1. darrenw74's Avatar
    Hello,

    On my Pixel 3 XL I have recorded several 25 sec videos and lots of photos.

    When I open Google Photos manually I see the gallery as normal with all the photos there and each individual video.

    However, when I compose an SMS and try to select a photo, it opens Google Photos but now I see hundreds of still frames from the videos and I have to scroll through them all to get to the photos.

    Is there a setting in Google Photos to disable this?

    Or is it an option that gets selected when recording a video that needs to be disabled?

    Any help appreciated. Thank you.

    regards,
    Darren
    06-11-2019 10:31 PM
  2. VidJunky's Avatar
    What SMS are you using?

    In the SMS app do you have settings for MMS Size limits? These are usually arbitrary settings because your carrier's size limit will override whatever you have set here but it may affect how it views images and videos. If it believes that your size limit is 25kb it may break everything down so that you see only items that it can send. Bumping this up to 2G, or is it 200MB, either way, setting it higher may stop it from rendering this way.

    Are you using a data saver app?

    Have you tried going into your G Photos app first and selecting what you want to send and using the share button? Since you say the render correctly when in just in the app is there a warning or error message if you try to share it through your SMS?

    Is this a new issue or has it always been this way on this device? Have you installed anything since you last noticed that everything was OK and now when you're having this issue, like a camera app, an editing app or maybe even a player?

    Become a member to respond in this thread. Having a two way conversation is much more useful in getting help.
    06-11-2019 11:51 PM
  3. darrenw74's Avatar
    Hello,

    The SMS app is just "Messages" - the standard SMS app. v4.4.076
    I couldn't see any MMS size limits in "Messages" settings.

    I'm not using a data saver app.

    If I go into G Photos app I can select the photo first and share it that way and there is no error message doing it that way.

    It's a new device and it's been doing it all the time.

    I do have other apps like WhatsApp, Messenger, Hangouts, WeChat, Skype that I brought over from my previous phone. That was one of the first things I did on my Pxel 3 so I didn't test this out before I migrated everything over.
    06-12-2019 12:49 AM
  4. VidJunky's Avatar
    That's really odd then especially since Google makes the phone and provides the service... I guess the next step would be to try it from Safe Mode. If it is an app that is causing this running the phone in Safe Mode would prevent anything from opening or being called up until you actually open it. So start the phone in safe mode, use the SMS app and test sending a photo.
    06-12-2019 02:27 AM

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