1. gjbrns's Avatar
    I have developed a persistent scrolling problem with the Yahoo mail app.when scrolling down in a message it scrolls sideways to the next or previous message instead . 1. Could this be my Pixel causing the problem? 2.If not ,does anyone know how to defeat all the barriers Yahoo puts up to actually get some help?
    07-21-2019 10:00 PM
  2. mustang7757's Avatar
    I have developed a persistent scrolling problem with the Yahoo mail app.when scrolling down in a message it scrolls sideways to the next or previous message instead . 1. Could this be my Pixel causing the problem? 2.If not ,does anyone know how to defeat all the barriers Yahoo puts up to actually get some help?
    Does this happen only in Yahoo mail?
    07-21-2019 10:04 PM
  3. gjbrns's Avatar
    yes and only in Yahoo mail app. ie not in Yahoo mail via a browser like chrome
    07-22-2019 01:36 AM
  4. B. Diddy's Avatar
    Do you have a screen protector on? If so, see if the problem persists with the protector off.
    07-22-2019 01:48 PM
  5. Rukbat's Avatar
    Or just use the GMail app. It connects to the Yahoo email server too.
    07-23-2019 02:30 PM
  6. mustang7757's Avatar
    yes and only in Yahoo mail app. ie not in Yahoo mail via a browser like chrome
    I would long press that app, go to info tap , clear data ,cache , force stop ...see if it still happens
    07-23-2019 02:33 PM
  7. gjbrns's Avatar
    No screen protector.
    Long press the app does nothing.
    07-23-2019 07:33 PM
  8. B. Diddy's Avatar
    I see that the Yahoo Mail app was recently updated on 7/19 (although yours might have updated some time after that). It's possible the update is glitchy. Did you already try clearing the app cache/data for the Yahoo Mail app, then signing back in, as suggested above by mustang7757?
    07-24-2019 02:12 AM

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