1. Kirstein Gourlay's Avatar
    My husband's phone is a Pixel XL 128 GB. It had about 20% battery left when he plugged it into his charger by his bed. Suddenly the screen went blank and the phone just died. He bought it off eBay 3 months ago and it was working fine until he plugged it in.

    Have tried pressing the power button for ages and nothing. Pressed the power button and vol up... nothing. Power button and vol down.. nothing.

    Just wondered if there is anything else I can do. Only lther option is to get a Pixel 2 XL new from Carphone Warehouse but that will cost us over £600.

    Is there any way to resurrect this pixel xl?
    05-19-2018 05:29 PM
  2. Gdraft#WN's Avatar
    Leave it plugged in overnight. Then in the morning when you turn it on, hold down the volume while pressing the power.

    Should come up
    05-19-2018 11:13 PM
  3. Kirstein Gourlay's Avatar
    Seems from a google product forum that the dead pixel xl 128GB is a well known issue. Had it plugged in for hours and still unresponsive. Looks like they just randomly die.
    05-19-2018 11:29 PM
  4. B. Diddy's Avatar
    Was the battery acting up prior to this? If it was draining more quickly recently, or getting particularly warm while charging, it may be that the battery failed.
    05-20-2018 02:39 AM
  5. Kirstein Gourlay's Avatar
    Was the battery acting up prior to this? If it was draining more quickly recently, or getting particularly warm while charging, it may be that the battery failed.
    The phone had no problems at all. Working just perfectly. It simply stopped.

    Same things seems to have happened a lot.

    https://support.google.com/pixelphon...8hVUZwY/?hl=by
    05-20-2018 03:51 AM
  6. BearDown85's Avatar
    My Nexus 9 used to die and not turn on or respond to bootloader button combo. If I plugged it in with wall charger and held the vol up vol down and power button for a full 1-2 minutes it would turn back on. Not sure if it will work for the pixel but won't hurt to try.
    05-20-2018 06:17 PM
  7. Kirstein Gourlay's Avatar
    My Nexus 9 used to die and not turn on or respond to bootloader button combo. If I plugged it in with wall charger and held the vol up vol down and power button for a full 1-2 minutes it would turn back on. Not sure if it will work for the pixel but won't hurt to try.
    Went to try this out and guess what? The battery had reached zero and when I plugged the charger in the screen showed a moving battery icon! After a few minutes the phone was able to turn on and now it appears to be working again. Granted I am using a different charger and lead (for my Pixel 2 XL) and it is up to 41% charged. I have taken the charger out to try and the phone hasn't turned off spontaneously or anything like that. Looks like the charger was faulty and caused the phone to fail until the battery completely died. And now it has reset.

    I bought my husband a Pixel 2 XL to replace this Pixel so I will reset the phone and give it to my 18 year old daughter.

    How very odd.
    libra89 and rxgadget like this.
    05-20-2018 08:26 PM
  8. pkcable's Avatar
    Glad to hear you got it working again!
    05-21-2018 02:12 PM
  9. flipbeats's Avatar
    Was the battery acting up prior to this? If it was draining more quickly recently, or getting particularly warm while charging, it may be that the battery failed.
    Mine is starting to do that, and it drains fast.. I guess it's time is coming
    05-23-2018 03:12 PM

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