avatar
    Its great when technology works! And a pain when it does not...
    10-18-2018 07:39 AM
  14. Lefank's Avatar
    I actually started from scratch, I for some reason am weird and like doing that lol
    KrisYadao and TemporalBeef like this.
    10-18-2018 07:43 AM
  15. BrendoTheKing's Avatar
    Sounds like a VzW thing.
    10-18-2018 07:59 AM
  16. Mike Dee's Avatar
    I actually started from scratch, I for some reason am weird and like doing that lol
    If you want some extra reasons to justify your weirdness feel free to borrow some or all of mine. I live for that....🤣🤣😂😂
    10-18-2018 08:16 AM
  17. ndonnine's Avatar
    Yeah.. Their website says you can do it with older android - and it includes instructions on the website on how to do that.

    If I remember correctly, OTA google transfer works with texts and emails. At least it did when i switched from pixel 2 to pixel 2 xl
    10-18-2018 08:18 AM
  18. CD Hill's Avatar
    Wow, interesting responses. Typically, I have purchased my Android phones from Verizon but I don't like the branding - it takes longer to start, brands me as an American (logo printed on case and onscreen at start) and when traveling I use foreign SIM cards, so I get to watch my phone chide me that my SIM card is not from Verizon. So I purchased the unlocked phone from Google (delivered from Ingram Micro 30 miles away). I wonder if the VZW branded phones do allow transfer from Oreo to P3? And, yes, I did read the Google web support info, which apparently has not even been updated for the P3. On the plus side, my callback from Google took just one minute.
    10-18-2018 10:19 AM
  19. Golfdriver97's Avatar
    I actually started from scratch, I for some reason am weird and like doing that lol
    Sometimes, not a bad idea. Conflicting data from apps might cause bugs.
    10-18-2018 10:24 AM
  20. Almeuit's Avatar
    To be honest... using Verizon for any sort of backup is terrifying.
    bhatech likes this.
    10-18-2018 11:02 AM
  21. AMG_Roadster's Avatar
    To be honest... using Verizon for any sort of backup is terrifying.
    To be honest... using Verizon is terrifying. -- Fixed your statement for you
    10-18-2018 11:12 AM
  22. Almeuit's Avatar
    To be honest... using Verizon is terrifying. -- Fixed your statement for you
    Na they are okay as a service provider -- that is what they do. Trying to branch into something like backup is where it is scary since they don't know that :P.
    10-18-2018 11:14 AM
  23. vzwuser76's Avatar
    Wow, interesting responses. Typically, I have purchased my Android phones from Verizon but I don't like the branding - it takes longer to start, brands me as an American (logo printed on case and onscreen at start) and when traveling I use foreign SIM cards, so I get to watch my phone chide me that my SIM card is not from Verizon. So I purchased the unlocked phone from Google (delivered from Ingram Micro 30 miles away). I wonder if the VZW branded phones do allow transfer from Oreo to P3? And, yes, I did read the Google web support info, which apparently has not even been updated for the P3. On the plus side, my callback from Google took just one minute.
    I have a Verizon bought Pixel 2 (Pixel 3 will be here today) and it doesn't have any Verizon branding on the case or startup screen. It does says Verizon Wireless in the upper left corner of the lockscreen, but that's just showing what network it's currently on.

    That's the problem with Google's deal with Verizon. Everyone assumes it's like the old days where carrier branded phones were last to get updates and they had extra carrier bloat. That's not the case with the Pixels. They get updates at the same time as the unlocked, at startup a few carrier specific apps are installed (but all can be deleted), and it will work on any carrier so long as the phone is paid off or paid in full at the start. Which makes sense because they wouldn't allow you to be on other carrier's networks if you still owed Verizon money. But otherwise they're identical to the one bought at the carrier store. The bootloader is locked, but that's only an issue if you plan to root or install custom ROMs.
    10-18-2018 11:16 AM
  24. vzwuser76's Avatar
    Na they are okay as a service provider -- that is what they do. Trying to branch into something like backup is where it is scary since they don't know that :P.
    I wouldn't go that far. I've noticed in the last few years that some of their CSRs were giving me bad info that had I followed it would've cost me a lot of money. And I don't think it was an honest mistake on their part.

    The most recent was when I called to find out about their free Pixel Stand offer. The rep was aggressively trying to get me to sign up for the BOGO deal. I repeatedly told her I didn't need a second phone, but she persisted. She was telling me that I didn't have to add a new line, that I only had to activate the 2nd phone on the line for a couple minutes and that I'd still get the monthly bill credits, and that I could sell the 2nd phone and essentially get both phones for free. She went so far as to taunt me saying "Why wouldn't you want to get something for free?". The problem was , all of the statements I listed above were false. To get the deal, you HAD to add a new line of service, and that phone had to be activated on said line and HAD to be active on that line for a full 24 months to get all the bill credits to get the 2nd phone for free.

    Had I taken the bait, I would've had to pay full price for both phones and (since I wouldn't have been able to sell the second device for full price since it would've already been activated on a line and therefore used) I would've lost money on the deal, maybe a lot of money. I'm sorry but that's a bait and switch scenario if I've ever heard one and a completely shady way if doing business. They always thank me for being a customer since 2001, and apparently the way they thank me is to try and screw me over.

    I stay at Verizon because it's the only decent service in my area, but since they started this bill credit crap for their offers, I won't have anything to do with that BS. They've turned into the used car salesmen of the carrier world as far as I'm concerned.
    10-18-2018 11:32 AM
  25. Almeuit's Avatar
    I wouldn't go that far. I've noticed in the last few years that some of their CSRs were giving me bad info that had I followed it would've cost me a lot of money. And I don't think that was a mistake.

    The most recent was when I called to find out about their free Pixel Stand offer. The rep was aggressively trying to get me to sign up for the BOGO deal. I repeatedly told her I didn't need a second phone, but she persisted. She was telling me that I didn't have to add a new line, that I only had to activate the 2nd phone on the line for a couple minutes and that I'd still get the monthly bill credits, and that I could sell the 2nd phone and essentially get both phones for free. She went so far as to taunt me saying "Why wouldn't you want to get something for free?". The problem was , all of the statements I listed above were false. To get the deal, you HAD to add a new line of service, and that phone had to be activated on said line and HAD to be active on that line for a full 24 months to get all the bill credits to get the 2nd phone for free.

    Had I taken the bait, it I would've had to pay full price for both phones and (since I wouldn't have been able to sell the second device for full price since it would've already been activated on a line and therefore used) I would've lost money on the deal, maybe a lot of money. I'm sorry but that's a bait and switch scenario if I've ever heard one and a completely shady way if doing business. They always thank me for being a customer since 2001, and apparently the way they thank me is to try and screw me over.
    I am not sure what your post has to do with mine lol. I said they are there to be an ISP. That is what they do.

    I stay at Verizon because it's the only decent service in my area, but since they started this bill credit crap for their offers, I won't have anything to do with that BS. They've turned into the used car salesmen of the carrier world as far as I'm concerned.
    I would get used to it. All carriers do it. Verizon actually was following the lead of others on this one.
    10-18-2018 11:36 AM
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