1. Cbluedog's Avatar
    I purchased a Pixel 3 it just so happens that it was the release date for the phone. New never used, so they said, but when I opened up Netflix and Amazon it automatically logged into someone's acct. How is that possible if it's new out of box. Verizon of course is doing nothing at all, and the store says "I dunno" Any suggestions on what should be my next step, and has anybody else come across something like this. I have this persons personal info , credit cards etc. stuck in my "NEW" phone.
    06-16-2019 11:13 PM
  2. ptkelly's Avatar
    I got one of those. In fact, the screen was locked with someone else's code and had a wallpaper that wasn't the standard startup wallpaper. I was not happy. After dealing with Amazon and the company selling the phone I apologized for my outrage.

    Apparently, some phones are pulled off the line for testing. Another person wrote me that his "new" phone came with a video that was obviously in a tech facility. I did a factory restore, as advised, and the phone started out as new, and I was happy with it.

    That phone was an original Pixel. All of the packaging was absolutely original.
    06-17-2019 05:50 AM
  3. Mooncatt's Avatar
    I purchased a Pixel 3 it just so happens that it was the release date for the phone. New never used, so they said, but when I opened up Netflix and Amazon it automatically logged into someone's acct. How is that possible if it's new out of box. Verizon of course is doing nothing at all, and the store says "I dunno" Any suggestions on what should be my next step, and has anybody else come across something like this. I have this persons personal info , credit cards etc. stuck in my "NEW" phone.
    If this was bought at a Verizon store or other authorized retailer and has the full factory warranty, I wouldn't be too concerned if I couldn't exchange it. If you still want to do so, then contact their corporate customer service. I prefer email, chat, Facebook messaging, etc so you have a paper trail. You could also simply return it if you're within the 14 day window, then buy another new one. You'll likely have to pay a restocking fee, but may be worth avoiding more headaches.

    If you end up keeping this one, I'd check that they are not signed in to a Google account in the phone's main settings. If so and you've already decided to keep it, then remove all Google accounts and factory reset the phone. Now you can set it up as a new device with your own login credentials.
    06-17-2019 06:03 AM
  4. Cbluedog's Avatar
    I really doubt tech guys would add there credit card info into a phone they were testing . I have gone through phone and there their acct is nowhere to delete it from. When I log off there's and log into mine it all good, but when I go back to app again it automatically logs into their account everytime . Verizon was no help they told me same thing about testing and rest it. And your right I should make sure they for some reason have access to my stuff. Never thought about that before. Maybe I'll try emailing the person directly let them know and maybe they can tell me something . At least let them know to change their passwords. Thanks for the suggestions.
    06-17-2019 04:15 PM
  5. HyperM3's Avatar
    Are you able to place any one-click orders....
    dov1978 likes this.
    06-17-2019 05:00 PM
  6. foxbat121's Avatar
    It is against law to sell something used as new. Just saying.
    06-17-2019 08:25 PM
  7. J Dubbs's Avatar
    It is against law to sell something used as new. Just saying.
    That's why I stopped buying ANY electronics from 3rd party sellers, every time I have I had to return the item because they were ALL advertised as new and NONE of them were. The only place I trust buying from online, besides buying directly from the big chain stores or directly from the manufacturers, is B&H photo and video. I found out about them from here and they're great :-D

    If the OP bought a so called "new" phone from a Verizon store (which the phone obviously isn't) he should be demanding another phone and some compensation.... there's absolutely no excuse for selling someone else's phone as new with all their personal information on it.... especially a carrier store like Verizon.
    06-18-2019 03:58 AM
  8. Jeremy8000's Avatar
    It is against law to sell something used as new. Just saying.
    It's possible it had been a store display demo onto which someone had loaded an account, in which case it could still be sold as new and with the full warranty only associated with a 'new' device - though it should have been disclosed to the customer. In that event, it's no different than a car dealership selling a car as 'new' even though it's been test driven a few times.
    06-18-2019 10:33 AM
  9. foxbat121's Avatar
    It's possible it had been a store display demo onto which someone had loaded an account, in which case it could still be sold as new and with the full warranty only associated with a 'new' device - though it should have been disclosed to the customer. In that event, it's no different than a car dealership selling a car as 'new' even though it's been test driven a few times.
    Full disclosure is the key. In your examples, it should be labeled as open box or floor demo and usually sold at a slightly lower price.

    And it definitely does not come from factory because those factory workers in China do not have access to these services at all, not even Google store. Can't even login to Google account.



    When buying a new car, I make sure it has odometer below or around 10-mile.
    06-18-2019 10:47 AM

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