12-19-2018 03:03 PM
29 12
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  1. RockHead2020's Avatar
    As the title states.

    tl;dr - Unlocked with fingerprint sensor and got an immediate strobe-like flash from the top left corner of the screen accompanied by an audible "click". The screen now has a "bleed" or "burn" mark about a third of the way down from that corner, and there is a metallic mark near where the flash emanated. (see pics)

    Pixel 3 screen "exploded"-20181206_155737.jpg

    Yes, I know this looks like typical drop damage, but take a look at this "flattened-staple" mark under the glass.... this is where the flash came from:

    Pixel 3 screen "exploded"-20181206_170256.jpg

    I searched this for a couple of days to no avail, so I decided to join/post here. I apologize for any n00b misnomers or lack of tech IQ, but I am not a superuser or even a hardcore enthusiast. I'm just hoping for an explanation.

    The long version:

    I pre-ordered a Pixel 3 from Fi and had it running within a week of the release. Everything seemed ok. It exhibited the screen flash glitch when unplugging it from the charger, but I had none of the memory, disappearing text, or other issues that were being reported.

    I know what it looks like, but this is NOT drop damage. I've been totally paranoid about an $800 phone for the last month and have been holding it with two hands. I haven't so much as put this phone in my pocket with a key fob, much less dropped it or even bumped it.

    It was literally sitting on my desk, the always-on screen displaying the time, not charging, not plugged in. It had about 10 hours since the last full charge. I got a notification and picked it up for a look. There was a flash and a click the very instant I touched the fingerprint sensor. The flash was bright enough for a coworker sitting across the room from me to ask "What was that?" The black blob formed in less than one second as the rest of the screen got green and fuzzy. You know that sick feeling you get when you realize how screwed you are??

    As I poked at the screen and tried to understand what had just happened, the phone was starting to get warm in my hand. While it may have been my blood pressure, I honestly think the phone was cooking. The screen was unresponsive, so I pressed/held the power button. That seemed to restart it. At this point I had the presence of mind to take a picture of it, then did some combination of power button, fingerprint sensor, and maybe got lucky with the screen, but I was able to power it down after about two minutes.

    The picture with the screen off shows the "flattened-staple" shaped mark below the glass. This is the spot that the flash appeared.
    Personally, I think this is a popped SMD LED. You can see that while it near the corner of the screen, there is no crack and not a single mark on the bezel. This phone was truly handled like a baby bird for its short life.

    Is this a "thing" with any of these displays? Could it be? Do I have an alternate "Tyler Durden" personality that is staying up all night and throwing the phone around?

    For now, the replacement is on the way from Google Fi. I have to send the dead one back for a post-mortem, and I'm praying they don't try tell me it's drop damage. I'll keep the thread updated if needed, but I'd also appreciate any thoughts.
    12-08-2018 11:20 AM
  2. Laverne Krahenbil's Avatar
    Sounds more like a battery failure. Not a good thing if it is.
    12-08-2018 11:37 AM
  3. TraderGary's Avatar
    What a bizarre experience! Please keep us updated on what happens with the return and with the replacement.
    12-08-2018 12:14 PM
  4. L0n3N1nja's Avatar
    I'd take the best photos you can of every side of the device so you've got proof it was in excellent shape when sent in. Sounds like an electrical short, there shouldn't be any problems getting it replaced, but best to be safe in case they dispute it.
    12-08-2018 12:22 PM
  5. RockHead2020's Avatar
    I'd take the best photos you can of every side of the device so you've got proof it was in excellent shape when sent in. Sounds like an electrical short, there shouldn't be any problems getting it replaced, but best to be safe in case they dispute it.
    Excellent advice, I took like 5 pictures of the screen but none of the back/sides.... doing that as soon as I get off work today, thanks!
    12-08-2018 01:07 PM
  6. RockHead2020's Avatar
    I took a bunch of pics... here's a better view.

    The replacement is due tomorrow. I wrote out a note basically telling the story above and stuffed it in with the phone. We'll see.....
    Attached Thumbnails Pixel 3 screen "exploded"-20181209_152738.jpg  
    12-09-2018 03:55 PM
  7. Almeuit's Avatar
    Wow that's crazy.
    aximtreo likes this.
    12-09-2018 04:32 PM
  8. mustang7757's Avatar
    looks like the digitizer shorted out, I've seen that with phones not water resistant happen. Was the phone submerged in water?
    12-09-2018 09:43 PM
  9. RockHead2020's Avatar
    looks like the digitizer shorted out, I've seen that with phones not water resistant happen. Was the phone submerged in water?
    Nope. The only time it was wet was when I applied the screen protector. Besides, this phone is billed as waterproof, though I wouldn't want to find out.

    The replacement came this morning. It certainly appears new, and the transfer process could not have been easier. It took less than an hour from opening the box to the second restart, and all my apps and settings are back. A few passwords later and it was like nothing happened.

    I packed up the dead one and sent it back a little while ago, and I see the "temporary" charge on my credit card. I'll be keeping an eye on it.
    12-10-2018 05:44 PM
  10. Fred98TJ's Avatar
    Nope. The only time it was wet was when I applied the screen protector. Besides, this phone is billed as waterproof, though I wouldn't want to find out.<snip>
    The phone IS NOT (!!!) billed as “waterPROOF” !!!
    It’s only water resistant under controlled conditions
    mustang7757 and Tritonemusic like this.
    12-10-2018 05:56 PM
  11. mustang7757's Avatar
    The phone IS NOT (!!!) billed as “waterPROOF” !!!
    It’s only water resistant under controlled conditions
    Exactly
    12-10-2018 06:11 PM
  12. mustang7757's Avatar
    Nope. The only time it was wet was when I applied the screen protector. Besides, this phone is billed as waterproof, though I wouldn't want to find out.

    The replacement came this morning. It certainly appears new, and the transfer process could not have been easier. It took less than an hour from opening the box to the second restart, and all my apps and settings are back. A few passwords later and it was like nothing happened.

    I packed up the dead one and sent it back a little while ago, and I see the "temporary" charge on my credit card. I'll be keeping an eye on it.
    Like to see what they find with this ..
    12-10-2018 06:12 PM
  13. Mike Dee's Avatar
    Like to see what they find with this ..
    I don't think we will ever know but they won't come to the conclusion that the screen exploded.
    12-10-2018 06:59 PM
  14. mustang7757's Avatar
    I don't think we will ever know but they won't come to the conclusion that the screen exploded.
    Your probably right ...
    12-10-2018 07:40 PM
  15. ClintRo's Avatar
    Interesting... Hopefully all goes well and they credit you back after getting the device back.

    We will likely never know what really cause this if it is a one time thing.
    12-11-2018 09:08 AM
  16. Mike Dee's Avatar
    Interesting... Hopefully all goes well and they credit you back after getting the device back.

    We will likely never know what really cause this if it is a one time thing.
    It's only a temporary hold....they don't charge unless there is a problem
    12-11-2018 09:50 AM
  17. ClintRo's Avatar
    Yea, as long as they confirm that it is covered and not from a drop.

    I am sure it will be, just sending my good karma the OPs way.
    12-12-2018 11:28 AM
  18. Mike Dee's Avatar
    Yea, as long as they confirm that it is covered and not from a drop.

    I am sure it will be, just sending my good karma the OPs way.
    Understood....what I was trying to convey is that it's only a temporary hold....so sometimes it actually comes off your account before you even send it back as opposed to having that amount unavailable until they receive it and confirm.
    12-12-2018 01:48 PM
  19. ClintRo's Avatar
    Roger That.
    12-12-2018 01:50 PM
  20. mustang7757's Avatar
    Understood....what I was trying to convey is that it's only a temporary hold....so sometimes it actually comes off your account before you even send it back as opposed to having that amount unavailable until they receive it and confirm.
    That's why when I returned mine I sent it first that way if any issues I can have the upper hand and say either charge my card or return it back .
    12-12-2018 02:18 PM
  21. Morty2264's Avatar
    Oh no! How horrible!
    12-12-2018 02:25 PM
  22. RockHead2020's Avatar
    OP here, update since the last post...

    The hold has disappeared from my credit card, so I'll take that as a positive sign.

    There's nothing on my Fi account page to indicate anything abnormal, and despite having placed a note with my contact information in with the dead phone, I seriously doubt I'll ever hear anything about what went wrong.

    Someone mentioned a shorted digitizer... yep... sounds pretty accurate. And yes, I know the phone isn't waterproof, merely waterresistant. Either way, I don't plan on dunking it any time soon.

    Thanks for the replies and karma... it seems to be resolved. Google/Fi stands behind its product.
    mustang7757, Morty2264 and badcat like this.
    12-12-2018 04:31 PM
  23. Mike Dee's Avatar
    OP here, update since the last post...

    The hold has disappeared from my credit card, so I'll take that as a positive sign.

    There's nothing on my Fi account page to indicate anything abnormal, and despite having placed a note with my contact information in with the dead phone, I seriously doubt I'll ever hear anything about what went wrong.

    Someone mentioned a shorted digitizer... yep... sounds pretty accurate. And yes, I know the phone isn't waterproof, merely waterresistant. Either way, I don't plan on dunking it any time soon.

    Thanks for the replies and karma... it seems to be resolved. Google/Fi stands behind its product.
    The hold usually comes off before the return is processed. You should be OK if there are no signs of accidental damage or customer neglect.
    12-12-2018 04:36 PM
  24. TraderGary's Avatar
    I've discovered that as soon as I bring my return to my UPS Store and get my receipt, the hold disappears on my bank account. It appears that the Google Store gets the notification that the return is in possession of UPS and then drops the hold.
    12-13-2018 01:29 AM
  25. RockHead2020's Avatar
    I've discovered that as soon as I bring my return to my UPS Store and get my receipt, the hold disappears on my bank account. It appears that the Google Store gets the notification that the return is in possession of UPS and then drops the hold.
    Mere minutes after posting yesterday I got an email from the Google Store "thanking" me for returning my dead phone, so I presume the hold was released as the email was automatically generated. As I mentioned before, I still doubt I'll hear anything unless they determine I broke the phone, however there was not a single mark on the phone and I expect they'll simply toss it in the "rebuild" pile.

    Hard to believe I went more than 3 years with a Galaxy S7 without a single hitch until a string of bad luck resulted in THREE visits to uBreakiFix in a few months. I hope this was just a fluke.
    ClintRo likes this.
    12-13-2018 09:00 AM
29 12

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