1. Kirk Burkhead's Avatar
    My Ok Google command does not work when screen is locked like it did before Oreo update.

    Anyone else have this issue?
    bond007x likes this.
    09-07-2017 04:22 PM
  2. can3gxw's Avatar
    I had to delete and retrain mine. Also try toggling the ok Google lock screen setting
    ASFraley and bond007x like this.
    09-07-2017 04:27 PM
  3. maxburn's Avatar
    I had to delete and retrain mine. Also try toggling the ok Google lock screen setting
    I think I had to do this too.
    bond007x likes this.
    09-07-2017 05:15 PM
  4. matty032's Avatar
    My OK Google has been hit and miss since day one. I have retrained voice several dozen times. It always seems to fail when I am showing off the feature to someone.
    09-10-2017 11:12 PM
  5. Kirk Burkhead's Avatar
    I had to delete and retrain mine. Also try toggling the ok Google lock screen setting
    That's what I had to do. Working well now.
    09-11-2017 08:59 AM
  6. ptkelly's Avatar
    I'm using the Pixel. When I upgraded to the final Android 8.0 I did a factory restore. I don't really know if there would have been a problem but I often use OK Google to give voice instructions for a reminder and it works fine on a lock screen.
    09-11-2017 09:31 AM
  7. ASFraley's Avatar
    I had the same experience as can3gxw. After update to Oreo 8.0, "OK Google" was no longer recognized when phone was locked or unlocked. What can3gxw suggested worked for me.

    I opened the Google App and went to Settings in main menu. Then "'OK Google' detection". Then I disabled all 3 OK Google settings ("Say 'OK Google' any time", "Trusted voice", and "While driving"). Then I re-enabled all 3 and it asked me to retrain by saying "OK Google" 3 times (which is weird because I never explicitly deleted the training data). Then "OK Google" seemed to work fine again after Oreo upgrade.

    For fun, I disabled and re-enabled all 3 another time and it did NOT make me retrain "OK Google" phrase again. So I'm guessing somehow the Oreo upgrade corrupted the "OK Google" training data.
    09-13-2017 09:55 AM
  8. dcseain's Avatar
    Okay Google does not work.on my Pixel since Oreo. have no settings for Okay Google, Voice, nor Google Assistant in the settings on my Pixel. Should I reset and try again?
    09-28-2017 07:18 PM
  9. mmcclure0453's Avatar
    I had the same experience as can3gxw. After update to Oreo 8.0, "OK Google" was no longer recognized when phone was locked or unlocked. What can3gxw suggested worked for me.

    I opened the Google App and went to Settings in main menu. Then "'OK Google' detection". Then I disabled all 3 OK Google settings ("Say 'OK Google' any time", "Trusted voice", and "While driving"). Then I re-enabled all 3 and it asked me to retrain by saying "OK Google" 3 times (which is weird because I never explicitly deleted the training data). Then "OK Google" seemed to work fine again after Oreo upgrade.

    For fun, I disabled and re-enabled all 3 another time and it did NOT make me retrain "OK Google" phrase again. So I'm guessing somehow the Oreo upgrade corrupted the "OK Google" training data.
    Just did the same thing. Fixed mine. Thanks.
    09-29-2017 11:16 PM
  10. ptkelly's Avatar
    I don't understand the terms but my Pixel with Android 8.0 responds to nothing when it's powered off for the night. It just sits there. When I power up in the morning and the screen goes black either because I tap the power buttons or it's screen-on time expires, it responds to Ok, Google. I say, "OK, Google," and the black screen turns on, shows the home page, and goes to the OK Google screen in about a half-second.

    It seems to work fine. I don't know if it matters but I don't have Google Now active.
    09-30-2017 06:22 AM
  11. hub1's Avatar
    I don't understand the terms but my Pixel with Android 8.0 responds to nothing when it's powered off for the night. It just sits there. When I power up in the morning and the screen goes black either because I tap the power buttons or it's screen-on time expires, it responds to Ok, Google. I say, "OK, Google," and the black screen turns on, shows the home page, and goes to the OK Google screen in about a half-second.

    It seems to work fine. I don't know if it matters but I don't have Google Now active.
    Do you mean that you turn the phone off or do you mean just the screen is off. The phone won't respond if it's not powered on.
    09-30-2017 08:28 AM
  12. ptkelly's Avatar
    Do you mean that you turn the phone off or do you mean just the screen is off. The phone won't respond if it's not powered on.
    If you're asking me, I turn my phone off at night when I go to bed. I spent 40 years on call and I'm not doing that any longer. When I power up I get my number pad to enter my PIN. OK, Google does not work before I enter the pin. Neither does my fingerprint scanner. But, once I've entered my PIN, I can use OK, Google when the screen is turned off by the power switch or when it has timed out and gone dark and it works perfectly.
    09-30-2017 03:31 PM
  13. mmcclure0453's Avatar
    If you're asking me, I turn my phone off at night when I go to bed. I spent 40 years on call and I'm not doing that any longer. When I power up I get my number pad to enter my PIN. OK, Google does not work before I enter the pin. Neither does my fingerprint scanner. But, once I've entered my PIN, I can use OK, Google when the screen is turned off by the power switch or when it has timed out and gone dark and it works perfectly.
    Mine does exactly the same thing. In my opinion, you have a perfectly functional Pixel. Unless I missed something else that yours is doing. Sounds perfect to me.
    hub1 likes this.
    09-30-2017 04:45 PM
  14. sjjpo2002's Avatar
    I had the same experience as can3gxw. After update to Oreo 8.0, "OK Google" was no longer recognized when phone was locked or unlocked. What can3gxw suggested worked for me.

    I opened the Google App and went to Settings in main menu. Then "'OK Google' detection". Then I disabled all 3 OK Google settings ("Say 'OK Google' any time", "Trusted voice", and "While driving"). Then I re-enabled all 3 and it asked me to retrain by saying "OK Google" 3 times (which is weird because I never explicitly deleted the training data). Then "OK Google" seemed to work fine again after Oreo upgrade.

    For fun, I disabled and re-enabled all 3 another time and it did NOT make me retrain "OK Google" phrase again. So I'm guessing somehow the Oreo upgrade corrupted the "OK Google" training data.
    I did disable the OK Google detection and it's still picking up OK Google but after that I doesn't reply. I updated to Oreo running on my Pixel
    10-01-2017 05:19 PM
  15. Bill Boxall's Avatar
    I did disable the OK Google detection and it's still picking up OK Google but after that I doesn't reply. I updated to Oreo running on my Pixel
    I think this is happening to me. I used to have the Nexus 6P. With the screen locked, I could say "OK Google", ask it something, and it would respond. I just got the Pixel 2. Yes, I've trained the voice and everything. With the screen locked, I say "OK Google" and I get the beep that it heard and is waiting for my question. I ask the question, and it just ignores me. No response, nothing. So it beeps, waiting for input, then ignores the input. I unlock the device, and it answers fine.

    The only other setting I saw was to allow OK Google to unlock my device. If I set that, it works. It will respond. But that is inherently less secure, if it will unlock when I say OK Google, and I don't want that behaviour. I didn't use it on the Nexus 6P (using Oreo), I shouldn't need to use it here on the Pixel 2.

    Is there another setting squirreled away somewhere that I'm just not finding? I've looked everywhere for an option. Can't find one.
    10-23-2017 10:34 AM
  16. bond007x's Avatar
    THANK YOU so much for this answer - updated to Oreo on day#3 after release (rooted Nexus 6p!) and have missed "OK Google" since that time!!! Of course the setting to turn it back on is buried / not in the default Android settings After finding this solution, I am back up and running again in 10 seconds. This saves physically unlocking the phone while driving!!! Much safer!
    10-25-2017 02:43 PM

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