1. Ry's Avatar
    Hardware replacement needed?



    One of three scenarios has been happening lately:
    - the green line shown above
    - what appears to be a stuck blue pixel (that I think is along the same line)
    - or the screen looks OK

    Most of the time, it's been the green line.
    01-30-2017 12:31 PM
  2. Ry's Avatar
    Using this app's "Defective pixel detection" feature, swipes on red, green, blue, white, grey, black, yellow, magenta, and cyan all show the same green line.

    https://play.google.com/store/apps/d...aytester&hl=en
    01-30-2017 12:36 PM
  3. Philipmom's Avatar
    I've had an issue like that with my HTC m8. The screen is damaged internally. I'd request a warranty replacement if you can.
    01-30-2017 02:26 PM
  4. Ry's Avatar
    I've had an issue like that with my HTC m8. The screen is damaged internally. I'd request a warranty replacement if you can.
    I used the support feature within the Pixel to notify Google.

    They told me to contact Best Buy, who I purchased the device from (on Verizon DPP).

    Because I didn't get any extra Best Buy protection plan, they told me to go back to Google.
    01-30-2017 06:25 PM
  5. Philipmom's Avatar
    If you use it on a Verizon plan contact them about a replacement. It should have a 1 year warranty for defective parts unless you caused the damage.

    If you use it on another carrier you would have to go through Google.
    01-30-2017 06:33 PM
  6. Ry's Avatar
    If you use it on a Verizon plan contact them about a replacement. It should have a 1 year warranty for defective parts unless you caused the damage.

    If you use it on another carrier you would have to go through Google.
    I'm with Verizon but got it replaced by Google.
    02-15-2017 09:53 PM
  7. Blumini06's Avatar
    I would be SOL if this happens to my phone. I bought mine from Craiglist last November. Am I still eligible for warranty in case something goes wrong with my Pixel?
    02-15-2017 11:29 PM
  8. Ry's Avatar
    I would be SOL if this happens to my phone. I bought mine from Craiglist last November. Am I still eligible for warranty in case something goes wrong with my Pixel?
    If something happens, use the built-in support line/chat. They'll verify the IMEI and support you accordingly.
    02-15-2017 11:41 PM

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