1. RHS's Avatar
    I have screen attention enabled, but my display still times out while I'm looking at the screen. Anyone having a similar experience? Isn't it supposed to work regardless of what the screen is displaying?
    06-05-2020 07:38 PM
  2. mustang7757's Avatar
    Hi, maybe reboot the device see if it fixes?
    06-05-2020 08:04 PM
  3. Scott337's Avatar
    I haven't noticed mine going to sleep while looking at it. Do you have Face Unlock enabled?
    mustang7757 likes this.
    06-05-2020 08:24 PM
  4. Lepa79's Avatar
    Yes should work regardless what is on the screen. Mine is working flawlessly.
    06-05-2020 09:45 PM
  5. RHS's Avatar
    Hi, maybe reboot the device see if it fixes?
    It worked after rebooting, but only briefly. I noticed later that the screen was timing out again.

    I have face unlock enabled too.
    06-06-2020 10:23 PM
  6. mustang7757's Avatar
    It worked after rebooting, but only briefly. I noticed later that the screen was timing out again.

    I have face unlock enabled too.
    Hmm how about safe mode ?
    Scott337 likes this.
    06-07-2020 06:25 PM
  7. RHS's Avatar
    After checking the Google Pixel forum, the problem seems to be prevalent with several users. Some think that it may be related to the last update. For myself, I know it worked at one time after I got the phone (~1 month ago), but now it doesn't. It's been annoying to say the least.
    06-07-2020 06:50 PM
  8. RHS's Avatar
    ......and after starting in safe mode, the problem still exists.
    06-07-2020 06:51 PM
  9. mustang7757's Avatar
    After checking the Google Pixel forum, the problem seems to be prevalent with several users. Some think that it may be related to the last update. For myself, I know it worked at one time after I got the phone (~1 month ago), but now it doesn't. It's been annoying to say the least.
    Anyone in that Forum had luck with factory reset?
    Or try resetting facial recognition and see if it's better?
    06-07-2020 06:56 PM
  10. Theot's Avatar
    I've had my 4xl for a few weeks now and I don't think this ever worked consistently. There are times I'm reading something and it shuts right off. Other times I'm looking away or even have fallen asleep in bed and wake up to the screen still being on a couple minutes later.
    06-07-2020 09:12 PM
  11. Lepa79's Avatar
    Hmm, interesting to see folks having issues with this. Must be hit and miss. Mine works perfectly. Sorry guys.
    06-07-2020 10:15 PM
  12. almath's Avatar
    I notice it times out faster then it used to, meaning when I look away the screen would stay on now it goes off almost instantly.
    06-08-2020 06:22 PM
  13. metropolitim's Avatar
    @mustang7757, resetting facial recognition made this work for me again, too. Specifically, I had to also reboot after resetting facial recognition, but now it works a charm again.
    mustang7757 and Super Spartan like this.
    06-13-2020 05:19 PM
  14. mustang7757's Avatar
    @mustang7757, resetting facial recognition made this work for me again, too. Specifically, I had to also reboot after resetting facial recognition, but now it works a charm again.
    That's great, glad to hear that !
    06-13-2020 06:26 PM
  15. RHS's Avatar
    This seems to be working now. I wonder if the July update fixed it.
    07-10-2020 07:24 PM
  16. mustang7757's Avatar
    This seems to be working now. I wonder if the July update fixed it.
    Glad to hear that
    07-10-2020 07:55 PM

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