1. HyperM3's Avatar
    Anytime I'm on the phone I use speakerphone or my pixel buds. Everytime I get on a video call I lose my speakerphone and I can barely hear the person on the other end. There's no place to choose speaker or headset in that mode like you can on a regular call.

    Is this happening to anyone else?
    01-13-2021 04:45 PM
  2. B. Diddy's Avatar
    Does that also happen in Safe Mode?
    01-13-2021 05:18 PM
  3. HyperM3's Avatar
    Does that also happen in Safe Mode?
    Never tried. Would be kind of awkward to tell someone I need to call them back because I want to reboot in safe mode to try it.
    01-13-2021 05:21 PM
  4. B. Diddy's Avatar
    That's true -- but I meant to boot into Safe Mode and then make a test video call with someone to see if the audio goes away again.
    01-13-2021 05:25 PM
  5. HyperM3's Avatar
    That's true -- but I meant to boot into Safe Mode and then make a test video call with someone to see if the audio goes away again.
    I could. I'm just trying to see if anyone else has experienced this at all.
    01-13-2021 06:02 PM
  6. mustang7757's Avatar
    01-13-2021 09:12 PM
  7. HyperM3's Avatar
    Is this on Google duo?
    No, regular google phone app
    01-13-2021 09:23 PM
  8. mustang7757's Avatar
    No, regular google phone app
    I would test safe mode , sometimes a restart fixes weird issues, can also clear data and force stop.the phone app and retest.
    01-13-2021 09:38 PM
  9. HyperM3's Avatar
    I would test safe mode , sometimes a restart fixes weird issues, can also clear data and force stop.the phone app and retest.
    I just want someone else to try it and see if it happens to them too.
    01-13-2021 09:45 PM
  10. mustang7757's Avatar
    I just want someone else to try it and see if it happens to them too.
    If no one else chimes In, I'll report back tomorrow and test it out
    HyperM3 likes this.
    01-13-2021 09:50 PM
  11. B. Diddy's Avatar
    @Kizzy Catwoman might have noticed the same thing: https://forums.androidcentral.com/go...ml#post6908570
    Kizzy Catwoman likes this.
    01-14-2021 11:10 AM
  12. mustang7757's Avatar
    I have checked video call which is Google duo in the phone app and no issue with mine
    01-14-2021 12:50 PM
  13. HyperM3's Avatar
    I have checked video call which is Google duo in the phone app and no issue with mine
    Is google duo automatically switched to if you are on a regular phone call then go to a video call in the dialer app?
    01-14-2021 01:01 PM
  14. Kizzy Catwoman's Avatar
    So I tested in safe mode, but all video apps are disabled. So it didn't work. When we restarted we found the problem with the microphone getting worse. It worked on WhatsApp after "reconnecting" showed on the screen. But signal had now sound when I called him with both my S10+ and my iPhone. Duo was also intermittent where sometimes it would work but mostly it wouldn't. Then I called him using the phone and again I couldn't hear him. He called me back and I could hear him. It is like the glitch is getting worse. We are going to back up his phone tomorrow and on Monday I will do a factory reset while he is sleeping during day before work. I am hoping that a factory reset will sort out any glitch in this phone.
    01-14-2021 01:37 PM
  15. mustang7757's Avatar
    Is google duo automatically switched to if you are on a regular phone call then go to a video call in the dialer app?
    Yes it should , is this when you experiencing the issue?
    01-14-2021 01:42 PM
  16. HyperM3's Avatar
    Yes it should , is this when you experiencing the issue?
    Yes. When I'm on a regular phone call while using speakerphone then switching to video call. When the video call connects I can't hear the person, the speakerphone shuts off.
    01-14-2021 01:44 PM
  17. mustang7757's Avatar
    Yes. When I'm on a regular phone call while using speakerphone then switching to video call. When the video call connects I can't hear the person, the speakerphone shuts off.
    Ahh I just went directly to video call in the dialer , I'll have to check into that then
    HyperM3 likes this.
    01-14-2021 01:44 PM

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