1. ImNotLifting's Avatar
    When the screen turns off I can't wake it back up. Pressing the power button does nothing. Using the fingerprint scan does nothing. Eventually after several attempt using the power button the phone wake up and operates normally until I stop using it and the screen turns off again. And the cycle repeats. I have powered off to reset but that does nothing. Even the reboot process take longer as it sits on the google screen for a long period of time. I have not done a hard factory reset yet.
    08-20-2019 08:22 PM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you

    https://forums.androidcentral.com/sh...d.php?t=409154
    08-20-2019 08:33 PM
  3. mustang7757's Avatar
    Have you tried safe mode?
    08-20-2019 08:34 PM
  4. ImNotLifting's Avatar
    even in safe mode i still get the same unresponse to wake up
    08-20-2019 08:51 PM
  5. mustang7757's Avatar
    even in safe mode i still get the same unresponse to wake up
    Ok so I suggest you do a factory reset
    08-20-2019 08:52 PM
  6. B. Diddy's Avatar
    Duplicate threads merged, and tidied up.

    If it still happens after a factory reset, then contact Google for warranty replacement.
    08-20-2019 11:20 PM
  7. IMANUT46's Avatar
    Duplicate threads merged, and tidied up.

    If it still happens after a factory reset, then contact Google for warranty replacement.
    My Pixel 3 is experiencing the same problem. However, after a few days go by, the problem disappeared. It seems to do this off and on. Pressing the power button briefly solved the problem. A factory reset is too drastic for me as I have no other problems. Perhaps when the final version of Q is released, the problem will go away permanently. Good luck.
    08-21-2019 06:47 AM
  8. Rukbat's Avatar
    Perhaps when the final version of Q is released, the problem will go away permanently.
    Are you running Q? If so, have you reported the problem at Issue Tracker? (If not, expect to see the issue in the final version. The only way things get fixed in Betas is if someone reports them.)
    08-21-2019 12:21 PM
  9. IMANUT46's Avatar
    Are you running Q? If so, have you reported the problem at Issue Tracker? (If not, expect to see the issue in the final version. The only way things get fixed in Betas is if someone reports them.)
    No. I have not gotten involved with the Beta of android Q.
    08-21-2019 01:27 PM
  10. Rukbat's Avatar
    No. I have not gotten involved with the Beta of android Q.
    Then you don't know if it's already "gone away" or not.
    mustang7757 likes this.
    08-21-2019 02:09 PM
  11. IMANUT46's Avatar
    Then you don't know if it's already "gone away" or not.
    As I have previously said. The problem comes and goes. If it happens again, I'll just quickly press the power button to get the main screen.
    08-21-2019 02:59 PM

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