1. vividrich's Avatar
    An article from Mashable just popped up on my Google Now and stated people are having issues with the fingerprint scanner after the 7.1.2 update (pixel and 5x), news to me, ours are fine... Anyone hear of this?
    04-15-2017 05:56 PM
  2. mkhall's Avatar
    I've not run into any trouble with it.
    04-15-2017 06:14 PM
  3. Davidoo's Avatar
    No issues here.
    04-15-2017 08:01 PM
  4. jlarkins08's Avatar
    No problems here.. Pixel, 128GB, directly from Google
    04-15-2017 08:07 PM
  5. vividrich's Avatar
    At least it's not only news to me.... Here's the article I saw :

    http://mashable.com/2017/04/15/andro.../#ukxZ1h_WMuqo
    04-15-2017 10:37 PM
  6. hannsoft's Avatar
    I saw the same article. Three Pixels in this house and no fingerprint scanner issues.

    Fake news?
    04-16-2017 07:13 AM
  7. Lilybell2's Avatar
    I saw that article on my Google feed this morning, and I found it very annoying. The author was either poorly informed or he's simply guilty of sloppy research habits. The way the article is written, it appears that the author is advising everyone to avoid updating their Nexus/Google phones to Nougat 7.1.2 because doing so will totally Bork your fingerprint scanner:

    According to multiple reports on Google's Pixel and Nexus product forums, the latest Android 7.1.2 Nougat update cripples the fingerprint sensor on the Pixel/Pixel XL and Nexus 5X/Nexus 6P, rendering them useless.
    Note that he does not say this problem has occurred with some Nexus 5X/6P or Pixel/Pixel XL phones, instead he implies that the issue is with all Nexus 5X/6P and Pixel/Pixel XL phones.

    I have a Pixel XL and my husband has a Nexus 5X. Both phones have been updated to Nougat 7.1.2, and neither phone has exhibited this problem.
    libra89 likes this.
    04-16-2017 05:35 PM
  8. rxgadget's Avatar
    So far no problem with mine or my wife Pixel XL
    04-16-2017 05:37 PM
  9. vividrich's Avatar
    It's literally the only reference I've seen about this, I haven't been trolling every single android site but nothing here and I haven't seen anything on G+ from Android Police or anyone else.... Very weird and suspect at this point....
    pixiedroid likes this.
    04-16-2017 05:54 PM
  10. Lilybell2's Avatar
    It's literally the only reference I've seen about this, I haven't been trolling every single android site but nothing here and I haven't seen anything on G+ from Android Police or anyone else.... Very weird and suspect at this point....
    It is a legitimate issue, it just should not be implied that the issue is impacting all Nexus 5X/6P and Pixel/Pixel XL phones, because it's not. There is a topic about this problem on the Google Product Forums where it's being addressed by Google.
    04-16-2017 06:57 PM
  11. Billy Bob Jimmy Joe's Avatar
    All these "issues" being posted on a weekly basis and I haven't experienced any of it. I bet all it takes is one person complaining​ on social media, without proof, for these websites to publish an article. The clickbait works though because there are always hundreds of comments of people arguing:
    "Haha. I told you the Pixel sucks!"
    "No issues with mine. It's working perfectly" "Whatever! You're just a Google sheep fanboy. Enjoy your overpriced ****ty phone"
    04-17-2017 12:33 AM
  12. jdazzr's Avatar
    I'm on my second replacement phone and I've never had an issue either with this, or my original phone. I believe the key is when programming you should program your finger from multiple directions.
    04-17-2017 10:16 AM
  13. anon(470989)'s Avatar
    Fake news by Mashable.
    04-17-2017 11:01 AM
  14. Lilybell2's Avatar
    I think the Mashable writer simply took a molehill and pumped it up to the size of a mountain. There have been what appears to be a relatively small number of legitimate reports of the fingerprint scanner failing after installation of the 7.1.2 update. Google is currently investigating the problem. Meanwhile, Mashable decided to warn the world that "the sky is falling."

    My Pixel XL is an amazing phone that continues to reinforce my determination to never ever own another carrier branded phone.
    04-17-2017 04:32 PM
  15. acap82's Avatar
    Woke up this morning to no fingerprint scanner functionality to my Pixel XL on Verizon. It has the April update and no issues until this morning.

    Anyone else?
    04-24-2017 08:22 AM
  16. slowmyke's Avatar
    128gig pixel sm with current updates working fine here. Have you tried a reboot it any of the other standard IT tricks?
    04-24-2017 09:48 AM
  17. acap82's Avatar
    Restarted twice. Did chat with support...Tried safe mode. Nothing. Almost appears that fingerprint is completely gone off phone - it's not listed in Security settings anymore. Apps that i had set up to require fingerprint don't offer option, just password. Not even denying fingerprint as incorrect. Looking like I will need to do a complete factory reset.
    04-24-2017 10:31 AM
  18. slowmyke's Avatar
    Yikes, that's awful. Sorry you have to do the reset. Sounds like something just deleted the driver or whatever controls the sensor right off your phone... Very strange, good luck.
    04-24-2017 01:05 PM
  19. WClark57's Avatar
    Perhaps a factory reset?

    If that doesn't work, fall back a version, though it may not actually be a version issue, this might help confirm if it is.
    04-24-2017 06:37 PM
  20. acap82's Avatar
    Factory reset completed and still no fingerprint scanner. Google Pixel Support suggested contacting Best Buy for a new phone under the warranty...So far, dealing with Best Buy on the phone has been miserable.
    04-24-2017 09:03 PM
  21. acap82's Avatar
    I will say, other than this issue, it is a great phone. My wife has the regular Pixel, I have the XL. Both are great with no issues.
    04-24-2017 09:35 PM
  22. Chuckcell's Avatar
    Not a problem with mine @ 7.12
    07-14-2017 08:11 AM

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