1. dlalonde's Avatar
    So three weeks ago, my Pixel XL turned off and never came back. So I got a replacement. Of course it was a refurbished phone which I was fine with especially when I saw how impeccable the phone was.

    One little tiny issue: it did not charge.

    So I asked for another replacement. There was a bug with the return so the whole thing took over two weeks. I finally got my replacement wednesday.

    Again one tiny issue: the headphone jack doesn't work on one side (I've already done all the testing without and with Google's support so the issue is physical).

    I asked the representative if I could get a new device instead because, after two refurbished devices that were broken, I'm starting to think their testings are not done properly. She told me she couldn't garantee it.

    Honestly I don't care whether it's new or refurbished. I just want it to work. I'm not trying to score a new device.

    Did anyone else have this kind of problem with replacement devices?
    06-22-2018 10:23 AM
  2. B. Diddy's Avatar
    This is just one data point from me, but I've gotten a couple of refurbs from Google with no problems. The first was a Nexus 6P replacement after the first one had the bootloop of death. The second was a Pixel XL that was sent as a replacement for that 2nd Nexus 6P after I cracked the screen and sent it in as part of my Nexus Protect plan. Both units had no issues (apart from the issue I inflicted on the 6P).
    dlalonde likes this.
    06-23-2018 07:19 PM
  3. Morty2264's Avatar
    I'm sorry you are experiencing this issue. Unfortunately I don't have any refurb experiences to provide. Please keep us posted on what happens with your next Pixel XL device.
    dlalonde likes this.
    06-23-2018 07:31 PM
  4. dlalonde's Avatar
    Thanks for your replies guys!

    I got another refurbished phone on Tuesday. So far so good! Everything works fine.

    The great thing about those refurbished phones is that they are absolutely spotless. The look completely new which is awesome. I think they changed the fabric over the earpiece but that's the only difference I see (and maybe I'm wrong as the first Pixel I got was white and this one is black).

    Hope it will last for the rest of my contract at least (there's a year left but only 3 Months of warranty left).
    Morty2264 and B. Diddy like this.
    06-30-2018 09:54 AM
  5. Morty2264's Avatar
    Thanks for your replies guys!

    I got another refurbished phone on Tuesday. So far so good! Everything works fine.

    The great thing about those refurbished phones is that they are absolutely spotless. The look completely new which is awesome. I think they changed the fabric over the earpiece but that's the only difference I see (and maybe I'm wrong as the first Pixel I got was white and this one is black).

    Hope it will last for the rest of my contract at least (there's a year left but only 3 Months of warranty left).
    That's awesome! I'm so glad you are enjoying it and that it looks and feels like new!
    dlalonde likes this.
    06-30-2018 10:39 AM
  6. rxgadget's Avatar
    I have had Verizon for years and long before I ever bought my 2016 Pixel XL 128GB. I have always kept their full monthly paid protection warranty that isn't cheap bit have had to use it every so often whether it was with a Nokia, LG flip, 3 different versions of Blackberrys and now the Pixel XL.
    I have had some but not much flack going though their "troubleshooting" most of which I had already done on my own. On 2 different occasions I had at least 3 phones at my house waiting on a refurbished unit that worked so I could return the original defective device and the other two defective refurbished devices. It happens unfortunately. It all depends on who does the refurbishing and what was the initial defect that needed to be fixed and then refurbished that device.

    As of today I have had to go through Verizon to get a refurbished Pixel XL 128GB twice but the refurbished devices I received seemed to work with no issue.

    I have heard and read on various forums of Google Support sending refurbished devices that came defective with a different issue as you had twice. It just sounds like it happensmore frequently with Google. Then again it is a Google device so given that and the amount they have sold and go through it may just be appearances are deceiving
    dlalonde likes this.
    07-08-2018 10:26 PM
  7. dlalonde's Avatar
    I have had Verizon for years and long before I ever bought my 2016 Pixel XL 128GB. I have always kept their full monthly paid protection warranty that isn't cheap bit have had to use it every so often whether it was with a Nokia, LG flip, 3 different versions of Blackberrys and now the Pixel XL.
    I have had some but not much flack going though their "troubleshooting" most of which I had already done on my own. On 2 different occasions I had at least 3 phones at my house waiting on a refurbished unit that worked so I could return the original defective device and the other two defective refurbished devices. It happens unfortunately. It all depends on who does the refurbishing and what was the initial defect that needed to be fixed and then refurbished that device.

    As of today I have had to go through Verizon to get a refurbished Pixel XL 128GB twice but the refurbished devices I received seemed to work with no issue.

    I have heard and read on various forums of Google Support sending refurbished devices that came defective with a different issue as you had twice. It just sounds like it happensmore frequently with Google. Then again it is a Google device so given that and the amount they have sold and go through it may just be appearances are deceiving
    It's kind of a shame because people are already wary about refurbished devices. Then Google's automatic email tells you not to worry that their refurbished devices are thouroughly tested and yet some are still defective.

    The third device I got has been working fine since I got it but I'm still kind of worried it's not going to last until the end of my 2 year contract with my carrier because of the problems I had and also because the warranty isn't reset with the replacement device. I had 4 months left with my original device and still have 4 months left with this device. So as far as Google's concerned their replacement just has to last 4 months and then, if it break, I'm screwed. It's not a good system as far as I'm concerned. I would be if they actually did proper testing but obviously that's not the case...
    J Dubbs likes this.
    07-12-2018 11:00 AM
  8. J Dubbs's Avatar
    In most cases refurbished means they hold down the power button and watch the phone come on, then send it out to you. They know if there's a problem you'll just send it back/rinse/repeat until you give up or the warranty expires :-(

    Almost no place actually does any physical repairs of any kind. The word "refurbished" gets HIGHLY abused.

    I will NEVER EVER buy a "refurbished" phone to save a few bucks. And I would throw a MAJOR FIT before I accepted a "refurbished" phone as a warranty replacement.

    Fitbit tried that on me and I got my credit card company involved and got a brand new replacement ;-)
    Tritonemusic likes this.
    07-20-2018 05:09 AM
  9. dlalonde's Avatar
    In most cases refurbished means they hold down the power button and watch the phone come on, then send it out to you. They know if there's a problem you'll just send it back/rinse/repeat until you give up or the warranty expires :-(

    Almost no place actually does any physical repairs of any kind. The word "refurbished" gets HIGHLY abused.

    I will NEVER EVER buy a "refurbished" phone to save a few bucks. And I would throw a MAJOR FIT before I accepted a "refurbished" phone as a warranty replacement.

    Fitbit tried that on me and I got my credit card company involved and got a brand new replacement ;-)
    Yeah I don't have much choice in the matter. My phone was bought second hand and was still on warranty. So I don't have a lot of leverage with Google concerning the replacement.

    That being said the phone is in such a state that I'm absolutely certain they have actually changed several parts, mainly the screen and fingerprint sensor which are both absolutely spotless (the latter is really scratch prone). The earpiece cloth doesn't seem to be the same as the original one as well. So I'm certain they actually do more than just turn it on
    J Dubbs likes this.
    07-20-2018 12:55 PM
  10. J Dubbs's Avatar
    Yeah I don't have much choice in the matter. My phone was bought second hand and was still on warranty. So I don't have a lot of leverage with Google concerning the replacement.

    That being said the phone is in such a state that I'm absolutely certain they have actually changed several parts, mainly the screen and fingerprint sensor which are both absolutely spotless (the latter is really scratch prone). The earpiece cloth doesn't seem to be the same as the original one as well. So I'm certain they actually do more than just turn it on
    I would hope Google would do better for us pixel owners ;-) That's why we pay the premium price, for the premium Android experience and support :-D
    It's not like we're buying some "too good to be true" priced device from some Amazon 3rd party back alley scammer :-( Although I did pick up my pixel brand new, sealed in the box, for almost half price a couple months ago, but most definitely not from Amazon ;-)
    dlalonde likes this.
    07-20-2018 09:59 PM
  11. dlalonde's Avatar
    That's awesome! I'm so glad you are enjoying it and that it looks and feels like new!
    Well I got a bad surprise this morning. The phone is off and will no longer turn on. I'm trying to get them to send a new one. 4 devices, 3 of them being a replacement, all the same issue... it's getting just absurd isn't it...
    J Dubbs likes this.
    07-26-2018 08:00 AM
  12. Abdullah M1's Avatar
    Well I got a bad surprise this morning. The phone is off and will no longer turn on. I'm trying to get them to send a new one. 4 devices, 3 of them being a replacement, all the same issue... it's getting just absurd isn't it...
    How is your 4th pixel doing?
    08-24-2018 10:59 AM
  13. Abdullah M1's Avatar
    I have had to apply for a replacement for a Pixel that I bought second hand in the UK. Luckily, the replacement warranty is still in place. The problem developed after I had used the phone a few months. I could not hear the other person but they could hear me (and worked ok after a reboot).

    Hopefully, will get it early next week.
    08-24-2018 11:03 AM
  14. dlalonde's Avatar
    How is your 4th pixel doing?
    As of now everything's running great. I used the Phone Check (and Test) app (don't know if it's worth anything though) but all the tests showed that everything was working properly. I'll know if the app is worth anything if the phone breaks ha ha.

    I have had to apply for a replacement for a Pixel that I bought second hand in the UK. Luckily, the replacement warranty is still in place. The problem developed after I had used the phone a few months. I could not hear the other person but they could hear me (and worked ok after a reboot).

    Hopefully, will get it early next week.
    I really hope it works out for you.
    08-27-2018 07:38 PM
  15. Jujuballs's Avatar
    As of now everything's running great. I used the Phone Check (and Test) app (don't know if it's worth anything though) but all the tests showed that everything was working properly. I'll know if the app is worth anything if the phone breaks ha ha.



    I really hope it works out for you.


    Hey, any news on your refurbished pixel?. I am planning to claim mine under warranty but I've been reading online that alot of the refurbished sets are giving them problems as well.

    And I don't get it, why is Google charging a refurbished phone the same price as a new phone on the website.
    09-19-2018 09:57 PM
  16. dlalonde's Avatar
    Hey, any news on your refurbished pixel?. I am planning to claim mine under warranty but I've been reading online that alot of the refurbished sets are giving them problems as well.

    And I don't get it, why is Google charging a refurbished phone the same price as a new phone on the website.
    For that last question I have no idea. It may be because they want to make sure you send it in. There's supposed to be a "standard" return offered where you send it and when they get it they send you the replacement. I had one of the maybe 15 people at Google I spoke to say they didn't offer that but not true.

    My last replacement has been holding up for the last month. I'm still really afraid it will break, after 4 different devices you kind of stop trusting them. But so far so good.
    09-20-2018 01:22 PM
  17. John Lendy's Avatar
    It looks like they are pretty busy with the pixel replacements. Maybe that's why they somehow managed to screw up my return. It really isn't a excuse as that should never happen. I'll be calling them tomorrow morning.

    Long story less long. My original pixel was a best buy verzion. It had signal issues and google replaced it for me. Over a year later and I needed to send in my replacement. For some reason Google thinks the device they replaced was obtained illegally. They must have screwed something up because they are claiming to have never got the one I sent in. Instead the box I sent in contained a different pixel.

    I'm not sure how many pixels google thinks I have but I only have the one. I can't send in another one. I've never had a replacement experience go this badly.
    09-27-2018 10:42 PM
  18. tokuzumi's Avatar
    Refurbished devices can be hit or miss. The pixel I bought a few months ago was a refurb from Amazon, but it's been amazing. Almost no wear on the device itself, aside from a pin sized flake of the outer coating on the back of the device was missing, and some hairline scuffs on the screen that can only be seen when the screen is off and viewed at an extreme angle. But I have received refurbished devices that would grenade themselves within a few weeks of receipt. Overall though, I'd have no issues receiving a refurbished device.
    10-16-2018 08:41 AM
  19. 18t's Avatar
    Microphone broke around 10 months. Got a replacement phone that was 9.8/10 cosmetically. Haven't had any problems with it.
    10-17-2018 06:00 PM
  20. dlalonde's Avatar
    It's been two months now and everything is still great. I think it might be the one! Ha ha ha!
    10-22-2018 08:52 AM
  21. Rukbat's Avatar
    I went through 3 in a row, trying to find one without a particular problem that mine developed. No luck, 4 phones with the same "apparent bug". While we were doing debug report emailings and talking to the developer at Google who was working (or trying to work) on the "bug", the original phone started to work correctly.

    But 3 refurbs and not a single problem other than the apparent bug, and no one (including me, and I spent 46 years developing communications electronics before I retired, so I'm not just some old fart who doesn't know anything about cellphones) could figure out a "bug" that was apparently bad hardware, but started to work all by itself after a couple of months.

    As you said, all the refurbs looked brand new and worked (as far as I worked with them) just fine - no charging problem, no earphone problem, Bluetooth worked on all of them, even rooting and TWRP went fine.

    Price? I never bothered to ask, since the hold was taken off for all of them, and my bank assured me that I was still earning interest on the ~$2,500 while the holds were on. But I think that's standard in the industry.
    10-22-2018 12:51 PM
  22. J Dubbs's Avatar
    I don't do used electronics, I've been fortunate enough to only have one device failure ever, that was a Fitbit surge, they wanted to send me somebody else's problem under warranty, but I got my credit card company involved and got a brand new replacement ;-)

    Ironically enough the defective surge I had started working when I fought with it and the crappy app long enough (fitbit's watches and software are complete s**t, stay FAR away)... they let me keep the defective one because they were discontinued and being cleared out, so I ended up with 2 for the price of one (which is actually what they're worth lol).

    Everyone I've ever known or read about getting refurbished units have had nothing but problems..... regardless of the company involved.
    10-25-2018 04:01 AM
  23. Andy Bredemeyer's Avatar
    To be fair, people don't gush all over comment threads about their great experiences with refurbs. My wife got a refurbished Toshiba Chromebook over two years ago for like $200 and has used it ever since without issue.
    10-25-2018 10:30 AM
  24. Ziich47's Avatar
    I was about to trade in my pixel and of course i drop it and break the back glass. Luckily it was still under the protection plan so they over -nighted me a replacement after i begrudgingly paid 99. To my surprise it was brand new device with the box and accessories and everything i mean it Is still on android 7! I kinda don't want to trade in anymoreGoogle's refurbished replacement phones, are they all that bad?!-screenshot_20181102-234152.jpegGoogle's refurbished replacement phones, are they all that bad?!-1541217049050.jpeg
    dlalonde likes this.
    11-02-2018 11:51 PM

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