1. livetovacation60's Avatar
    As mentioned in the title I have a very weird thing happening while I'm on the phone. When I need to hit the phone icon as soon as I get close to the screen it goes black.......yes it goes black by getting close to the screen without touching it. So I just use my fingerprint scanner to light up the screen and the same thing happens over and over again. This has been going on for quite sometime.........any advice?
    05-28-2020 02:01 PM
  2. livetovacation60's Avatar
    It's a 3a xl
    05-28-2020 02:02 PM
  3. B. Diddy's Avatar
    If you mean that this happens when you're on a phone call (and not using speakerphone or a headset), then it's the proximity sensor sensing your hand getting close, thinking it's your ear. Make sure you're not putting anything near the proximity sensor, which is right near the front-facing camera.
    Scott337 likes this.
    05-28-2020 02:16 PM
  4. livetovacation60's Avatar
    OK.......never too old to learn something new! Funny, but I've had a ton of phones over the years and this is the first one that I ever had this issue with. So I swiped down a little farther to the right and it seems to be OK.........thanks B. Diddy
    B. Diddy likes this.
    05-28-2020 02:30 PM

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