04-09-2021 04:21 PM
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  1. eric002's Avatar
    Well I received my placement Pixel Buds replacement today. The case is cracked! See attachment. I'm surprised I was able to get close enough to be able to get a good picture of it. So now the calls and texts start over again.
    I think I'm going to keep my original because those have been working perfectly fine since I cleaned the contacts. [IMG=3024x4032]https://uploads.tapatalk-cdn.com/20210331/d66613efad36ad06644535437b6f5018.jpg[/url]
    Oh damn dude I’m sorry to hear that! Call Google and have your case still open with them and tell them what happened!
    Smokeaire01 likes this.
    03-31-2021 06:56 PM
  2. Smokeaire01's Avatar
    A quick update. Trying to cancel the return of my first set of buds and get a return authorization for the replacement has become a cluster ****.
    Apparently that must be beyond the tech support's scripted scenerios. I have spent several days explaining the situation over and over to several support reps. Now it's been kicked up to a supervisor whom I haven't heard from. Grrr! I've spent several hours on chat with them. A phone call would have been easier and more efficient.
    As an aside. Did you know there is a very tiny serial number inside the case located in the right bud charging pod? Yep. I actually took a picture of the number with GCam and it came out clear and easily readable. No macro lens needed.
    Kizzy Catwoman likes this.
    04-03-2021 06:23 AM
  3. eric002's Avatar
    A quick update. Trying to cancel the return of my first set of buds and get a return authorization for the replacement has become a cluster ****.
    Apparently that must be beyond the tech support's scripted scenerios. I have spent several days explaining the situation over and over to several support reps. Now it's been kicked up to a supervisor whom I haven't heard from. Grrr! I've spent several hours on chat with them. A phone call would have been easier and more efficient.
    As an aside. Did you know there is a very tiny serial number inside the case located in the right bud charging pod? Yep. I actually took a picture of the number with GCam and it came out clear and easily readable. No macro lens needed.
    Well, good for you! Good for you being persistent and consistent with Google tech-support even in these tough situations and scenarios! Like I said, overall, my pixel buds and the Charging Case and the pins are pretty good overall. I do find myself pushing them down a little bit on the metal pin connectors inside the case, but it’s not horrible. Not yet at least.
    04-03-2021 10:07 AM
  4. Smokeaire01's Avatar
    Well, good for you! Good for you being persistent and consistent with Google tech-support even in these tough situations and scenarios! Like I said, overall, my pixel buds and the Charging Case and the pins are pretty good overall. I do find myself pushing them down a little bit on the metal pin connectors inside the case, but it’s not horrible. Not yet at least.
    After cleaning the case and bud contacts I just drop the buds into the pods and instantly the charge starts. I don't have to push the buds down. You might want to get these returned, having to push the buds down onto the contacts might ruin those in the long term.
    04-03-2021 10:28 AM
  5. eric002's Avatar
    After cleaning the case and bud contacts I just drop the buds into the pods and instantly the charge starts. I don't have to push the buds down. You might want to get these returned, having to push the buds down onto the contacts might ruin those in the long term.
    Yeah, that’s what I’m realizing now as well. When I put some sanitizing wipes on my charging case/buds, the metal charging connection is much more stable. The trick is you just Gotta keep up with it.
    04-03-2021 10:35 AM
  6. Smokeaire01's Avatar
    Yeah, that’s what I’m realizing now as well. When I put some sanitizing wipes on my charging case/buds, the metal charging connection is much more stable. The trick is you just Gotta keep up with it.
    I cleaned mine with a q-tip and a little bit of water. I squeezed as much water out of the tip. Google doesn't recommend anything with alcohol.
    04-03-2021 01:23 PM
  7. eric002's Avatar
    I cleaned mine with a q-tip and a little bit of water. I squeezed as much water out of the tip. Google doesn't recommend anything with alcohol.
    Yeah , I’ve done that once or twice. Usually at work for use one or two hand sanitizing wipes and just clean the whole kitten caboodle. Takes a couple minutes and it does a pretty good job.
    04-03-2021 01:43 PM
  8. Smokeaire01's Avatar
    So here is the update. Below is the latest email response from Google tech support:
    "We cannot cancel your current replacement request since you already received your replacement device and since your request is to return the replacement Pixel Buds that you received instead of returning your original Pixel Buds, that is why we need to consult your case to our senior specialist."
    It went to the senior specialist on Thursday and I haven't heard a thing back except when I instigate communication.
    The replacement I received is cracked on both sides of the case.
    04-05-2021 04:46 PM
  9. eric002's Avatar
    MHMMM how very interesting...
    04-05-2021 05:55 PM
  10. Mr Bojangles1's Avatar
    I always have to manually turn my bluetooth off. Have you tried resetting your earbuds?
    04-05-2021 06:35 PM
  11. Smokeaire01's Avatar
    MHMMM how very interesting...
    Another update. No update. I still haven't heard from this phantom Senior Specialist. It been almost a week. This is how the great Google treats it customers.
    04-07-2021 04:07 AM
  12. eric002's Avatar
    Another update. No update. I still haven't heard from this phantom Senior Specialist. It been almost a week. This is how the great Google treats it customers.
    Damn, I'm really shocked to hear this! I'll be honest, when I had my Google tech support case open, they were very responsive to me, and got back to me pretty quickly.
    04-07-2021 06:22 AM
  13. Smokeaire01's Avatar
    Damn, I'm really shocked to hear this! I'll be honest, when I had my Google tech support case open, they were very responsive to me, and got back to me pretty quickly.
    Hopefully final update.
    After a couple of days of chats and back and forth email aplenty I decided to send my first set back. Was tired of this whole mess.
    Low and behold I received a phone call this morning from the chap I had been emailing. He informed me I can keep my working first set and send the replacement back. He was very apologetic and said all things are good. Sooo...happy day!
    04-09-2021 03:30 PM
  14. eric002's Avatar
    Hopefully final update.
    After a couple of days of chats and back and forth email aplenty I decided to send my first set back. Was tired of this whole mess.
    Low and behold I received a phone call this morning from the chap I had been emailing. He informed me I can keep my working first set and send the replacement back. He was very apologetic and said all things are good. Sooo...happy day!
    Ha ha Ha I’m so so glad to hear that it turned out happy for you! I hope you have better luck with them now. Mine are still for the most part working.
    Smokeaire01 likes this.
    04-09-2021 03:32 PM
  15. Smokeaire01's Avatar
    Ha ha Ha I’m so so glad to hear that it turned out happy for you! I hope you have better luck with them now. Mine are still for the most part working.
    Thanks. I really like the buds. I mainly use these for work calls and the sound is a lot better and louder than my Plantronics 5200. I only wear one at a time and are so comfortable I forget I'm wearing them.
    I would like to see noise cancelation and a bigger battery in the next version. I'm used to the 5-6 hour talk time and exceptional noise cancellation of the Plantronics. Being able to wear one bud at a time and a quick swap when the battery needs charging isn't an inconvenience.
    Thanks for the support through all this crud.
    04-09-2021 04:03 PM
  16. eric002's Avatar
    Thanks. I really like the buds. I mainly use these for work calls and the sound is a lot better and louder than my Plantronics 5200. I only wear one at a time and are so comfortable I forget I'm wearing them.
    I would like to see noise cancelation and a bigger battery in the next version. I'm used to the 5-6 hour talk time and exceptional noise cancellation of the Plantronics. Being able to wear one bud at a time and a quick swap when the battery needs charging isn't an inconvenience.
    Thanks for the support through all this crud.
    trust me dude, I completely understand what you’re talking about. My Bose sound sport earbuds are nice, however the problem is with the parent child relationship I don’t get mono audio out of one earbud which is driving me nuts! My pixel buds The dual audio out of both at once and I can separate them of course. So if one dies one goes in the charging case while I still use the other one etc. etc. I agree with everything you just said. I do love them overall.
    04-09-2021 04:21 PM
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