1. Rick Jacobs's Avatar
    I did a Factory reset yesterday hoping to fix the issues I'm having with my phone since the upgrade from Android 9 to 10. I used the Factory reset from backup option but now I'm thinking all that did was reintroduce what ever phone system problems I had onto a clean install.

    If I select Factory reset without backup I'm guessing this will take a lot more work to download and setup but I would not be bringing in any previous phone settings that might be causing my phone problems.

    Does this sound right? Has anyone done a Factory Reset without backup, what should I expect?
    10-16-2019 11:23 AM
  2. Rukbat's Avatar
    The phone the way it was when you got it, excecpt on 10 instead of on 9.

    In the future, unlock the bootloader, install TWRP and do your backups that way. (If you want the emulated SD card backed up too, run Tipatch patch after you install TWRP. Or you could follow Backing up an Android Device, so you could restore just what you want to install.

    (The original "fix" should have been to just wipe the system cache from recovery.)
    Apple2Droid likes this.
    10-16-2019 01:52 PM
  3. dtones39's Avatar
    I always setup new when I get a new device or wipe it to factory settings. The majority of my apps and data are tied to an account and I really don't need my messages or phone call history. You could also setup as new, check if the problem is still there and if not, then setup your phone again. If it is still there, then just restore again using the backup.
    I did a Factory reset yesterday hoping to fix the issues I'm having with my phone since the upgrade from Android 9 to 10. I used the Factory reset from backup option but now I'm thinking all that did was reintroduce what ever phone system problems I had onto a clean install.

    If I select Factory reset without backup I'm guessing this will take a lot more work to download and setup but I would not be bringing in any previous phone settings that might be causing my phone problems.

    Does this sound right? Has anyone done a Factory Reset without backup, what should I expect?
    Apple2Droid likes this.
    10-17-2019 06:32 PM
  4. Rick Jacobs's Avatar
    I always setup new when I get a new device or wipe it to factory settings. The majority of my apps and data are tied to an account and I really don't need my messages or phone call history. You could also setup as new, check if the problem is still there and if not, then setup your phone again. If it is still there, then just restore again using the backup.
    I'm going to do a Factory reset and not use a phone backup over the weekend.
    10-18-2019 07:42 AM
  5. dtones39's Avatar
    If the problem isn't there after the reset, pay attention as you set the phone up again. If the issue comes back, you may be able to isolate if it's an app that is causing the issues.
    Apple2Droid likes this.
    10-19-2019 10:32 AM
  6. Rick Jacobs's Avatar
    If the problem isn't there after the reset, pay attention as you set the phone up again. If the issue comes back, you may be able to isolate if it's an app that is causing the issues.
    After a Factory reset this morning NOT using backup to restore there were 10 Google apps on my phone. I did a reboot and the phone booted into a black screen. I've done 2 factory resets in 3 days and neither has fixed any phone problems. I called Google Fi and they did some trouble shooting and now are going to replace the phone.
    10-19-2019 01:43 PM
  7. J Dubbs's Avatar
    I never factory reset from a backup, I only factory reset because I want a fresh start, and a device that's going to last a long time reliably. Resetting from backups can quite often bring the problems you were trying to get rid of right back like previously mentioned.
    Tritonemusic likes this.
    10-20-2019 03:38 AM
  8. Rick Jacobs's Avatar
    After time spent with some very friendly people at Google Fi support and Factory resets with and without backups Google is going to replace the phone under warranty. I had been documenting every problem I had since the Android 10 upgrade and sent then into Google via Settings/Tips & Support/Send feedback.
    J Dubbs likes this.
    10-21-2019 10:50 AM
  9. Theot's Avatar
    Well that's good they are replacing it.

    I have never used the backup system. I always do a clean reset when I do it for the reason of I don't want the bad issues coming back. Most of the time this solves any issues I've got.
    10-28-2019 10:01 PM

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