1. o0Grinder0o's Avatar
    I was wondering if anyone with a pixel stand could help me troubleshoot why the photo frame isn't popping up when I dock my Pixel 3 XL? From what I can tell, I have all the options enabled and have album selected to display but when I dock only the clock for ambient display shows; what am I missing?
    10-21-2018 11:11 AM
  2. Sooks's Avatar
    when on the dock touch the screen go to setting then enable photo frame then select the album
    10-21-2018 12:47 PM
  3. o0Grinder0o's Avatar
    That's for the quick reply.
    Unfortunately, that's what I have done but for whatever reason no photos appear.
    10-21-2018 01:08 PM
  4. cf73's Avatar
    I created a thread about the photo frame and how to activate it, but as it turns out, there is an issue. I spent 2 hours on chat and screen share with Google support, and after a reset it worked a few times, then stopped. I gave them 2 bug report dumps and am now waiting for a fix. My guess is a memory issue, or something killing the slideshow. I've seen the slideshow crash.

    I really hope they fix this soon, I spent a lot of money on the phone and 2 stands.
    o0Grinder0o likes this.
    10-21-2018 01:44 PM
  5. Mike Dee's Avatar
    I created a thread about the photo frame and how to activate it, but as it turns out, there is an issue. I spent 2 hours on chat and screen share with Google support, and after a reset it worked a few times, then stopped. I gave them 2 bug report dumps and am now waiting for a fix. My guess is a memory issue, or something killing the slideshow. I've seen the slideshow crash.

    I really hope they fix this soon, I spent a lot of money on the phone and 2 stands.
    Odd....mine is working so I wonder what's broken?
    10-21-2018 01:58 PM
  6. o0Grinder0o's Avatar
    I created a thread about the photo frame and how to activate it, but as it turns out, there is an issue. I spent 2 hours on chat and screen share with Google support, and after a reset it worked a few times, then stopped. I gave them 2 bug report dumps and am now waiting for a fix. My guess is a memory issue, or something killing the slideshow. I've seen the slideshow crash.

    I really hope they fix this soon, I spent a lot of money on the phone and 2 stands.
    Appreciate the feedback. I will check out forum to read alternate threads on similar issues but agree that I hope this gets resolved soon!
    10-21-2018 04:03 PM
  7. drano's Avatar
    Make sure you have it enable (which I'm you have) but also you then have to pick an album or suggested favorites to use as the feed.
    10-21-2018 06:02 PM
  8. hpilot's Avatar
    I have the same issue. The first time I put the phone on the stand it worked, but then I turned it off, and now no matter what I do, it will not work. I am really getting frustrated with this phone (Pixel 3 XL) and charger. My phone has the bouncing dock problem (https://forums.androidcentral.com/sh...=1#post6374580), and after two long phone help sessions there is no solution. It's takes all the self control I can muster to not throw this phone up against a wall. What a piece of junk.
    10-21-2018 07:36 PM
  9. o0Grinder0o's Avatar
    Well, after literally no tweaking of settings photos have started showing up sporadically when phone is docked on stand. What is even more weird is that it is not displaying photos from the specific album I chose in the setup but rather whatever photos are in my generic Google Photos profile. I still have no idea why I cannot control when pictures are displaying with any regularity or the photos that are being displayed...
    10-22-2018 09:36 PM
  10. Kane317's Avatar
    when on the dock touch the screen go to setting then enable photo frame then select the album
    When my phone is on the dock, there is no setting (charges fine though). I've searched on YouTube and I see people's setting option pop up immediately after sitting it on the dock.
    10-23-2018 02:09 AM
  11. o0Grinder0o's Avatar
    When my phone is on the dock, there is no setting (charges fine though). I've searched on YouTube and I see people's setting option pop up immediately after sitting it on the dock.
    I have read/seen video that if you are not using the Pixel provided charging cable that came with stand that the pop up option will not trigger.
    10-23-2018 06:09 AM
  12. ambrodsky's Avatar
    It says the phone has to be locked for the photos to appear. Do you have anything setup to keep it Unlocked, like when connected to a certain Bluetooth device, etc? My guess is that's the issue. Your phone isn't actually locked if you're doing that, so it won't show. Like when my Bose earbuds are connected it doesn't lock since the earbuds are a trusted device. If they're not connected, it locks, and then it works.
    10-23-2018 02:30 PM
  13. garak0410's Avatar
    Same here...I have photo frame set up and no photo slide show. In fact, it just sits there on a ambient screen with time/date/weather and three Google Assistant option at bottom...doesn't even shift that data around to prevent screen burn in or even gives me the option to have a blank screen in a lit room.

    I've cleared data/cache for Pixel Stand and it still doesn't resolve it...I can't seem to get into the permissions to see if something may be off there.
    10-23-2018 03:04 PM
  14. garak0410's Avatar
    It says the phone has to be locked for the photos to appear. Do you have anything setup to keep it Unlocked, like when connected to a certain Bluetooth device, etc? My guess is that's the issue. Your phone isn't actually locked if you're doing that, so it won't show. Like when my Bose earbuds are connected it doesn't lock since the earbuds are a trusted device. If they're not connected, it locks, and then it works.
    This is a very good theory. I turned off Smart Lock on my Smartwatch, locked phone and put it on stand. Still nothing...no slideshow.
    10-23-2018 03:08 PM
  15. Kane317's Avatar
    I have read/seen video that if you are not using the Pixel provided charging cable that came with stand that the pop up option will not trigger.
    I'll test that. I AM using a third party cable. I'll test that theory and update the post.

    It says the phone has to be locked for the photos to appear. Do you have anything setup to keep it Unlocked, like when connected to a certain Bluetooth device, etc? My guess is that's the issue. Your phone isn't actually locked if you're doing that, so it won't show. Like when my Bose earbuds are connected it doesn't lock since the earbuds are a trusted device. If they're not connected, it locks, and then it works.
    Nope. It's on locked, but good theory.
    10-23-2018 04:11 PM
  16. garak0410's Avatar
    I spent an hour on remote support on my Pixel 3 XL and they couldn't resolve it. My ticket/case remains open.
    10-23-2018 04:39 PM
  17. chezm's Avatar
    ...doesn't even shift that data around to prevent screen burn in or even gives me the option to have a blank screen in a lit room.
    Ok that has me a little paranoid....does this mean you have to disable AD before charging it?
    10-23-2018 04:46 PM
  18. garak0410's Avatar
    Ok that has me a little paranoid....does this mean you have to disable AD before charging it?
    Well, I think a handful of us seem to be having problems with both the photo frame not working and the ambient screen not moving places while docked. All this seems to be right now for me is an always on screen dock and nothing else. I've stumped Google Support.
    chezm likes this.
    10-24-2018 07:17 AM
  19. hpilot's Avatar
    This is really half-baked software. The slideshow starts at random times and stops at random times. Would it be asking too much for Google to give a detailed explanation of how exactly this thing is supposed to work?
    10-24-2018 08:46 AM
  20. garak0410's Avatar
    This is what my Pixel 3 XL does when on the stand...
    Pixel Stand Photo Frame Not Showing-win_20181024_09_34_09_pro.jpg

    The ambient info doesn't move around nor does the slideshow begin. No matter what I do...there isn't even an option to turn this off unless the screen is dark.
    10-24-2018 09:40 AM
  21. chezm's Avatar
    This is what my Pixel 3 XL does when on the stand...
    Click image for larger version. 

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    The ambient info doesn't move around nor does the slideshow begin. No matter what I do...there isn't even an option to turn this off unless the screen is dark.
    Wow that’s disappointing, for a product they showcased and are charging top $ for you’d think it would work for its basic publicized functions. I will get one part of my preorder for free but guess won’t use until the issue resolved
    10-24-2018 09:57 AM
  22. garak0410's Avatar
    Wow that’s disappointing, for a product they showcased and are charging top $ for you’d think it would work for its basic publicized functions. I will get one part of my preorder for free but guess won’t use until the issue resolved
    I am giving it the benefit of the doubt that perhaps it is user error but I've tried everything...it just sits there with an always on screen on and doesn't do anything...heck, if a new notification comes in, it doesn't even show it on this screen. It just continues to show that same screen.
    10-24-2018 10:30 AM
  23. Lobwedgephil's Avatar
    I am giving it the benefit of the doubt that perhaps it is user error but I've tried everything...it just sits there with an always on screen on and doesn't do anything...heck, if a new notification comes in, it doesn't even show it on this screen. It just continues to show that same screen.
    I'm in the same boat, can't get it to work. Apparently my phone has the Google Stand app downloaded as well, but I can't get it to open, just shows it is there somewhere.
    10-24-2018 10:56 AM
  24. garak0410's Avatar
    UPDATE:

    I spent another hour on the phone with Google Support. Still nothing working. They don't have a clue...they seem to think that beyond the slideshow not working, the stand its doing what it is primarily designed to do: Charge The Phone. They said they would escalate the other issues...

    Which kind of brings me to the question - Do I even need this stand? I like having the "official" wireless charger and prefer to charge wirelessly to prevent wear and tear on the USB-C port. But I doubt I'll use the ambient features much and there is no option to turn them off. Just as a principal, I do want those features to work and because they don't, it makes this an expensive charging stand.
    10-24-2018 07:13 PM
  25. chezm's Avatar
    UPDATE:

    I spent another hour on the phone with Google Support. Still nothing working. They don't have a clue...they seem to think that beyond the slideshow not working, the stand its doing what it is primarily designed to do: Charge The Phone. They said they would escalate the other issues...

    Which kind of brings me to the question - Do I even need this stand? I like having the "official" wireless charger and prefer to charge wirelessly to prevent wear and tear on the USB-C port. But I doubt I'll use the ambient features much and there is no option to turn them off. Just as a principal, I do want those features to work and because they don't, it makes this an expensive charging stand.
    I’m getting one for free via preorder. Would I pay $120 (cdn) for it? No way, that’s why I preordered it to consider I was getting a high quality wireless charger. But I plan to disable those bonus features and just use it as a wireless stand as you put it.

    If you expected to use those features and aren’t satisfied, return it and maybe buy again later when it’s fixed?
    10-24-2018 07:19 PM
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