Last month, my husband "upgraded" from the iPhone XR to the iPhone 11. He bought it from Apple. He did the SIM swap at home with Apple's little guided process. Our AT&T bill was then hit with a $35 "upgrade fee." I was pissed. I contacted them and it took a ridiculous amount of time for the agent to come back on the line to tell me it's only charged once - I asked WHY.... got nowhere. So I took to Twitter, and engaged in this back and forth asking them over and over, "what did I just pay you $35 for?" It was so pointless that I just gave up.
I seem to recall this happened during the last iPhone upgrade too.
I have not been charged a fee moving to my S8, Note, Pixel 2, 3 ... In a couple days, I am going to open the SIM tray on my P3 and move the SIM to my P4. I don't know what will happen. It will be telling either way.
Do you guys routinely get charged an upgrade/activation fee when switching phones on the big carriers?
I seem to recall this happened during the last iPhone upgrade too.
I have not been charged a fee moving to my S8, Note, Pixel 2, 3 ... In a couple days, I am going to open the SIM tray on my P3 and move the SIM to my P4. I don't know what will happen. It will be telling either way.
Do you guys routinely get charged an upgrade/activation fee when switching phones on the big carriers?