1. James Cooper3's Avatar
    I have a pixel 4xl. On my old S8, this wasn't an issue but now happens on this phone. I go into Facebook to post a comment. If I do a gif search it posts a media.tenor link, not the actual gif. On messenger, when someone sends me a pic or video clip, all it shows is downloading photo(or video). Eventually on messenger it will show but like I said, never did this on the S8
    01-21-2020 02:03 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Have you already tried clearing the app cache/data in Settings>Apps?

    Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/as...community.html
    01-21-2020 12:02 PM
  3. James Cooper3's Avatar
    One of the first things I tried. I heard this was an issue with the pixel not getting along with Facebook and the messenger app.
    01-22-2020 09:50 AM
  4. Kirstein Gourlay's Avatar
    I haven't had an issue with either app on my Pixel 4XL. I don't know why you are having this issue.
    01-22-2020 11:12 AM
  5. B. Diddy's Avatar
    You're installing the app from the Play Store, right?
    01-22-2020 12:14 PM
  6. Javier P's Avatar
    One of the first things I tried. I heard this was an issue with the pixel not getting along with Facebook and the messenger app.
    Is this happening both on WiFi and mobile data? I'm not sure about Facebook but in similar apps there are settings to change how and when to auto-download that kind of media files. Maybe you have some restrictions selected in the app settings.
    01-22-2020 12:21 PM
  7. James Cooper3's Avatar
    I haven't tried looking into settings. Yes this was on mobile and wifi. The picture in messenger eventually shows your is weird that when it gets sent all it shows is "person sent a picture"(person being the contact) I click it, it changes to downloading photo but nothing pops up. I go on about my business and come back later, there's the photo or video. I figured a workaround to the gif thing on Facebook. If I Google a specific gif, download it, it will save to my gallery then I can post the actual gif and not the tenor link. Usually one of my kids is sending me something funny in messenger. I will grab a screenshot to post here so you guys can see what it is saying.
    01-22-2020 01:10 PM
  8. James Cooper3's Avatar
    Yes directly from Google play.
    01-22-2020 01:10 PM
  9. B. Diddy's Avatar
    Check the app's permissions in Settings>Apps and make sure it has permission for SMS and Storage, just to be sure.

    Also, make sure Android System Webview is fully up to date in the Play Store.
    01-22-2020 01:21 PM
  10. James Cooper3's Avatar
    Sorry for taking so long. I get the seen message after clicking on it.
    Attached Thumbnails Why am i having issues with Facebook and messenger on my phone?-screenshot_20200125-101429.jpg   Why am i having issues with Facebook and messenger on my phone?-screenshot_20200125-101416.jpg  
    01-25-2020 11:18 AM
  11. James Cooper3's Avatar
    I kept clicking out of messenger and going back in. No change. Restarted phone and pic was there. I know there is something I am missing, I just can't figure it out.
    01-25-2020 11:32 AM
  12. B. Diddy's Avatar
    What about the couple of things I suggested above?
    01-25-2020 04:47 PM
  13. TechCaptain's Avatar
    Glad I'm not the only one with this issue. I've tried uninstalling and reinstalling too, to no prevail. Tell me, do you have multiple users on your phone?
    01-29-2020 01:49 PM

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