01-03-2020 05:22 PM
52 123
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  1. LeoRex's Avatar
    From what I've learned about the new API, not updating ones app to support it seems almost lazy.

    The Xposed people managed to relaease a module that makes any app that does FPS unlock work with the new API within days off the 4 launch.
    11-06-2019 02:22 PM
  2. ricflairwoo2's Avatar
    Not true. My Evernote app was updated Nov. 5th, and no face unlock.
    Nobody cares about Evernote. This is probably applicable to apps that matter like credit cards and bank apps.
    11-06-2019 09:53 PM
  3. dmgerbino's Avatar
    I use the Chase Mobile app for my banking. I sent them a secure email. Not from mobile since your can't start an email there but from my laptop. They responded generically and I was able to follow-up visit the mobile app. Customer support says they would forward my request on. I mentioned the Google Android API policy.

    Also, when you search reviews on the Chase app for your device, mine is the 4XL. There were no reviews... maybe one.

    I decided to check the Bank if America mobile app reviews. Damn! Those Pixel 4 XL users are very vocal. The same customer support response was added to most of the requests from face unlock. The response was they are working on it.

    While I wait I'm using LastPass to handle my logins, at least they support face unlock.
    11-06-2019 10:46 PM
  4. rickkel's Avatar
    My main bank is Wells Fargo so I sent them an email asking when they plan to implement Face Unlock. This is their reply:

    Hello,

    We are glad you reached out to us. We have plans to support features for the Pixel 4 sometime in 2020. We appreciate your patience as we work on making these options available. I will pass along your feedback to the Mobile team for review.

    Sincerely,

    Alex
    Wells Fargo Social Care Team


    Here's my reply back (I used to work at Wells Fargo):

    Really, not until next year? I just got notified and installed an update to my Barclay's Bank app. They just added this feature and it works perfectly.

    When I was a team member at Wells Fargo, we took pride in being first in technology. I guess that has gone by the wayside. Do Apple iPhone users have to punch in passwords on their Wells Fargo app? I bet not.


    No response back yet. And yes, the Barclay's Bank app just implemented Face Unlock, but I only have a credit card with them.
    11-06-2019 11:05 PM
  5. PaulQ's Avatar
    I use the Chase Mobile app for my banking. I sent them a secure email. Not from mobile since your can't start an email there but from my laptop. They responded generically and I was able to follow-up visit the mobile app. Customer support says they would forward my request on. I mentioned the Google Android API policy.

    Also, when you search reviews on the Chase app for your device, mine is the 4XL. There were no reviews... maybe one.

    I decided to check the Bank if America mobile app reviews. Damn! Those Pixel 4 XL users are very vocal. The same customer support response was added to most of the requests from face unlock. The response was they are working on it.

    While I wait I'm using LastPass to handle my logins, at least they support face unlock.
    I got the same canned response from Chase but I didn't think about the app review! I just knocked a star off of mine and replaced the review with comments about it not being updated for face unlock. I did compliment them on the app though. Funny story .... The review I had in there said from the past said, "Great banking app that supports the Nexus 6P fingerprint sensor!"

    Ironic.
    11-06-2019 11:31 PM
  6. PaulQ's Avatar
    JUST TO CLARIFY -----

    Is it true that all a developer needs to do is update the biometric API and it will automatically support face unlock (and continue to support fingerprint)?

    Is doing that a big deal? Do you have to recode chunks of the app?
    11-06-2019 11:32 PM
  7. kjharrison's Avatar
    The issue is it is not really a "requirement". Developers are just warned that the app should meet the requirements, and get a warning if it doesn't, but they can just click that away and still submit the app for updates without updating the Biometrics. So this date will help, but it is really still up to the developer to update when they want to.
    We have to give it time. I only have one bank app (1 of 2 mind you) that doesn't use face unlock, so I'll just wait until they add it.

    How many iOS apps use this feature? I would guess that if the iOS app uses face unlock, it should be a short wait for them to port (don't think this is the correct word) it to Android.).
    11-07-2019 04:44 AM
  8. N4Newbie's Avatar
    Paypal app - No face unlock.
    WebsterBank app (major regional bank) - No face unlock
    Discover Card app - No face unlock
    Bank of America app - No face unlock
    T. Rowe Price app (brokerage) - No face unlock
    Voya Financial app (retirement fund brokerage) - No face unlock
    eWallet app - No face unlock

    All of these supported fingerprint on my 3XL.
    11-07-2019 07:15 AM
  9. hpilot's Avatar
    Nobody cares about Evernote. This is probably applicable to apps that matter like credit cards and bank apps.
    225 million people use Evernote. So ya, nobody cares...
    N4Newbie, nelamvr6 and VidJunky like this.
    11-07-2019 09:05 AM
  10. Lobwedgephil's Avatar
    JUST TO CLARIFY -----

    Is it true that all a developer needs to do is update the biometric API and it will automatically support face unlock (and continue to support fingerprint)?

    Is doing that a big deal? Do you have to recode chunks of the app?
    It is pretty simple for them to do, but it just probably isn't much of a priority as the Pixel isn't exactly a massive seller.
    Golurk likes this.
    11-07-2019 09:53 AM
  11. strikeIII's Avatar
    Chase Bank app released an update on the 8th but still no face unlock support.
    11-11-2019 08:36 AM
  12. SupraLB's Avatar
    I've worked for two different banks. One thing I know, is that anything that is IT/systems/network related takes FOREVER to change. They have so many layers of people, auditors, committees, boards, etc that have to all approve anything like this. Probably have to re-write some parts of the bank IT policy someplace as well.

    I think the app guy could make this change in a few hours, but banks are just so highly regulated and monitored on the IT side, they can't just push out an update before it goes through all those layers of checkpoints.
    11-11-2019 06:05 PM
  13. PaulQ's Avatar
    I've worked for two different banks. One thing I know, is that anything that is IT/systems/network related takes FOREVER to change. They have so many layers of people, auditors, committees, boards, etc that have to all approve anything like this. Probably have to re-write some parts of the bank IT policy someplace as well.
    That makes a lot of sense (unfortunately).

    I was going to post that the fact Citi has it gives me a little hope but now I think it was just an accident, like they had the biometric API updated for some other reason. It still prompts you to use your fingerprint but your face works.
    11-11-2019 11:36 PM
  14. Kizzy Catwoman's Avatar
    My main bank is Wells Fargo so I sent them an email asking when they plan to implement Face Unlock. This is their reply:

    Hello,

    We are glad you reached out to us. We have plans to support features for the Pixel 4 sometime in 2020. We appreciate your patience as we work on making these options available. I will pass along your feedback to the Mobile team for review.

    Sincerely,

    Alex
    Wells Fargo Social Care Team


    Here's my reply back (I used to work at Wells Fargo):

    Really, not until next year? I just got notified and installed an update to my Barclay's Bank app. They just added this feature and it works perfectly.

    When I was a team member at Wells Fargo, we took pride in being first in technology. I guess that has gone by the wayside. Do Apple iPhone users have to punch in passwords on their Wells Fargo app? I bet not.


    No response back yet. And yes, the Barclay's Bank app just implemented Face Unlock, but I only have a credit card with them.
    I have the UK Barclays Bank app. (Funnily enough I used to work for Barclays myself). No face unlock over here yet.
    11-12-2019 02:07 AM
  15. Jeremy8000's Avatar
    My main bank is Wells Fargo so I sent them an email asking when they plan to implement Face Unlock. This is their reply:

    Hello,

    We are glad you reached out to us. We have plans to support features for the Pixel 4 sometime in 2020. We appreciate your patience as we work on making these options available. I will pass along your feedback to the Mobile team for review.

    Sincerely,

    Alex
    Wells Fargo Social Care Team
    It's likely they're thinking in terms of it being a feature that would need to be implemented to support only two phone models which are expected to only garner a grain of market share in a beach of phones, with the convenience of the few customers who would benefit not being sufficient to warrant expediting development. If Samsung introduces a sufficiently secure facial ID system with their 11-series, we'll probably see an avalanche of banks, etc, suddenly updating their apps just before or at the launch of those devices.
    VidJunky likes this.
    11-12-2019 08:26 AM
  16. thunderup's Avatar
    Nine Email just updated with face unlock support. Works great.
    11-12-2019 06:29 PM
  17. PaulQ's Avatar
    Nine Email just updated with face unlock support. Works great.
    Is it the security you can manually apply on your own to protect your account? Or the kind an exchange server can require you to have?

    My employer requires either app or device-level security for me to access the exchange server. I did app-level for a little while then entering my PIN every time I opened my email became annoying. I switched to device-level, but that gives my employer device manager level access to my phone (to erase it).

    I'd like to go back to app-level if it works with face unlock. In order to switch, I have to wipe my account from my phone and set it all up again - that's why I ask. Hoping this replaces a PIN.

    Any of that sound familiar?
    11-12-2019 06:41 PM
  18. thunderup's Avatar
    Is it the security you can manually apply on your own to protect your account? Or the kind an exchange server can require you to have?

    My employer requires either app or device-level security for me to access the exchange server. I did app-level for a little while then entering my PIN every time I opened my email became annoying. I switched to device-level, but that gives my employer device manager level access to my phone (to erase it).

    I'd like to go back to app-level if it works with face unlock. In order to switch, I have to wipe my account from my phone and set it all up again - that's why I ask. Hoping this replaces a PIN.

    Any of that sound familiar?
    Yes, very familiar. That's exactly what I'm doing. I run my corporate exchange account through Nine so it only applies the security policies to the app, not the whole phone. Face unlock is working great with this setup. And yeah, I agree, having to type my pin these last several weeks to access the app has been annoying.


    Edit to add - I may not have been totally clear. To answer your question, yes, you can safely go back to app-level. Face unlock replaces pin.
    PaulQ likes this.
    11-12-2019 08:58 PM
  19. N4Newbie's Avatar
    Nine Email just updated with face unlock support. Works great.
    That's awesome!

    Now, where are all the other developers?
    11-13-2019 07:28 AM
  20. dmxjago's Avatar
    I think you're mixing up Google's hardware and software decisions. Android IS still about options - and in this case, about adding the option for users for face unlock which provides more options, not less. FPS support isn't in any way being removed from Android, though the specific OEM hardware of the Pixel doesn't include it (much to my and many others' disappointment).

    As to the developers, Google has always had a catalog of evolving rules and mandates concerning apps that developers must meet to allow publication on Play Store, so this is nothing new in that sense.
    Well said!!
    11-15-2019 09:11 PM
  21. VidJunky's Avatar
    As to the developers, Google has always had a catalog of evolving rules and mandates concerning apps that developers must meet to allow publication on Play Store, so this is nothing new in that sense.
    I've seen some of these in action, for example taking away apps ability to access your call log. Reverse Look-up and WhitePages apps were both forced to pull the feature or be pulled from the Play Store. But this, this feels like a far leap and a big push for a small market. Whomever said earlier in the comments that they can't see major institutions killing themselves to get this done is probably right. I totally understand how if one biometric wasn't available to someone they would be excited to see such a change. On the flip side though some devices won't be able to support it, like the S10 series that doesn't have retinal scan and can be fooled by photographs. This addition will give everyone a biometric choice but the way it's being touted feels kind of Apple-ish.

    Oh and 225,000,001. I use EverNote too.
    Jeremy8000 likes this.
    11-17-2019 06:12 AM
  22. Jeremy8000's Avatar
    . On the flip side though some devices won't be able to support it, like the S10 series that doesn't have retinal scan and can be fooled by photographs. This addition will give everyone a biometric choice but the way it's being touted feels kind of Apple-ish.
    I'm not sure how to read that as a bad thing - if a system is easily fooled it shouldn't be certified for establishing that level of authentication. In that sense, Apple got it right, and Google would have been irresponsible in requiring anything less.

    If another Android OEM develops another similarly secure authentication method, I would expect Google to afford it the same access in time.
    11-17-2019 11:34 AM
  23. VidJunky's Avatar
    I'm not sure how to read that as a bad thing...
    Giving everyone something when one thing doesn't work for everyone isn't a bad thing. I don't feel that way at all. I was just commenting on how heavy handed it feels, "You will do this or..." Or what really? I know this may sound like a horrible analogy, and I truly hope not to offend anyone, but it feels like when wheelchair accessible entrances where mandated. It was needed so people wouldn't be excluded and while many made the change, not everyone did. Here we are 27 years later and not everyone has. It'll be interesting to see how many hold out and for how long, or Google might take the Call Log approach and start kicking apps out.
    11-17-2019 07:59 PM
  24. hub1's Avatar
    Bank of America now supports face unlock on the pixel 4 and 4xl as of BofA app version 8.3.11
    11-18-2019 05:07 PM
  25. jweimn's Avatar
    Cox added support in the latest update
    11-18-2019 05:12 PM
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