1. Android Central Question's Avatar
    Hi all, I just received my new Pixel 3 XL but unfortunately found out it cannot detect the Sim card. Before I return the phone I thought I might just give E-sim a try and hoping it can still use E-sim's network data.

    I am from Malaysia and my local Telco does support E-sim on Pixel 3. The problem is without physical Sim when I go into Mobile network setting there all options are grey out and unable to choose add Carrier.

    Any advice would be much appreciated.
    03-17-2019 10:42 PM
  2. aecgda's Avatar
    The first Pixel 3XL I got had a fault and didn't recognise the sim card either. The shop replaced it.
    03-18-2019 03:58 PM
  3. Mike Dee's Avatar
    I would contact your carrier. In the meantime work on an exchange
    03-18-2019 04:31 PM
  4. mustang7757's Avatar
    I also had issue with my pixel 3xl not reading the sim and they exchanged it with a new one
    03-18-2019 06:59 PM

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