Android Pay not showing in Tap and Pay.

[mike770]

Hello all.

I am having in issue with my Pixel XL where I am trying to use Android Pay at locations where it has worked with previous phones. I think the issue is that Android Pay is not showing in the Tap and Pay section within settings. I have no idea how to get Android pay to show in said settings.

Any help is greatly appreciated.

 

[Philipmom]

Have you used Android pay ? Mine didn't show up until after I used it and added a bank card.

 

[Gdraft#WN]

When it migrates to the pixel from your old phone all of the data is gone.

You need to enter a new card and reactivate it with the bank.

Then it works

 

[mike770]

Have you used Android pay ? Mine didn't show up until after I used it and added a bank card.

Yes. I have and still has not worked.

 

[mike770]

When it migrates to the pixel from your old phone all of the data is gone.

You need to enter a new card and reactivate it with the bank.

Then it works

I have. All my credit card information in there.

 

[pyro530]

Did you unlock the bootloader? I think I read some where, on AC actually, that unlocking the bootloader will not allow you to use Android Pay.
Article here: Android Pay no longer works if you unlock your bootloader, and that's a good thing | Android Central

 

[mike770]

Did you unlock the bootloader? I think I read some where, on AC actually, that unlocking the bootloader will not allow you to use Android Pay.
Article here: Android Pay no longer works if you unlock your bootloader, and that's a good thing | Android Central

No. I have the Verizon version with the locked bootloader.

 

[strikeIII]

When you launched Android Pay did it ask you to update your Google Services? If not check the play store to see if there's an update for it.

 

[mike770]

I do not remember if it asked to update google services. How do I check? It does not show in apps section that needs updating.

 

[strikeIII]

I do not remember if it asked to update google services. How do I check? It does not show in apps section that needs updating.

Hmmm I'm not sure. Maybe just try reinstalling Android Pay.

 

[mike770]

Yep. Already been done. I am at a total loss.

 

[N4Newbie]

You do have a PIN or pattern security lock on your phone, right? Because Android Pay won't work unless you do (although I am not sure how "not working" manifests itself in those cases).

 

[mike770]

You do have a PIN or pattern security lock on your phone, right? Because Android Pay won't work unless you do (although I am not sure how "not working" manifests itself in those cases).

Yes. All there. I think a full device reset may be in my future.

 

[gmermel]

Contact Pixel support. They will answer the phone or get back to you quickly. Go to Settings and tap on "support" tab at top. It has the contact info.

It's a feature of the Pixel I've already used a few times. Excellent so far, and a feature that the board hasn't shown much interest in.....

 

[JJaret]

Yes. All there. I think a full device reset may be in my future.

I've had a similar issue, and have been unable to use Tap to Pay. I've been going back and forth with the Wallet team. I decided to do a factory reset this afternoon, I will report whether Android Pay is fixed or not later.

 

[mike770]

I am going through the wallet support team as well. Also, Thank you in advance in letting me know if a reset fixes the issue.

 

[gmermel]

I've been going back and forth with the Wallet team

I stand by what I said above. Give Pixel support a call. Under Settings/Support tab. You can request a call back. They've been great with a couple of issues I've had.....

 

[mike770]

I stand by what I said above. Give Pixel support a call. Under Settings/Support tab. You can request a call back. They've been great with a couple of issues I've had.....

I started with the Pixel support. They have escalated my issue to the Wallet support team. Thank you though.

 

[JJaret]

I've had a similar issue, and have been unable to use Tap to Pay. I've been going back and forth with the Wallet team. I decided to do a factory reset this afternoon, I will report whether Android Pay is fixed or not later.

OK, a factory reset fixed it. All good now. I think there was a problem on the initial setup using my 6P backup. I noticed not all of my Google Services for my account were completely syncing when I was checking the backup before I did the factory reset.

I'm not sure if this is a Pixel Launcher feature or not but it did not restore my launcher layout as the Google Now Launcher used to.

Good luck.

 

[gmermel]

So now I feel like a dummy. And thank you for letting me know there is a Wallet support team....Here I thought I was helping, and I'm the dumb one.....