11-24-2018 10:44 AM
68 123
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  1. mustang7757's Avatar
    When I first got the phone I had my ATT sim card in it , so last couple days I took it out and install my T-Mobile SIM so far so good . Where my problem is I wanted to put my ATT sim back for that number it won't recognize the sim anymore, now I tried these steps
    1. Att sim in another phone no problems
    2. Reboot device
    Any suggestions? Before I contact Google.
    11-20-2018 02:50 PM
  2. Mike Dee's Avatar
    When I first got the phone I had my ATT sim card in it , so last couple days I took it out and install my T-Mobile SIM so far so good . Where my problem is I wanted to put my ATT sim back for that number it won't recognize the sim anymore, now I tried these steps
    1. Att sim in another phone no problems
    2. Reboot device
    Any suggestions? Before I contact Google.
    Check your APN settings....see which network it's set for. Try resetting.
    11-20-2018 03:02 PM
  3. mustang7757's Avatar
    Check your APN settings
    It won't allow , everything blank
    11-20-2018 03:03 PM
  4. Velenoso's Avatar
    I would try taking the card out powering off (restart doesn't clear ram) and powering back up then put the card in, there might be residual memory causing conflict. Powering off your device clears ram.
    11-20-2018 03:04 PM
  5. mustang7757's Avatar
    I would try taking the card out powering off (restart doesn't clear ram) and powering back up then put the card in, there might be residual memory causing conflict. Powering off your device clears ram.
    I've tried that ..no change but thanks for advice
    11-20-2018 03:15 PM
  6. bkrickles's Avatar
    May be unrelated but my first 3xl from Google didn't recognize my Verizon sim and after much troubleshooting with Google it had to be replaced. Mine was unlocked 3xl and I even had sim replaced and nothing. I hope you don't have to do that. Mine never recognized the sim so that's different already.
    Good luck
    11-20-2018 03:24 PM
  7. mustang7757's Avatar
    May be unrelated but my first 3xl from Google didn't recognize my Verizon sim and after much troubleshooting with Google it had to be replaced. Mine was unlocked 3xl and I even had sim replaced and nothing. I hope you don't have to do that. Mine never recognized the sim so that's different already.
    Good luck
    I re installed my T-Mobile SIM couple times no issues, only my ATT sim ...I've tried my ATT sim in another phone and it reads it but going back to the pixel 3xl nothing
    11-20-2018 03:35 PM
  8. puch96's Avatar
    try powering off/restarting by pressing and holding power button until the Google white screen comes on, then release power button. (with your ATT sim installed). if that doesn't work then try resetting your network preferences under settings.
    11-20-2018 03:42 PM
  9. mustang7757's Avatar
    Thank you for advice but that didn't work either
    11-20-2018 04:32 PM
  10. mustang7757's Avatar
    it ask for carrier with Qr code
    11-20-2018 04:33 PM
  11. mustang7757's Avatar
    This page dont let me do anything else
    Attached Thumbnails Issues with my sim card-318.jpg  
    11-20-2018 04:34 PM
  12. Mike Dee's Avatar
    This page dont let me do anything else
    It won't let you click on the don't have a QR code?
    11-20-2018 04:49 PM
  13. mustang7757's Avatar
    It won't let you click on the don't have a QR code?
    It does but takes me here
    Everything grey out
    Attached Thumbnails Issues with my sim card-316.jpg  
    11-20-2018 04:51 PM
  14. mustang7757's Avatar
    I pop my tmobile no issues...
    11-20-2018 04:52 PM
  15. mustang7757's Avatar
    It's not picking up my att sim
    Attached Thumbnails Issues with my sim card-319.jpg  
    11-20-2018 05:02 PM
  16. bkrickles's Avatar
    That's the screen I got every time. Very strange
    It's not picking up my att sim
    11-20-2018 05:08 PM
  17. Mike Dee's Avatar
    It's not picking up my att sim
    I would try resetting the APN values
    11-20-2018 05:08 PM
  18. mustang7757's Avatar
    It won't allow u with att card in
    11-20-2018 05:09 PM
  19. mustang7757's Avatar
    I think maybe contact Google send another phone....it's weird
    11-20-2018 05:10 PM
  20. Mike Dee's Avatar
    It won't allow u with att card in
    Take the card out....reset APN....replace card
    11-20-2018 05:13 PM
  21. mustang7757's Avatar
    Take the card out....reset APN....replace card
    Without the card no option to mess with anything, the att card works in 3 other unlocked Phone I have
    11-20-2018 05:15 PM
  22. Mike Dee's Avatar
    I think maybe contact Google send another phone....it's weird
    I'm not going to reset mine but it allows it. If you can't reset APN and you contact Google they might make you do a factory reset. That may even solve the problem.
    11-20-2018 05:16 PM
  23. mustang7757's Avatar
    I'm not going to reset mine but it allows it. If you can't reset APN and you contact Google they might make you do a factory reset. That may even solve the problem.
    I'll do that later after work, that's crazy to swap Sims if it solves the problem
    11-20-2018 05:18 PM
  24. puch96's Avatar
    before trying entire factory reset, did you try to select reset wifi, mobile and Bluetooth option under reset options? It should be like a factory reset, but for connectivity only. Unless there is something else going on that would require whole factory reset.
    11-20-2018 06:41 PM
  25. mustang7757's Avatar
    before trying entire factory reset, did you try to select reset wifi, mobile and Bluetooth option under reset options? It should be like a factory reset, but for connectivity only. Unless there is something else going on that would require whole factory reset.
    Yeah tried that
    Going do factory reset and see what happens
    11-20-2018 07:43 PM
68 123

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