08-17-2020 04:26 PM
37 12
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  1. anthony2558's Avatar
    I've only had my pixel 4 for a couple months and its been in a case ever since. The paint on the edge of the frame has been slowly chipping, and peeling away. I've seen on Reddit that other owners are having the same issue, with the paint peeling off around the frame as well as the rear camera frame. I have reached out to Google and they will not warranty this issue. They say that this is considered normal wear and tear, and that they consider this cosmetic damage. Well, this is not normal wear and tear, nor is it cosmetic damage, because damage would insinuate that it was the users fault. Im tired of Google shoving it up its users rearends. I just got my $29.11 on my failed Nexus 6P.

    Is your Pixel 4 or 4 XL Paint peeling, chipping.-paint-peel.jpg
    02-25-2020 06:45 AM
  2. dmxjago's Avatar
    I've only had my pixel 4 for a couple months and its been in a case ever since. The paint on the edge of the frame has been slowly chipping, and peeling away. I've seen on Reddit that other owners are having the same issue, with the paint peeling off around the frame as well as the rear camera frame. I have reached out to Google and they will not warranty this issue. They say that this is considered normal wear and tear, and that they consider this cosmetic damage. Well, this is not normal wear and tear, nor is it cosmetic damage, because damage would insinuate that it was the users fault. Im tired of Google shoving it up its users rearends. I just got my $29.11 on my failed Nexus 6P.

    Click image for larger version. 

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    Interesting because I literally swap cases daily especially when I put my moment case on so I could use the ultra wide angle lens to shoot some fitness footage on a daily basis and I have 0% peal. And this is interesting to me because if anything I'd think it would be someone with my use case from removing the phone in and out of cases in a daily basis that would run into this issue. ..that sucks that your having that issue and sad.
    02-25-2020 06:55 AM
  3. Bkdodger1's Avatar
    Sorry to see your chips ..I was thinking of going with just a skin but got a case for now ...I've not had it long enough to see any marks ...
    02-25-2020 07:26 AM
  4. anthony2558's Avatar
    here are some others photos i got from Reddit.
    Is your Pixel 4 or 4 XL Paint peeling, chipping.-paint-peel-1.jpg
    Is your Pixel 4 or 4 XL Paint peeling, chipping.-paint-peel-2.jpg
    02-25-2020 07:53 AM
  5. anthony2558's Avatar
    not gonna be good for resale.
    02-25-2020 07:54 AM
  6. dmxjago's Avatar
    not gonna be good for resale.
    Crazy j just reinspected mine and 0 paint chips. Really strange and I'm not joking I literally switxh case on a daily basis. You think whatever case you are using is causing the damage? One of the cases I have is super tight even hard to install and remove but I like it so much that I still do but even though it feels like it's going to rip the paint off my phone it hasn't and I've been using it for 3 months.

    Yeah that will affect the resell.

    If I was you I'd open a ticket and say your having some sort of wifi issue etc and have them send you a replacement it will be refurbished most likely but still worth it I think. Maybe do that before the one year is up and warranty rubs out when we get closer to Oct like day Sept. Then you could resell it and get a better deal.
    02-25-2020 08:09 AM
  7. mustang7757's Avatar
    Yeah mines chipping at the bottom a little.Is your Pixel 4 or 4 XL Paint peeling, chipping.-20200225_091332.jpeg
    02-25-2020 08:16 AM
  8. dmxjago's Avatar
    Yeah mines chipping at the bottom a little.Click image for larger version. 

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    Aww man that sucks. Don you keep it in a case too? This is just lame .
    mustang7757 likes this.
    02-25-2020 08:18 AM
  9. mustang7757's Avatar
    Aww man that sucks. Don you keep it in a case too? This is just lame .
    Yeah clear case under the phone
    02-25-2020 08:33 AM
  10. mustang7757's Avatar
    I don't know if Google will warranty it but not something users should expect being in a case and only few months later . It's a known issue though.
    02-25-2020 08:42 AM
  11. dmxjago's Avatar
    I don't know if Google will warranty it but not something users should expect being in a case and only few months later . It's a known issue though.
    I think the user above said he tried to warranty it but Google said no. If just wait a few months and end up creating a case with Google that your phone has some sort of wifi issue of some sort and get a refurbished replacement before your 1 year warranty expires. This way if you want to sell your p4 you'll have a better resell value IMHO.
    mustang7757 and J Dubbs like this.
    02-25-2020 09:08 AM
  12. Mike Dee's Avatar
    I don't know if Google will warranty it but not something users should expect being in a case and only few months later . It's a known issue though.
    Do you mean known issue throughout the internet or know issue documented by Google? If it's documented as a known issue by their QA/QC team, there is more likelyhood that it be addressed in future production and that they may do something for existing owners.
    02-25-2020 09:17 AM
  13. Mike Dee's Avatar
    I think the user above said he tried to warranty it but Google said no. If just wait a few months and end up creating a case with Google that your phone has some sort of wifi issue of some sort and get a refurbished replacement before your 1 year warranty expires. This way if you want to sell your p4 you'll have a better resell value IMHO.
    I think your idea is probably the best way to approach it for an immediate fix.
    02-25-2020 09:18 AM
  14. dmxjago's Avatar
    I think your idea is probably the best way to approach it for an immediate fix.
    Works I've done it before where somehow s little paint chip appeared on my pixel 3 xl on the bottom corner and they replaced it when u told them I was having wifi issues even after factory resetting my phone. Also make sure you me too that you have the same issue on other wifi networks other than just your home so they don't say it's your home network. Good luck.
    02-25-2020 09:24 AM
  15. mustang7757's Avatar
    Do you mean known issue throughout the internet or know issue documented by Google? If it's documented as a known issue by their QA/QC team, there is more likelyhood that it be addressed in future production and that they may do something for existing owners.
    I dont know if its documented by Google,but yes internet and here in the forums
    02-25-2020 09:31 AM
  16. mustang7757's Avatar
    I think the user above said he tried to warranty it but Google said no. If just wait a few months and end up creating a case with Google that your phone has some sort of wifi issue of some sort and get a refurbished replacement before your 1 year warranty expires. This way if you want to sell your p4 you'll have a better resell value IMHO.
    The problem is how we know if next one wont do the same .
    02-25-2020 09:32 AM
  17. Mike Dee's Avatar
    The problem is how we know if next one wont do the same .
    We don't but if you are close to selling it not a bad idea.
    02-25-2020 09:35 AM
  18. mustang7757's Avatar
    We don't but if you are close to selling it not a bad idea.
    Nope not selling
    02-25-2020 09:39 AM
  19. Mike Dee's Avatar
    Nope not selling
    I didn't mean you specifically.....lol
    In general
    02-25-2020 10:05 AM
  20. mustang7757's Avatar
    I didn't mean you specifically.....lol
    In general
    troublemaker
    02-25-2020 10:23 AM
  21. Kizzy Catwoman's Avatar
    Mine still looks perfect. No case just skin.
    02-25-2020 11:32 AM
  22. Lepa79's Avatar
    Sorry to see this OP. I have seen this reported across the web. It's just another reason I'm holding on to my 3 XL. At this point, it's pixel 5 time. Google better get their act together. Tough competition out there.
    02-25-2020 05:11 PM
  23. Tasuki's Avatar
    Dont feel too bad fellas, at least your didn't start coming off 3 days after you received it brand new from the Google store 😅......... already spoke with Google and I'm still within my 15 days of purchase so they are sending me a replacement as we speak and they claim they will notate my account that if this happens again I can get the warranty on it. They also claim that the newer batches for 2020 don't have this issue anymore, we shall see lol
    02-26-2020 02:29 PM
  24. Ry's Avatar
    Devil's advocate but I see this as normal wear and tear. :/
    02-26-2020 03:09 PM
  25. Tasuki's Avatar
    Yeah lol normal wear and tear my backside after 3 days new..... Thanks Google! 😝
    02-26-2020 04:28 PM
37 12

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