FPS Defective

[IHateMyTreo]

It saved two fingerprints but now does not recognize them. Can't add new prints either. I'll get the vibration in touching the sensor but no input at all to set up a new print.

 

[Morty2264]

Does this issue happen in Safe Mode? Perhaps try turning your device off and on again, to see if it was a glitch. Was the rear fingerprint scanner working beforehand? Are you using a case on your device that could be interfering with the fingerprint scanner? It's a long shot, but you never know!

 

[mustang7757]

If still not working in safe mode probably have to try factory reset.

 

[IHateMyTreo]

Spoke to TMo and they replaced the phone in a day. However, the new one is suffering from the same poor detection and response. The tech said that they are getting a lot of reports of FPS problems, that Google is aware of it and working on a fix. I'll believe it when I see it. ;-)

 

[bkdodger2]

Hmmm doesn't sound right to me.. I would not be looking for software updates for that fix... My 4a 5G is spot on and quick to open no delays.. Saved two fingerprints as well..

 

[hallux]

I've noticed mine to be a little pickier about the fingerprints. If there's ANY hint of extra moisture it seems like it's not reading right.

 

[Rukbat]

The Google FPS is also finicky about very dry skin, which happens in the winter. (I was ready to return this 2 in December 2018 - went the rounds with 4 replacement phones, all "defective". When the weather warmed up a bit (25°F is a bit unusual for the sandhills of NC), the FPS started working fine again.)