5ghz wifi disconnect destroying my data??

[JenTDOT]

So, I am one of the unfortunate people who have this problem with the 5ghz wifi disconnecting. It does it continuously throughout the day. Half of the time its so fast to reconnect I dont notice.
The problem is that my 2.4ghz connection is horrible. When set to that, half of my devices dont connect. Its a brand new modem from our provider.
I share 1gb of data with my husband because data costs on my cell provider is outrageous. But when it disconnects, i guess its using my cell data. Since my month rolled over on the 29th, its used ten percent of my shared data, at HOME. This is brutal. I try to keep it turned off when I can but then i cant get or send MMS.
When will there be a fix for this? Thanks for any help or insight..

 

[anon(632115)]

If your phone works OK on 2.4Ghz, why not broadcast 2 different SSIDs from your router? You can then have a connection to the Pixel that hopefully will be maintained and your other devices will be happy.

 

[lbjames231]

Do you have a modem/router combo? Or are your modem and router separate?

 

[JenTDOT]

My modem is a combo modem/router.

 

[lbjames231]

Are any other devices experiencing wi-fi disconnects? I know my mother's Galaxy Note 4 was having wi-fi connection issues similar to yours and it was draining her battery. I bought her a new router and it doesn't happen anymore.

If you have the means to do so, I would suggest returning the modem/router combo and just getting a modem from your internet provider, then buy a standalone router separately. That should eliminate the signal drops/poor reception that you're experiencing. Modem/router combo's are the worst.

If that is not an option, I would suggest resetting the modem/router and updating the firmware.

EDIT: You can also see if there is an option to turn off mobile data on the phone so that it only uses wi-fi. (Nvm...saw you already tried that.)

 

[TwitchyPuppy]

On the router, you can choose what channels you want you internet to connect to. That helps, since most devices have the same default channel, causing interference.

 

[IAmSixNine]

Im not a big fan of the cable providers modem/wifi combos. They usually are lower end units.
As others have mentioned get a different higher quality wifi unit and downgrade to just a modem.
You mention your 2.4ghz connection is terrible. Co-channel interference? distance? why is it horrible? Have you gone in to try another channel?
What settings do you have for your security? I recompensed AES WPA2 for authentication.
Same questions with your 5ghz connection.