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- Thread starter chezm
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N4Newbie
Trusted Member
Re: Usb-C inconsistent connectivity
I've been having the same problem, not only with Android Auto, but also when plugging in at night to charge. A couple of times I woke up to find my 3XL nearly dead.
Both cables - car and home charger - were purchased directly from Google and appear to be physically fine. Concerned about the port on the phone, I went ahead and purchased the Pixel Stand for nighttime wireless charging. Meantime, I still get very inconsistent connections in my car.
I am on the Android Q Beta; are you? I've considered the possibility that it is related somehow, though I'd doubt it.
I've been having the same problem, not only with Android Auto, but also when plugging in at night to charge. A couple of times I woke up to find my 3XL nearly dead.
Both cables - car and home charger - were purchased directly from Google and appear to be physically fine. Concerned about the port on the phone, I went ahead and purchased the Pixel Stand for nighttime wireless charging. Meantime, I still get very inconsistent connections in my car.
I am on the Android Q Beta; are you? I've considered the possibility that it is related somehow, though I'd doubt it.
Re: Usb-C inconsistent connectivity
Same here.
Connecting the phone to my PC takes 2 tries most of the times. Using the USB C pixel buds is a pain too. One little stretch and the music pauses.
Same here.
Connecting the phone to my PC takes 2 tries most of the times. Using the USB C pixel buds is a pain too. One little stretch and the music pauses.
N4Newbie
Trusted Member
Re: Usb-C inconsistent connectivity
This is not sounding good.
Might be time to complain to Google and push for a free replacement...
This is not sounding good.
Might be time to complain to Google and push for a free replacement...
Mike Dee
Ambassador
Re: Usb-C inconsistent connectivity
Sorry to hear you're having trouble. Does sound like a bad port. I know it sounds like a reach but try it in safe mode. If it still does it in safe mode then factory reset it. To get a replacement Google might ask you to do it anyway. I once saved having to return a smart device in for an audio problem by doing a reset. Google will replace it but unfortunately you will most likely get a refurb.
Re: Usb-C inconsistent connectivity
I've been having issues with mine too. When I plug it in to charge, it won't read the charger one way so I have to flip it and it reads it the other way. I have multiple pixel chargers so I know it's not the charger. I'm also on the q beta. It started in the middle of the cycle of beta 2. I'm going to factory reset mine soon and see if that does anything.
I've been having issues with mine too. When I plug it in to charge, it won't read the charger one way so I have to flip it and it reads it the other way. I have multiple pixel chargers so I know it's not the charger. I'm also on the q beta. It started in the middle of the cycle of beta 2. I'm going to factory reset mine soon and see if that does anything.
Re: Usb-C inconsistent connectivity
https://youtu.be/OJisCKosTEE
Lint and debris can collect in the port, especially if you carry your phone loose in your pocket. If you search for "How to clean a USB C port" you'll get a lot of hits for videos and articles. The one above is just one I picked even though it's a lightning port. At least the guy isn't speaking Hindi or has an accent from Liverpool or Tunica, Mississippi.
Some recommended needles, some advised against metal, some used plastic probes, and one used some compressed air.
I took an LED light and looked inside my port and the back of the port is shiny metal and reflects light well if it's clean. Mine was. If it had crud I would have seen it.
So, give it a shot.
https://youtu.be/OJisCKosTEE
Lint and debris can collect in the port, especially if you carry your phone loose in your pocket. If you search for "How to clean a USB C port" you'll get a lot of hits for videos and articles. The one above is just one I picked even though it's a lightning port. At least the guy isn't speaking Hindi or has an accent from Liverpool or Tunica, Mississippi.
Some recommended needles, some advised against metal, some used plastic probes, and one used some compressed air.
I took an LED light and looked inside my port and the back of the port is shiny metal and reflects light well if it's clean. Mine was. If it had crud I would have seen it.
So, give it a shot.
N4Newbie
Trusted Member
Re: Usb-C inconsistent connectivity
So I just examined both the port on my 3XL and the cable I use in the car (it's a real Google cable) under magnification.
Both the phone port and the cable connector are clean and free of lint, etc. I will say that the cable is the end that has "spring" contacts whereas the phone simply has hard contacts printed on a bit of circuit board. So, the only thing I can see going wrong with the phone is possible corrosion/oxidation of the contact surfaces. I'm inclined to believe the problem is the cable.
@chezm said he purchased a new cable for his car and continues to have the same problem. Well, FWIW, back in the early Pixel 3 days, lots of people had problems connecting to Android Auto and/or charging using the same cables they used with their Pixel 2's - me included. Ultimately, it seemed that the only cables that worked reliably were those sold by Google. Read about it here: https://forums.androidcentral.com/google-pixel-3-pixel-3-xl/917224-android-auto.html
I may invest in a new Google cable for my car just to see if it makes a difference.
PS: My current cable works inconsistently when plugged in one way, and not at all when flipped and plugged in the other way.
So I just examined both the port on my 3XL and the cable I use in the car (it's a real Google cable) under magnification.
Both the phone port and the cable connector are clean and free of lint, etc. I will say that the cable is the end that has "spring" contacts whereas the phone simply has hard contacts printed on a bit of circuit board. So, the only thing I can see going wrong with the phone is possible corrosion/oxidation of the contact surfaces. I'm inclined to believe the problem is the cable.
@chezm said he purchased a new cable for his car and continues to have the same problem. Well, FWIW, back in the early Pixel 3 days, lots of people had problems connecting to Android Auto and/or charging using the same cables they used with their Pixel 2's - me included. Ultimately, it seemed that the only cables that worked reliably were those sold by Google. Read about it here: https://forums.androidcentral.com/google-pixel-3-pixel-3-xl/917224-android-auto.html
I may invest in a new Google cable for my car just to see if it makes a difference.
PS: My current cable works inconsistently when plugged in one way, and not at all when flipped and plugged in the other way.
thejesse
Well-known member
Re: Usb-C inconsistent connectivity
I was having trouble with mine. Hard to charge, cable wouldn't stay plugged in, headphone dongle didn't work, etc. Had the port cleaned and it works great.
I was having trouble with mine. Hard to charge, cable wouldn't stay plugged in, headphone dongle didn't work, etc. Had the port cleaned and it works great.
Re: Usb-C inconsistent connectivity
Knock on wood, but mine has been fine since I got mine on launch day. The cable I use is actually one from Google, when they had a longer cable for sale; the 6' one, when I got the 1st gen Pixel.
Knock on wood, but mine has been fine since I got mine on launch day. The cable I use is actually one from Google, when they had a longer cable for sale; the 6' one, when I got the 1st gen Pixel.
Re: Usb-C inconsistent connectivity
Mine, too. So was my Pixel 2 and my Pixel and all of my Nexus, although I detest USB micro. I don't carry my phone in my pocket, though.
If there was a small plastic USB c plug to keep debris out of the port I'd probably use one but then I also use a case and a screen protector.
Mine, too. So was my Pixel 2 and my Pixel and all of my Nexus, although I detest USB micro. I don't carry my phone in my pocket, though.
If there was a small plastic USB c plug to keep debris out of the port I'd probably use one but then I also use a case and a screen protector.
thejesse
Well-known member
Re: Usb-C inconsistent connectivity
PortPlugs - USB C Silicone Dust Plugs (10 Sets), Compatible with Samsung s10, s8, s9, Note 9, Pixel, Any Type C with Headset Jack (Black) https://www.amazon.com/dp/B071L12FX...ag=hawk-future-20&ascsubtag=UUacUvbUpU6582126
Whenever I think of something someone should make, I search Amazon and usually find someone does make it.
PortPlugs - USB C Silicone Dust Plugs (10 Sets), Compatible with Samsung s10, s8, s9, Note 9, Pixel, Any Type C with Headset Jack (Black) https://www.amazon.com/dp/B071L12FX...ag=hawk-future-20&ascsubtag=UUacUvbUpU6582126
N4Newbie
Trusted Member
Re: Usb-C inconsistent connectivity
There are also many variations on this product https://www.amazon.com/Magnetic-Cha...ag=hawk-future-20&ascsubtag=UUacUvbUpU6582128 which I have considered in the past.
There are also many variations on this product https://www.amazon.com/Magnetic-Cha...ag=hawk-future-20&ascsubtag=UUacUvbUpU6582128 which I have considered in the past.
thejesse
Well-known member
Re: Usb-C inconsistent connectivity
Air compressor at 150 psi didn't help me at all. Too mine to a cell repair store, 360 Wireless, and they had me fixed up in 15 minutes. Although they charged me 15 bucks for it.
Re: Usb-C inconsistent connectivity
Thanks. I don't need one since I don't pocket my phone but I might get a couple as gifts.
Thanks. I don't need one since I don't pocket my phone but I might get a couple as gifts.
Re: Usb-C inconsistent connectivity
Google sent me a replacement for a faulty port a couple of months ago. Just factory reset the phone ahead of time, because they'll ask you to do that before they'll send a replacement.
Google sent me a replacement for a faulty port a couple of months ago. Just factory reset the phone ahead of time, because they'll ask you to do that before they'll send a replacement.
N4Newbie
Trusted Member
Re: Usb-C inconsistent connectivity
FWIW, a new USB-A to USB-C cable, directly from Google, did not change anything regarding Android Auto connectivity. I still get inconsistent connections with the plug in one way and no connection at all when the plug is flipped over.
Amusing when you think about it - wasn't the big selling point for USB-C the fact that you didn't have to look at the plug to see which way to insert it?
FWIW, a new USB-A to USB-C cable, directly from Google, did not change anything regarding Android Auto connectivity. I still get inconsistent connections with the plug in one way and no connection at all when the plug is flipped over.
Amusing when you think about it - wasn't the big selling point for USB-C the fact that you didn't have to look at the plug to see which way to insert it?
Re: Usb-C inconsistent connectivity
You have a bad connector. Nothing short of replacing the entire circuit board will help.
You have a bad connector. Nothing short of replacing the entire circuit board will help.
N4Newbie
Trusted Member
Re: Usb-C inconsistent connectivity
Yes, indeed.
I just finished a chat with Google (Fi) Support; they are shipping the replacement today.
I have to say, I find it odd that, since they are shipping a refurbished device, they are using the full "new" sale price of $999 for the credit hold on my account until my current phone is returned.
Kinda ballsy, I think...
(can I say that?
)
Yes, indeed.
I just finished a chat with Google (Fi) Support; they are shipping the replacement today.
I have to say, I find it odd that, since they are shipping a refurbished device, they are using the full "new" sale price of $999 for the credit hold on my account until my current phone is returned.
Kinda ballsy, I think...
(can I say that?
)Re: Usb-C inconsistent connectivity
If you have a local repair shop Google contracts with, you can do local repair without this cross shipping. Google contracts with uBreakIfix stores.
If you have a local repair shop Google contracts with, you can do local repair without this cross shipping. Google contracts with uBreakIfix stores.
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