Originally Posted by
Cbluedog I purchased a Pixel 3 it just so happens that it was the release date for the phone. New never used, so they said, but when I opened up Netflix and Amazon it automatically logged into someone's acct. How is that possible if it's new out of box. Verizon of course is doing nothing at all, and the store says "I dunno" Any suggestions on what should be my next step, and has anybody else come across something like this. I have this persons personal info , credit cards etc. stuck in my "NEW" phone.
If this was bought at a Verizon store or other authorized retailer and has the full factory warranty, I wouldn't be too concerned if I couldn't exchange it. If you still want to do so, then contact their corporate customer service. I prefer email, chat, Facebook messaging, etc so you have a paper trail. You could also simply return it if you're within the 14 day window, then buy another new one. You'll likely have to pay a restocking fee, but may be worth avoiding more headaches.
If you end up keeping this one, I'd check that they are not signed in to a Google account in the phone's main settings. If so and you've already decided to keep it, then remove all Google accounts and factory reset the phone. Now you can set it up as a new device with your own login credentials.