1. Dan L2's Avatar
    Hello

    I am having an issue trying to connect a Seagate 2TB usb external hard drive to my Pixel XL.

    Ive read that you need to ensure it is formated to exfat which I did but when I connect it to my Pixel it creates all these wonky folders (image attached)

    Is there a way to get this to work correctly?

    ThanksExternal USB hard drive connection issues-screenshot_20200518-085438.jpg
    05-18-2020 01:43 PM
  2. Dan L2's Avatar
    Hopefully image attached correctly this time.
    05-18-2020 01:45 PM
  3. B. Diddy's Avatar
    Are you connecting with an OTG adapter? Can you try a different adapter?
    05-18-2020 04:31 PM
  4. Dan L2's Avatar
    Hi. I'm using the adapter that came with the phone. Unfortunately I do not have an alternative to try. My phone reads SD cards when connected.


    When the hard drive was not formated correctly for the phone the phone would attempt to read it and then it would reset and it was like it was trying to use the hard drive. The phone would get stuck at the G logo loading screen.
    05-18-2020 04:56 PM
  5. B. Diddy's Avatar
    The rebooting issue seems to be well-described here: https://support.google.com/pixelphon...15554741?hl=en. But I can't find anything about those apparent junk folders when the drive is formatted exFAT. Can you create any new folders and save anything to the drive, or do they all end up being 0 bytes?
    05-18-2020 08:00 PM
  6. mustang7757's Avatar
    The USB OTG might be ok to access stock files , but using USB OTG for external might need root and app that could read the files , not 100 percent but that's my thinking
    05-18-2020 08:43 PM
  7. Kizzy Catwoman's Avatar
    Hi. I use an external ssd with my pixel. I found that in order to use it the phone automatically formatted the drive for me. I didn't get those odd files. Is this a spinning hard drive or an ssd one? I am wondering if that makes a difference. I will warn you though, that any drive formatted for a pixel will only read on a chromebook and not a windows PC. I don't know the full reason why but that is what happens. It formats it to an Android disk.

    I would either use a cheap ssd in a caddy (which is what I use. 240GB is about £30 and a caddy for it is about £8) or use a USB flash drive. I don't know if the pixel has enough power to power a spinning hard drive.

    Sorry I can't offer any more help. You could try and reformat the drive again and see if it does the same thing.

    Good Luck.
    B. Diddy likes this.
    05-18-2020 09:27 PM
  8. mustang7757's Avatar
    05-18-2020 09:52 PM
  9. Kizzy Catwoman's Avatar
    Mine looks like this when I plug it in. As I said it is an SSDExternal USB hard drive connection issues-screenshot_20200519-152059_my-20files.jpeg
    05-19-2020 09:22 AM
  10. Dan L2's Avatar
    Thanks all for the replies. When I connect the hard drive to my Pixel the screen pops up asking what I want to use the usd drive as and then states I need to formate the hard drive.

    When I click on formate it just stays stuck at 20% then all those whacky folders get created.
    05-19-2020 09:40 AM
  11. Kizzy Catwoman's Avatar
    Ah. Sounds like there is an issue there then. Dunno what to suggest. Sorry.
    05-19-2020 12:10 PM

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