08-03-2019 11:48 AM
35 12
tools
  1. chezm's Avatar
    Got my Pixel 3 at launch and in the last few weeks been experiencing problems with my physical Usb-C port. For example plugged into my car, sometimes my device will detect USB connected while other times it takes me multiple plug in/out to eventually work. Another Usb-C that I use to charge my switch doesn't work at all anymore, it used to any time I plugged it in. Same now goes for my cable that came with device in box. Anyone else experience a similar issue recently? This is the first time I had physical port give in less than year of owning a phone. I checked to see if anything stuck but looks all clean.
    07-16-2019 03:02 PM
  2. N4Newbie's Avatar
    I've been having the same problem, not only with Android Auto, but also when plugging in at night to charge. A couple of times I woke up to find my 3XL nearly dead.

    Both cables - car and home charger - were purchased directly from Google and appear to be physically fine. Concerned about the port on the phone, I went ahead and purchased the Pixel Stand for nighttime wireless charging. Meantime, I still get very inconsistent connections in my car.

    I am on the Android Q Beta; are you? I've considered the possibility that it is related somehow, though I'd doubt it.
    07-16-2019 05:59 PM
  3. usedtolovephones's Avatar
    Same here.

    Connecting the phone to my PC takes 2 tries most of the times. Using the USB C pixel buds is a pain too. One little stretch and the music pauses.
    07-16-2019 06:34 PM
  4. N4Newbie's Avatar
    This is not sounding good.

    Might be time to complain to Google and push for a free replacement...
    07-16-2019 07:15 PM
  5. Mike Dee's Avatar
    Got my Pixel 3 at launch and in the last few weeks been experiencing problems with my physical Usb-C port. For example plugged into my car, sometimes my device will detect USB connected while other times it takes me multiple plug in/out to eventually work. Another Usb-C that I use to charge my switch doesn't work at all anymore, it used to any time I plugged it in. Same now goes for my cable that came with device in box. Anyone else experience a similar issue recently? This is the first time I had physical port give in less than year of owning a phone. I checked to see if anything stuck but looks all clean.
    Sorry to hear you're having trouble. Does sound like a bad port. I know it sounds like a reach but try it in safe mode. If it still does it in safe mode then factory reset it. To get a replacement Google might ask you to do it anyway. I once saved having to return a smart device in for an audio problem by doing a reset. Google will replace it but unfortunately you will most likely get a refurb.
    07-16-2019 07:22 PM
  6. Kingfroman's Avatar
    I've been having issues with mine too. When I plug it in to charge, it won't read the charger one way so I have to flip it and it reads it the other way. I have multiple pixel chargers so I know it's not the charger. I'm also on the q beta. It started in the middle of the cycle of beta 2. I'm going to factory reset mine soon and see if that does anything.
    07-17-2019 07:05 AM
  7. chezm's Avatar
    No I'm not on Android Q, it seems like my port has worn out to the point male Usb-C can just fall out. it's so bad that even if I go over a bump on road it disconnects (and sometimes reconnects). I only plug my phone in for Android auto reasons, I charge my phone usually using wireless stand. I've purchased a new cable for my car and same problem happening, so I chalk this up to worn out port.

    I have a very minor scratch on my screen, if I call Google and try to get this fixed... If they can't repair it and I get a new phone will the small scratch cause me a problem with replacement?
    07-17-2019 09:55 AM
  8. ptkelly's Avatar


    Lint and debris can collect in the port, especially if you carry your phone loose in your pocket. If you search for "How to clean a USB C port" you'll get a lot of hits for videos and articles. The one above is just one I picked even though it's a lightning port. At least the guy isn't speaking Hindi or has an accent from Liverpool or Tunica, Mississippi.

    Some recommended needles, some advised against metal, some used plastic probes, and one used some compressed air.

    I took an LED light and looked inside my port and the back of the port is shiny metal and reflects light well if it's clean. Mine was. If it had crud I would have seen it.

    So, give it a shot.
    chezm likes this.
    07-17-2019 10:11 AM
  9. chezm's Avatar


    Lint and debris can collect in the port, especially if you carry your phone loose in your pocket. If you search for "How to clean a USB C port" you'll get a lot of hits for videos and articles. The one above is just one I picked even though it's a lightning port. At least the guy isn't speaking Hindi or has an accent from Liverpool or Tunica, Mississippi.

    Some recommended needles, some advised against metal, some used plastic probes, and one used some compressed air.

    I took an LED light and looked inside my port and the back of the port is shiny metal and reflects light well if it's clean. Mine was. If it had crud I would have seen it.

    So, give it a shot.
    Makes sense I'll give a shot thanks
    07-17-2019 11:26 AM
  10. N4Newbie's Avatar
    So I just examined both the port on my 3XL and the cable I use in the car (it's a real Google cable) under magnification.

    Both the phone port and the cable connector are clean and free of lint, etc. I will say that the cable is the end that has "spring" contacts whereas the phone simply has hard contacts printed on a bit of circuit board. So, the only thing I can see going wrong with the phone is possible corrosion/oxidation of the contact surfaces. I'm inclined to believe the problem is the cable.
    @chezm said he purchased a new cable for his car and continues to have the same problem. Well, FWIW, back in the early Pixel 3 days, lots of people had problems connecting to Android Auto and/or charging using the same cables they used with their Pixel 2's - me included. Ultimately, it seemed that the only cables that worked reliably were those sold by Google. Read about it here: https://forums.androidcentral.com/go...roid-auto.html

    I may invest in a new Google cable for my car just to see if it makes a difference.

    PS: My current cable works inconsistently when plugged in one way, and not at all when flipped and plugged in the other way.
    07-17-2019 12:33 PM
  11. thejesse's Avatar
    I was having trouble with mine. Hard to charge, cable wouldn't stay plugged in, headphone dongle didn't work, etc. Had the port cleaned and it works great.
    07-17-2019 04:27 PM
  12. Golfdriver97's Avatar
    Knock on wood, but mine has been fine since I got mine on launch day. The cable I use is actually one from Google, when they had a longer cable for sale; the 6' one, when I got the 1st gen Pixel.
    07-18-2019 07:50 AM
  13. ptkelly's Avatar
    Knock on wood, but mine has been fine since I got mine on launch day. The cable I use is actually one from Google, when they had a longer cable for sale; the 6' one, when I got the 1st gen Pixel.
    Mine, too. So was my Pixel 2 and my Pixel and all of my Nexus, although I detest USB micro. I don't carry my phone in my pocket, though.

    If there was a small plastic USB c plug to keep debris out of the port I'd probably use one but then I also use a case and a screen protector.
    07-18-2019 10:54 AM
  14. thejesse's Avatar
    Mine, too. So was my Pixel 2 and my Pixel and all of my Nexus, although I detest USB micro. I don't carry my phone in my pocket, though.

    If there was a small plastic USB c plug to keep debris out of the port I'd probably use one but then I also use a case and a screen protector.
    Whenever I think of something someone should make, I search Amazon and usually find someone does make it.

    PortPlugs - USB C Silicone Dust Plugs (10 Sets), Compatible with Samsung s10, s8, s9, Note 9, Pixel, Any Type C with Headset Jack (Black) https://www.amazon.com/dp/B071L12FX5...cUvbUpU6582126
    DMP89145 likes this.
    07-18-2019 11:31 AM
  15. N4Newbie's Avatar
    There are also many variations on this product https://www.amazon.com/Magnetic-Char...cUvbUpU6582128 which I have considered in the past.
    07-18-2019 11:36 AM
  16. chezm's Avatar
    So this is the first time a port acting up has been a problem, I don't have a compressed air can or anything like that at the house (maybe I should try my leaf blower lol), using a thin piece of plastic and some paper towel covering I tried to clean the port but don't think it did a good job... Cable won't stay in. Every one using compressed air to clean? Anything else I can use?
    07-18-2019 12:44 PM
  17. thejesse's Avatar
    So this is the first time a port acting up has been a problem, I don't have a compressed air can or anything like that at the house (maybe I should try my leaf blower lol), using a thin piece of plastic and some paper towel covering I tried to clean the port but don't think it did a good job... Cable won't stay in. Every one using compressed air to clean? Anything else I can use?
    Air compressor at 150 psi didn't help me at all. Too mine to a cell repair store, 360 Wireless, and they had me fixed up in 15 minutes. Although they charged me 15 bucks for it.
    07-18-2019 07:20 PM
  18. ptkelly's Avatar
    Whenever I think of something someone should make, I search Amazon and usually find someone does make it.

    PortPlugs - USB C Silicone Dust Plugs (10 Sets), Compatible with Samsung s10, s8, s9, Note 9, Pixel, Any Type C with Headset Jack (Black) https://www.amazon.com/dp/B071L12FX5...cUvbUpU6582346
    Thanks. I don't need one since I don't pocket my phone but I might get a couple as gifts.
    07-18-2019 07:57 PM
  19. Guyinbox's Avatar
    Google sent me a replacement for a faulty port a couple of months ago. Just factory reset the phone ahead of time, because they'll ask you to do that before they'll send a replacement.
    07-20-2019 08:20 AM
  20. N4Newbie's Avatar
    FWIW, a new USB-A to USB-C cable, directly from Google, did not change anything regarding Android Auto connectivity. I still get inconsistent connections with the plug in one way and no connection at all when the plug is flipped over.

    Amusing when you think about it - wasn't the big selling point for USB-C the fact that you didn't have to look at the plug to see which way to insert it?
    07-21-2019 05:54 AM
  21. foxbat121's Avatar
    You have a bad connector. Nothing short of replacing the entire circuit board will help.
    07-21-2019 07:36 AM
  22. N4Newbie's Avatar
    You have a bad connector. Nothing short of replacing the entire circuit board will help.
    Yes, indeed.

    I just finished a chat with Google (Fi) Support; they are shipping the replacement today.

    I have to say, I find it odd that, since they are shipping a refurbished device, they are using the full "new" sale price of $999 for the credit hold on my account until my current phone is returned.

    Kinda ballsy, I think...

    (can I say that? )
    J Dubbs likes this.
    07-22-2019 12:09 PM
  23. foxbat121's Avatar
    If you have a local repair shop Google contracts with, you can do local repair without this cross shipping. Google contracts with uBreakIfix stores.
    07-22-2019 12:32 PM
  24. N4Newbie's Avatar
    If you have a local repair shop Google contracts with, you can do local repair without this cross shipping. Google contracts with uBreakIfix stores.
    I'm going to assume support would have offered that option if there was anyone near me. I don't particularly care about the credit card hold; it's not an imposition on me and I've done it more than a few times over the years with no problem. I'm just curious to know why they want to hold full retail price ($999 plus tax) for a refurbished phone.
    J Dubbs likes this.
    07-22-2019 12:57 PM
  25. N4Newbie's Avatar
    Actually, the 3XL in my configuration (Just Black, 128 GB), is selling new at the Play Store for just $799. So why hold $999 for a refurbished device?
    J Dubbs likes this.
    07-22-2019 01:27 PM
35 12

Similar Threads

  1. Why can my device not connect to 5Ghz networks?
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 07-15-2019, 09:58 PM
  2. SQLDB file does not appear on the external drive of the phone while connected
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 07-15-2019, 01:07 PM
  3. why is my hdmi to usb-c works on my laptop but not on my galaxy a50
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 07-14-2019, 01:18 PM
  4. How do I get photo I loaded onto my android box onto a USB
    By Android Central Question in forum Android TV
    Replies: 3
    Last Post: 07-14-2019, 02:09 AM
  5. How do I get photo I loaded onto my android box onto a USB
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 07-13-2019, 07:27 PM
LINK TO POST COPIED TO CLIPBOARD