11-23-2016 12:31 PM
30 12
  1. diver110's Avatar
    Have others had trouble with the finger print system? I found moderately unreliable. Once when it did not work, it locked up my phone for a while. That would have been a big problem in an emergency. So I deleted it.
    srsbd83 likes this.
    11-22-2016 10:54 AM
  2. kenorian's Avatar
    Wow... my experience is that it works 99% of the time for me. I wonder if your sensor might be defective.
    RayTomes likes this.
    11-22-2016 10:58 AM
  3. Jeremy8000's Avatar
    When you set it up, and it asked you to hold your finger to it several times, did you just use the exact same part of that fingertip every time? If so, try reconfiguring it and using different areas of the fingertip so that you don't have to be 100% precise as to pressing that exact part against the sensor.

    I did that with middle and index fingers on both hands and have not had any failures at all.
    Impulses, RayTomes and jdazzr like this.
    11-22-2016 11:01 AM
  4. WClark57's Avatar
    Never had a problem with it on the Pixel XL or Nexus 6p that wasn't self induced.
    11-22-2016 11:02 AM
  5. anon(470989)'s Avatar
    99.9% reliable scanner for me.
    11-22-2016 11:03 AM
  6. planoman's Avatar
    Never had any issues. Not even on the Nexus 6p. I have both of my index fingers registered in my pixel xl and it works perfectly regardless of how I put my finger on the sensor. Also the same for my bank, PayPal etc when I sign in.
    11-22-2016 11:06 AM
  7. Amb312's Avatar
    It's one of the things I actually do like on this phone. Works great!
    11-22-2016 11:11 AM
  8. bembol's Avatar
    The only phone or tablet I gave up on are Samsung S5 which was their first attempt so I guess it's understandable but most recent is their Tab S2. Both were easy to set up but unreadable afterwards. I ended up turning them off.

    Anyways, every other toy I owned have been flawless including my Pixel XL.

    Whenever I set up a fingerprint I wash my hands and make sure they're dry.
    11-22-2016 11:14 AM
  9. anon(847090)'s Avatar
    it has worked 100 % of the time for me on nexus 6p and the pixel
    11-22-2016 11:47 AM
  10. Daniel0418's Avatar
    I don't think it has ever not worked for me.
    11-22-2016 12:03 PM
  11. Almeuit's Avatar
    So far it hasn't failed me once. I place and bam.. phone unlocked.
    11-22-2016 12:20 PM
  12. jeverts's Avatar
    My experience wasn't great either. Worked great for several days, then one day, phone locked up, and when I tried to reset the print scanner, it would never take my left hand pointer finger. I'm not a big fan of having my devices locked down tight, don't use lock screen either. I did enjoy my auto log-in with the BOA app. Phone seems snappier without all the security stuff...
    11-22-2016 12:41 PM
  13. Trilliumknits's Avatar
    Mine hasn't failed yet after 2 weeks, even works with damp hands, which my iPad never does.
    11-22-2016 01:17 PM
  14. diver110's Avatar
    Thanks for the feedback. A while back when I got fingerprinted for a license, they had trouble getting good (digital) prints from me. So it may be that I just don't have very prominent finger prints. I may give it another try with Jeremy's suggestion.
    11-22-2016 01:33 PM
  15. miyanc's Avatar
    Because of the location of the scanner being on the back I only use the pointer finger on both hands, but I go thru the scanning process 2x for each finger. The first time I try and repeat the process in a consistent manor that I would use it. Just straight up and down and a little movement but mostly just the way the phone fits in my hand and my finger hits the scanner. the second time I am searching for odd ways to place my finger down. Upside down, the very tip mostly edge, stuff like that.

    For me the scanner is 99.99 and when it doesnt work I am usually the issue.
    11-22-2016 01:42 PM
  16. Go0gle's Avatar
    I have yet to have a fingerprint failure, and I can't imagine how many times I've unlocked my phone in the past weeks, hundreds if not thousands I'm sure. It even worked with sweaty hands, which was impressive.

    If you have issues, re-train your fingers or RMA it. It should be working every single time. Also when you train it make sure you press it like you actually do when you unlock it.
    11-22-2016 02:06 PM
  17. jpr196's Avatar
    Mine actually failed the other day. It just would not recognize either index finger even after restarting the phone. I deleted my scans (I had 2 for each index finger) and redid them (with just 1 scan for each index finger). I haven't had any issues since.
    Novaprime likes this.
    11-22-2016 02:31 PM
  18. verks's Avatar
    I have a 99% success rate with mine. If it doesn't work its usually because of my error. Works just as good if not better than LG's and Apples.
    11-22-2016 02:32 PM
  19. Lobwedgephil's Avatar
    Mine works almost every time, still hate where it is though.
    11-22-2016 02:42 PM
  20. Brandwin's Avatar
    Yeah, mine has been great. I do scan the same finger twice. Index finger on both hands and middle finger on my right hand once.
    11-22-2016 02:57 PM
  21. I800C0LLECT's Avatar
    I had to show my wife to tap her finger from different angles when setting up. Now it never fails for her. I never had an issue though
    Brandwin, Aquila and WClark57 like this.
    11-22-2016 03:06 PM
  22. Richard Servello's Avatar
    No issues at all.
    11-22-2016 04:34 PM
  23. andrew_ackley's Avatar
    Have others had trouble with the finger print system? I found moderately unreliable. Once when it did not work, it locked up my phone for a while. That would have been a big problem in an emergency. So I deleted it.
    I've maybe had it not read my finger 2 times since release day. You must have a faulty unit.
    11-22-2016 08:42 PM
  24. matty032's Avatar
    Works almost perfect for me.
    11-23-2016 12:12 AM
  25. 88horizon5speed's Avatar
    I have to say that it works perfect for me also. I added both pointer fingers so I can quickly grab and unlock my phone with either hand. It only has trouble if I washed my hands and my fingers are damp. In which case it unlocks through my face
    11-23-2016 06:07 AM
30 12

Similar Threads

  1. how to cancel self service on my s3
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 11-23-2016, 01:55 AM
  2. Replies: 1
    Last Post: 11-23-2016, 01:53 AM
  3. How do I format text messages on Galaxy S6?
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 11-22-2016, 10:40 AM
  4. New Fire HD8 switching on when charging
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 11-22-2016, 09:54 AM
  5. "No command" message on my phone
    By Munyakazi in forum Ask a Question
    Replies: 1
    Last Post: 11-22-2016, 09:32 AM