Originally Posted by
lewwill I've had several unexpected shutdowns and difficult restarts. Yeaterday it shut down in my pocket and would not restart no matter what . No safe mode, nothing. Tried charging, no effect. Since I had the insurance I called Google and they were very efficient. After a few questions they sent me a return label and my new (refurb) Pixel will be here tomorrow or Thursday.
If you had the Sense Key: Hardware Error bug, that should take care of the problem. But that is just one of three bugs that are causing reboots. Aside from the hardware error, there is a virtually identical but mysterious one that is apparently not reproducible and results in random soft reboots.
The issue tracker thread for that bug is here:
https://issuetracker.google.com/issues/66498889
Anyone having the daily random reboot issue should star the thread and (most important) submit a bug report. You can do that by taking the following steps immediately after experiencing a random reboot:
- Enable Developer Options on your phone by going to Settings > System > About phone and tapping 7 times on Build number at the bottom.
- Back out to Settings > System and tap on Developer options.
- Click on Take bug report and then take an Interactive report. You will see in your Notifications pull down that the bug report is being generated (takes up to a minute sometimes)
- Tap on Share bug report in Notifications and share/save to your Google Drive or whereever.
- Attach the resulting zip file and png file to a post in the above issue tracker thread. Google engineers will review it, and will respond.
Originally Posted by
matty032 I started having restarts with the final release of Oreo. But, it only happens when using PIP on You Tube Red, when turning the screen on and off.
The PiP issue is the third reboot bug, well-known to Google, and it has been fixed on their internal build. I would imagine the fix would come out with the October security update.