1. PhobicCarrot's Avatar
    I was using my 3XL while it was charging.
    I took it off the charger at about 50% and the screen went black. The device is completely unresponsive. I have tried holding down power, power and vol+, power and vol-, and power and both vol+ and -. I have tried charging for a while with the OEM charger.
    Nothing seems to help.
    Suggestions?
    06-28-2020 01:30 AM
  2. B. Diddy's Avatar
    Uh-oh, that's a little worrisome. Keep it plugged into a wall outlet for at least 6 hours undisturbed. Then press and hold Power for at least 20 seconds (time it, since 20 seconds is probably a lot longer than you think). If nothing happens, wait a few seconds, then press and hold Power again for another 20 seconds. If nothing happens, then the battery might have failed. Is your phone still under warranty?
    06-28-2020 01:51 AM
  3. PhobicCarrot's Avatar
    Warranty expired in Oct of 19. So I might be SOL. I will try leaving it plugged into the OEM charger for a few hours and try again.

    Wish me luck,
    06-28-2020 02:17 AM

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