1. IMANUT46's Avatar
    When I'm using the smartphone in another app, incoming calls are sent directly to voice mail without ringing or notifying me . The only way I know that the call occurred is to pull down the notifications screen. Did I miss a setting or is that normal behavior?
    12-11-2019 12:28 PM
  2. Rukbat's Avatar
    It's not normal on my Pixel 2, and I doubt it's normal on your 3. Maybe a Do Not Disturb setting? (Which I don't use, so I'm not that familiar wih it.)
    12-11-2019 02:55 PM
  3. IMANUT46's Avatar
    It's not normal on my Pixel 2, and I doubt it's normal on your 3. Maybe a Do Not Disturb setting? (Which I don't use, so I'm not that familiar wih it.)
    Thanks for responding. My pixel 3 was not on DND at the TIME. I hope that there is another user out there that has experienced the problem.
    12-11-2019 04:12 PM
  4. Trees's Avatar
    There's a "Filter spam calls" option in the Phone app "Settings\Caller ID & spam" section. The description for "Filter spam calls" states "Prevent suspected spam calls from disturbing you".

    So maybe the above is a factor?
    12-14-2019 09:23 AM
  5. methodman89's Avatar
    Check your additional settings in the phone dialer., as shown.
    Good luck
    12-14-2019 12:23 PM
  6. IMANUT46's Avatar
    Check your additional settings in the phone dialer., as shown.
    Good luck [IMG=514x628]https://uploads.tapatalk-cdn.com/20191214/ece73e45b590834ab4c4639c2b8b18f9.jpg[/url]
    I must be dense but I don't see the settings you describe. Please walk me thru the steps to get to those settings. I don't see those settings in my phone dialer. Thanks.
    12-14-2019 07:08 PM
  7. IMANUT46's Avatar
    There's a "Filter spam calls" option in the Phone app "Settings\Caller ID & spam" section. The description for "Filter spam calls" states "Prevent suspected spam calls from disturbing you".

    So maybe the above is a factor?
    Thanks. That is 1/2 of the problem. The call then goes to Voice Mail witch I'd like to avoid.
    Trees likes this.
    12-14-2019 07:11 PM
  8. B. Diddy's Avatar
    I must be dense but I don't see the settings you describe. Please walk me thru the steps to get to those settings. I don't see those settings in my phone dialer. Thanks.
    Open the Phone app, tap Menu>Settings>Calls>Call Forwarding.
    methodman89 likes this.
    12-14-2019 07:30 PM
  9. IMANUT46's Avatar
    Open the Phone app, tap Menu>Settings>Calls>Call Forwarding.
    Here's my menu. Where do I find CALL FORWARDING? Thanks
    Attached Thumbnails Phone problem-19580.jpg  
    12-15-2019 08:03 AM
  10. Javier P's Avatar
    Here's my menu. Where do I find CALL FORWARDING? Thanks
    Select 'Calling accounts' and check in there.
    12-15-2019 08:16 AM
  11. IMANUT46's Avatar
    Select 'Calling accounts' and check in there.
    Here's a screenshot of that menu.
    Sorry but I might not have been too clear on what I was looking for.
    I wanted blocked calls ignored but I didn't want them going directly to voice mail. Is that possible?
    12-15-2019 11:35 AM
  12. B. Diddy's Avatar
    Here's my menu. Where do I find CALL FORWARDING? Thanks
    Hmm, that's not what my Phone app looks like. It might be related to the carrier that the phone is on -- which carrier are you on? You may need to contact their support.
    12-15-2019 01:58 PM
  13. IMANUT46's Avatar
    Hmm, that's not what my Phone app looks like. It might be related to the carrier that the phone is on -- which carrier are you on? You may need to contact their support.
    My carrier is Verizon. They have no idea what I'm talking about. They say that it's a Google problem. What should I do next or just live with it. Thanks for all your help.
    12-15-2019 02:16 PM
  14. B. Diddy's Avatar
    Does your phone have a separate Visual Voicemail app? Or any other 3rd party call blocking app/service?

    Also, what version of the Phone app do you have? (Find it by going to Settings>Apps, selecting the Phone app, and looking at the Advanced properties.) I'm on 42.0.285321512.
    12-15-2019 02:21 PM
  15. IMANUT46's Avatar
    Does your phone have a separate Visual Voicemail app? Or any other 3rd party call blocking app/service?

    Also, what version of the Phone app do you have? (Find it by going to Settings>Apps, selecting the Phone app, and looking at the Advanced properties.) I'm on 42.0.285321512.
    We are on the same version. I have no other call blocking app other than the Reverse Lookup. I'll uninstall it just to see if makes a difference. I'll let you know if it works.
    12-15-2019 03:06 PM
  16. IMANUT46's Avatar
    As anticipated, it didn't work. I think I'll have to live with it. Thanks for all your suggestions
    12-15-2019 03:14 PM
  17. Morty2264's Avatar
    As anticipated, it didn't work. I think I'll have to live with it. Thanks for all your suggestions
    How long have you had the phone, and do you have any insurance on it? It should not act in this way. Perhaps return and exchange it?
    12-15-2019 03:16 PM
  18. B. Diddy's Avatar
    Although they may not know much to help, it's still worth contacting Verizon support about it.
    12-15-2019 03:25 PM
  19. IMANUT46's Avatar
    I've had the Pixel 3 for over a year. As far as Verizon is concerned, it's a Google problem.
    As far as getting a replacement, after 1 year, I'll live with it.
    Morty2264 likes this.
    12-15-2019 03:36 PM
  20. Morty2264's Avatar
    I've had the Pixel 3 for over a year. As far as Verizon is concerned, it's a Google problem.
    As far as getting a replacement, after 1 year, I'll live with it.
    Gotcha, I see what you are saying.
    12-15-2019 03:45 PM
  21. osubeavs728's Avatar
    I don't think what you're asking for is doable at this point (blocked calls not being sent to voicemail). Majority of phones now days are to built function where if you don't answer, the caller is sent to voicemail. So it's not really an "issue" and I'm betting Google or Verizon support will be able to do next to nothing since it's acting as it is supposed to.

    Maybe in the future when Google gets more data from call screen they can implement voicemail screening as well.
    12-15-2019 07:06 PM
  22. methodman89's Avatar
    Here's a screenshot of that menu.
    Sorry but I might not have been too clear on what I was looking for.
    I wanted blocked calls ignored but I didn't want them going directly to voice mail. Is that possible?
    If you know the number of the caller you want to block, most providers have a 'family mgt' page for the account owner. From this, you can prevent calls, vm, and texts from specific numbers that you enter.
    T-mobile calls it 'Family Allowances'.
    Good luck
    12-16-2019 04:07 AM
  23. foxbat121's Avatar
    Don't forget the CDMA problem if you are on Verizon but for some reason you are not on LTE. In this case, you can't have data and voice at the same time.
    12-16-2019 11:44 AM

Similar Threads

  1. Is it even possible to have complete manual control over a phone's camera?
    By Android Central Question in forum Ask a Question
    Replies: 9
    Last Post: 12-12-2019, 01:50 PM
  2. I forgot my password the one when turn the phone on
    By Android Central Question in forum Ask a Question
    Replies: 8
    Last Post: 12-11-2019, 08:07 PM
  3. Phone number pad will not display during calls
    By anoldbaldguy in forum Android 8.0 Oreo
    Replies: 2
    Last Post: 12-11-2019, 06:57 PM
  4. Add existing WhatsApp account to new phone
    By Android Central Question in forum WhatsApp for Android
    Replies: 3
    Last Post: 12-11-2019, 05:17 PM
  5. Spam or is this a Android setting problem?
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 12-11-2019, 12:24 PM
LINK TO POST COPIED TO CLIPBOARD