1. LaxRef93's Avatar
    Hi.. I have the Pixel 3xl. The other day, I plugged it in as usual and rapid charging worked fine like it always has. When the battery got to about 30%, I unplugged it because I needed to use the flashlight for a minute. When I went to plug it back in, it all of a sudden wouldn't recognize my charger at all (it was the one supplied by Google). My wife has a 2xl, and her charger was the same thing. I had another USB c cord in another room (non rapid) and it was able to charge. How do I get it to recognize my rapid charger again? Anyone experience anything similar?
    02-14-2020 08:08 PM
  2. B. Diddy's Avatar
    Did you try testing your charger on your wife's phone? Maybe your charger and/or cable failed.
    02-14-2020 10:36 PM
  3. mustang7757's Avatar
    Check in safe mode also check your port where the charging cable goes
    02-15-2020 01:46 AM
  4. LaxRef93's Avatar
    Did you try testing your charger on your wife's phone? Maybe your charger and/or cable failed.
    Both chargers work on her phone. Neither charger works on my phone. Also, I tried the charger in the car and that doesn't work either. Is there anything software-wise that will correct the issue or does it sound more like hardware?
    02-15-2020 07:06 AM
  5. B. Diddy's Avatar
    Try blowing the phone's USB port out with a can of compressed air, and clean the contacts with a Q-tip dipped in rubbing alcohol.
    02-15-2020 12:57 PM
  6. LaxRef93's Avatar
    Try blowing the phone's USB port out with a can of compressed air, and clean the contacts with a Q-tip dipped in rubbing alcohol.
    No luck. Still not working, except for one random cable I have in the house. Ugh and this phone is just a year old.
    02-17-2020 07:00 PM
  7. B. Diddy's Avatar
    In that case, contact Google for a replacement. That should easily be covered by warranty.
    02-17-2020 07:09 PM

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