1. robinhelenehebert's Avatar
    I was taking a pic, the camera and phone locked up. I couldn't restart it...but then plugged it in...it finally restarted...(it had enough power)..I was chatting with tech support and they suggested deleting 3rd party apps. Any apps that you have had trouble with...please let me know.
    05-14-2019 10:37 PM
  2. mustang7757's Avatar
    I was taking a pic, the camera and phone locked up. I couldn't restart it...but then plugged it in...it finally restarted...(it had enough power)..I was chatting with tech support and they suggested deleting 3rd party apps. Any apps that you have had trouble with...please let me know.
    Are you in beta?
    05-14-2019 10:39 PM
  3. robinhelenehebert's Avatar
    no I'm not and this was the first time that happened.
    05-15-2019 09:33 AM
  4. mustang7757's Avatar
    no I'm not and this was the first time that happened.
    Yeah that's strange , keep a eye on it if it happens again.
    05-15-2019 09:45 AM
  5. B. Diddy's Avatar
    Did you try pressing and holding Power for about 20 seconds to force a shutdown?
    05-15-2019 09:54 AM
  6. robinhelenehebert's Avatar
    Did you try pressing and holding Power for about 20 seconds to force a shutdown?
    Yes did that and it finally restarted but it seemed longer than 20 seconds...I guess when you're in panic mode time is longggggg. Thanks... hopefully it won't happen again. Overall this phone has been a champ.
    B. Diddy likes this.
    05-15-2019 10:24 AM
  7. robinhelenehebert's Avatar
    Yeah that's strange , keep a eye on it if it happens again.
    Hoping it won't! Lol.
    05-15-2019 10:25 AM
  8. mustang7757's Avatar
    Hoping it won't! Lol.
    Yeah let's hope it was a fluke.
    05-15-2019 10:36 AM
  9. robinhelenehebert's Avatar
    Yeah let's hope it was a fluke.
    Thanks. Will keep you posted.
    05-15-2019 12:53 PM
  10. mustang7757's Avatar
    Thanks. Will keep you posted.
    Cool
    05-15-2019 01:02 PM
  11. Maseroche's Avatar
    Had the same thing happen to my 3XL as well. I was trying to place a call and it didn't go through so I ended it. All of a sudden the phone turned off and wouldn't turn on normally. Held the Power Button for sometime before it came back to life.
    05-22-2019 02:10 AM
  12. miller7796's Avatar
    This has happened to me several times and it doesn't seem to make a difference as to what I'm doing. Taking pictures, texting, using Maps to figure out where I'm going (that was fun).
    05-22-2019 06:28 AM

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