March Security Update Missed

[Go0gle]

Hey guys,

Quick question for you - have any of you entirely missed a security update? I am still stuck on Feb 5, everyone else I know has had the March security patch for weeks. In a few days April's update will be out and I will officially be a full month behind. I understand the process of rolling the updates out in batches, it's similar to a lottery process, but all previous updates have arrived promptly and on-time. It's not carrier related, I got the phone right from Google.

Google support was no help - they tell me my phone is 100% secure without the update, then I ask them why they bother with monthly patches if that's the case, and round and round we go in circles haha. They are escalating my case to a 'specialist'. I'm also told I will definitely get the March patch before the April patch, so come April 5th I will be way behind.

Has anyone been a full month behind in patches? Did it ever come or did you just get the following month ? TIA

 

[Aquila]

Few questions for you.

Are you currently on the beta or have you ever been on the beta?
Did you buy from Google or elsewhere?
What carrier are you using the device on?

 

[Go0gle]

Not on the beta. 100% stock, not rooted or tinkered with. I bought the phone directly from Google as per my OP. Carrier is Rogers at the moment (Canada). All previous updates since I got the phone have come in within a day or so of the release, and colleagues with the same phone on the same network got the update on release day. Here I am a week away from April's update, still waiting for March, so I'm fairly convinced something is wrong. Tried checking for updates in safe mode too with no luck. I should also add my Nexus 9 gets the patches on time.

 

[Go0gle]

Well Google's "specialist" never did get back to me either...looks like I will be stuck on February 5th for a while :'(

 

[vVick3d]

From another thread:

Was able to find out that due to the volte update rogers/fido have to approve it first. Eta is April 3

I cannot confirm this I only found it in another post.

 

[vVick3d]

Double post.

 

[Go0gle]

Interesting - thanks. It's April third and still no update. I am not optimistic. Might have to sign up for the beta or something to get updates in the future.

 

[Dan L2]

Found this

http://forums.fido.ca/html/assets/OSUpgSchedule.html

 

[Dan L2]

Should be rolling out today.

 

[Lilybell2]

Interesting - thanks. It's April third and still no update. I am not optimistic. Might have to sign up for the beta or something to get updates in the future.

I wouldn't sign up for the beta at this point. Beta OS versions do not receive individual security updates, they receive security updates rolled into beta updates, which currently have been coming out less often. Besides, 7.1.2 will be rolling out soon. It's just started rolling out to the Pixel C.

 

[Go0gle]

Still nothing - and the Google rep told me I need to get the March update before the April update, but she didn't seem very knowledgeable about anything else so who knows.

7.1.2 is out today as well, but I won't get that either if what the rep told me was true, until I get the March patches. This has never happened to me before - I always would get the update on release day or very close to it.

 

[dpeters11]

The rep was wrong. You could always load the OTA update with ADB but not necessary (though you'd need the December build).

 

[Aquila]

I wouldn't sign up for the beta at this point. Beta OS versions do not receive individual security updates, they receive security updates rolled into beta updates, which currently have been coming out less often. Besides, 7.1.2 will be rolling out soon. It's just started rolling out to the Pixel C.

They're on a 6 week schedule.

 

[Lilybell2]

Still nothing - and the Google rep told me I need to get the March update before the April update, but she didn't seem very knowledgeable about anything else so who knows.

7.1.2 is out today as well, but I won't get that either if what the rep told me was true, until I get the March patches. This has never happened to me before - I always would get the update on release day or very close to it.

The public update, according to Google, will be rolling out to beta users within the next few days. Wait until that happens. (See this topic.) Then you can enroll in the beta program and you should receive your missing security updates as well as the public version of 7.1.2, then unenroll from the beta program. You should be OK after that.

I did this with a Nexus 5X that had stopped getting security updates. The 7.1.1 beta had just completed and the public version of 7.1.1 released. I enrolled in the beta program, got the security updates and the public 7.1.1 and then unenrolled. That phone has received all the monthly security updates released since then without the slightest hiccup.

 

[Go0gle]

Still nothing, not even March's update. Think it's safe to join beta now, then leave?

 

[Aquila]

Still nothing, not even March's update. Think it's safe to join beta now, then leave?

Keep in mind leaving the beta wipes your device. Do you know how to use adb at all?

 

[Go0gle]

Oh yeah you're right - would prefer not to wipe it.

I've side-loaded Nougat onto my Nexus 9 before so I could just manually do it with my Pixel too I guess. I assume I have to do everything in order - march update, then April update, then 7.1.2?

 

[Lilybell2]

Oh yeah you're right - would prefer not to wipe it.

I've side-loaded Nougat onto my Nexus 9 before so I could just manually do it with my Pixel too I guess. I assume I have to do everything in order - march update, then April update, then 7.1.2?

Aquila is right. If you leave the beta group while it is still using a beta version, your phone will be wiped. Wait until the beta group is no longer using a beta version but has begun receiving the public version. Once the version available to the beta group is a public version, no longer a beta version, there's no reason for a wipe, therefore, you'll be able to enroll, get the public version and then unenroll, all without a wipe. That's what you want to do.

 

[Go0gle]

Aquila is right. If you leave the beta group while it is still using a beta version, your phone will be wiped. Wait until the beta group is no longer using a beta version but has begun receiving the public version. Once the version available to the beta group is a public version, no longer a beta version, there's no reason for a wipe, therefore, you'll be able to enroll, get the public version and then unenroll, all without a wipe. That's what you want to do.

Thank you. Is there a way to tell definitively when the public version is live, to avoid any chance of having the phone wiped upon enrolling in the beta? I also assume it would warn me before wiping regardless.

 

[Aquila]

Thank you. Is there a way to tell definitively when the public version is live, to avoid any chance of having the phone wiped upon enrolling in the beta? I also assume it would warn me before wiping regardless.

Enrolling will not wipe the device, unenrolling is what does it. There is a warning, but you have to enroll and unenroll via the website, so it's pretty difficult to miss.