1. mck2018's Avatar
    I have the 46mm Galaxy Watch, it work great with my S10+ and it works great with my Pixel 4xl......until recently......

    Galaxy Wear app updated and added a bunch of new features, including a lot of the new watch skins on the new Galaxy Watch Active, the problem is that I'm not able to download them.

    I am able to download any skin I want from the store, but for some reason when I choose one of the new pre-installed skins, it briefly says downloading and then nothing happens.

    I have cleared cache, uninstalled the app and factory reset the watch. Anyone else using the Galaxy Watch (not the active) having this issue?
    11-23-2019 08:02 AM
  2. Mathrania's Avatar
    I tried downloading and you are right, nothing happens.
    Lets share the solution here, if one of us finds it.
    12-02-2019 05:54 PM
  3. mck2018's Avatar
    Yes, I try periodically to see if it has been fixed and nothing yet....
    12-03-2019 08:46 AM
  4. Guyinbox's Avatar
    If you open the store and search for the watch active 2 faces you can still download them through there. It doesn't work from the wearables app watch have section though.

    The easiest way to get to them if to select any stock Samsung watch face and go to "more from this developer." All of the Samsung faces will be there.
    12-03-2019 09:51 AM
  5. Mathrania's Avatar
    The encircled watch faces, after clicking on it, says downloading and then nothing happens. How do I get these ones?Galaxy Watch and the Pixel 4-screenshot_20191203-143908.jpeg
    12-03-2019 02:40 PM
  6. Guyinbox's Avatar
    The encircled watch faces, after clicking on it, says downloading and then nothing happens. How do I get these ones?Click image for larger version. 

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    Click the discover tab on the bottom right, then click view more. Once in the Galaxy store, search for the ones you want or follow my instruction above.
    Mathrania likes this.
    12-03-2019 05:34 PM
  7. mck2018's Avatar
    Thanks! I did this and was able to download the new faces but I don't think it's the same. The new faces I downloaded don't give me the option to customize colors, complications, etc like the other pre-installed faces.
    12-03-2019 06:31 PM
  8. Mathrania's Avatar
    Thanks, this worked. I am uncle to customize these though
    Click the discover tab on the bottom right, then click view more. Once in the Galaxy store, search for the ones you want or follow my instruction above.
    12-04-2019 05:55 AM
  9. Guyinbox's Avatar
    As far as i know they can't be customized. I'm not sure if you can on the active 2, but i haven't found a way to do this on the Galaxy watch.
    12-04-2019 02:05 PM

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