1. Myra Barnes's Avatar
    My phone does this occasionally while on this particular wifi, but after I updated it yesterday, it will NOT work on wifi without restarting itself. Furthermore, when it restarts, it also resets some of the new theme aspects, such as my accent color. Please help. Does not do this on my home wifi. I've talked to my work tech guy, but he is IOS familiar and not as Android familiar. Do I need to downgrade??
    09-20-2019 09:45 AM
  2. Rukbat's Avatar
    Try calling Google Customer Support first. (Their CS is one of the reasons I'm sticking with Google - I've run CS departments, and I'm jealous of theirs, they do a fantastic job of helping the customer.)
    09-20-2019 04:56 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! Does this happen in Safe Mode as well? https://support.google.com/pixelphon.../2852139?hl=en. If not, then some app you installed might be causing instability, caused by incompatibility with Android 10. If it still happens in Safe Mode, then you may have to consider a factory reset (after backing up all of your important data).
    J Dubbs likes this.
    09-21-2019 01:28 AM
  4. swampbaby's Avatar
    Do you happen to have AdGuard installed by any chance?
    09-22-2019 10:21 AM
  5. Myra Barnes's Avatar
    Try calling Google Customer Support first. (Their CS is one of the reasons I'm sticking with Google - I've run CS departments, and I'm jealous of theirs, they do a fantastic job of helping the customer.)
    I will try that! Thank you! Good to know!
    09-22-2019 10:24 PM
  6. Myra Barnes's Avatar
    Welcome to Android Central! Does this happen in Safe Mode as well? https://support.google.com/pixelphon.../2852139?hl=en. If not, then some app you installed might be causing instability, caused by incompatibility with Android 10. If it still happens in Safe Mode, then you may have to consider a factory reset (after backing up all of your important data).
    I had tried that in the past when it did it several times before. But this time, no new apps...I just installed Android 10 and it won't stop restarting ugh. Never does it at home on that wifi.
    09-22-2019 10:25 PM
  7. Myra Barnes's Avatar
    Do you happen to have AdGuard installed by any chance?
    I don't. Is that something I need?
    09-22-2019 10:25 PM
  8. B. Diddy's Avatar
    No, it's just an app that has been identified as a possible culprit with random reboots on Android 10 -- the developer probably needs to figure out why and patch the app.
    09-22-2019 10:44 PM
  9. mustang7757's Avatar
    I don't. Is that something I need?
    On data no issues ? But on WiFi it will restart your device ?

    Have you tried in safe mode with WiFi?
    09-22-2019 11:45 PM
  10. Myra Barnes's Avatar
    Yes. Still restarts itself on this particular wifi. Ugh, I cannot function at work without wifi. I don't have good enough service even for a text, without it!
    09-24-2019 04:35 PM
  11. mustang7757's Avatar
    Yes. Still restarts itself on this particular wifi. Ugh, I cannot function at work without wifi. I don't have good enough service even for a text, without it!
    There was a another update last night , have you updated it?
    09-24-2019 04:37 PM
  12. Myra Barnes's Avatar
    Didn't see that. I will check and see. Thank you for trying to help!
    09-25-2019 09:03 AM
  13. Myra Barnes's Avatar
    That still didn't work. I guess I will have to downgrade, but I'm clueless as to how to do that.
    09-25-2019 09:58 AM
  14. mustang7757's Avatar
    Your welcome!

    Maybe go in settings and reset network?
    09-25-2019 09:59 AM

Similar Threads

  1. Google screen call on Z series
    By dashauns in forum Moto Z3 Play
    Replies: 1
    Last Post: 09-25-2019, 06:55 AM
  2. Android 10 - Want to delete Google Search Bar & Favorites Tray
    By Patthechat in forum Google Pixel 2 & Pixel 2 XL
    Replies: 6
    Last Post: 09-21-2019, 02:07 AM
  3. my phone keeps restarting, how do i fix it?
    By Android Central Question in forum Ask a Question
    Replies: 3
    Last Post: 09-21-2019, 02:01 AM
  4. Can't sign in to any account in 5.1 android (I think ROM problem)
    By Android Central Question in forum Ask a Question
    Replies: 3
    Last Post: 09-20-2019, 02:30 PM
  5. How do i get rid of this black line on my tab
    By Android Central Question in forum Ask a Question
    Replies: 3
    Last Post: 09-20-2019, 09:15 AM
LINK TO POST COPIED TO CLIPBOARD