1. vividrich's Avatar
    I dropped and cracked the screen today - good old uneven pavement. I've already filed the claim online with Assurant... It's "in process". How long does this process usually take?

    The phone still works and I'm debating whether or not to activate my old Nexus 5 and use that.

    I've never filed a claim (or broken a screen) before so this is new territory.... Thanks in advance!
    10-15-2017 06:10 PM
  2. osubeavs728's Avatar
    every time I've ever filed a claim I've had a new phone within 2 days. it is Sunday, so you have to take that in to consideration.
    10-15-2017 06:13 PM
  3. vividrich's Avatar
    Wow if I can get a new one by Wednesday I'd be thrilled. I'll live with this one until then. I suspect the odds of getting another Really Blue one are pretty low.....
    10-15-2017 06:18 PM
  4. osubeavs728's Avatar
    they won't send you a unit that isn't the same as what you broke. if they do, you can raise hell
    10-15-2017 07:25 PM
  5. vividrich's Avatar
    Oh cool. I waited seemingly forever for the blue to be in stock. Thanks for the feedback! Sure am glad I sprung for the insurance. I use the phone all the time, eventually I was going to have a fatal fumble.....
    10-15-2017 07:29 PM
  6. vividrich's Avatar
    Phone delivering tomorrow!
    osubeavs728 likes this.
    10-16-2017 06:35 PM
  7. vividrich's Avatar
    Very happy with the insurance process....and either my ear magically improved or the replacement phone in call volume is much higher than the original....
    10-18-2017 06:24 PM

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